Question 1

The evidence on job enrichment shows it ________.

Accepted Answer

A)  reduces absenteeism 
B)  increases supervisory workload 
C)  reduces satisfaction 
D)  increases turnover cost 
E)  reduces employee motivation 
A)  reduces absenteeism 
B)  increases supervisory workload 
C)  reduces satisfaction 
D)  increases turnover cost 
E)  reduces employee motivation

Question 2

You notice that members of the janitorial staff are low skilled and are suffering from overroutinization of their work. They are most likely to be motivated by ________.

Accepted Answer

A)  employee stock options 
B)  skill-based pay plan 
C)  job rotation 
D)  merit-based pay plans 
E)  gainsharing 
A)  employee stock options 
B)  skill-based pay plan 
C)  job rotation 
D)  merit-based pay plans 
E)  gainsharing

Question 3

Which of the following statements is true regarding job rotation?

Accepted Answer

A)  It decreases the flexibility with which an organization can adapt to a change. 
B)  It decreases employee motivation. 
C)  It decreases productivity. 
D)  It decreases supervisory workload. 
E)  It decreases the flexibility in scheduling work. 
A)  It decreases the flexibility with which an organization can adapt to a change. 
B)  It decreases employee motivation. 
C)  It decreases productivity. 
D)  It decreases supervisory workload. 
E)  It decreases the flexibility in scheduling work.

Question 4

If one is interested in changing employee attitudes or in improving organizational performance, representative participation would be a good choice.

Accepted Answer

A) True 
 B)False

Question 5

What is employee involvement and why is it important? What are the two major forms of employee involvement?

Accepted Answer

Employee involvement is defined as a par

Question 6

Beyond redesigning the nature of the work itself and involving employees in decisions, another approach to making the work environment more motivating is to alter work arrangements. Which of the following is designed to give an employee greater control of their schedule?

Accepted Answer

A)  flextime 
B)  job centralization 
C)  job rotation 
D)  job enlargement 
E)  job enrichment 
A)  flextime 
B)  job centralization 
C)  job rotation 
D)  job enlargement 
E)  job enrichment

Question 7

Aberdone Company has redesigned the jobs of the workers in accounts receivables. Instead of simply billing customers, they are now responsible for what were once management tasks, such as following up on non-payment, determining when bills will be sent to a collection agency, and which accounts receivables can be written off as non-collectable. Which of the following methods of job enrichment is used in this example?

Accepted Answer

A)  task combination 
B)  vertical job expansion 
C)  formation of natural work units 
D)  establishing client relationships 
E)  opening feedback channels 
A)  task combination 
B)  vertical job expansion 
C)  formation of natural work units 
D)  establishing client relationships 
E)  opening feedback channels

Question 8

________ is a participative process that uses employees' input to increase their commitment to the organization's success.

Accepted Answer

A)  Job enrichment 
B)  Employee involvement 
C)  Organizational reengineering 
D)  Corporate restructuring 
E)  Job sharing 
A)  Job enrichment 
B)  Employee involvement 
C)  Organizational reengineering 
D)  Corporate restructuring 
E)  Job sharing

Question 9

With reference to the job characteristics model, which of the following defines task identity?

Accepted Answer

A)  the degree to which a job requires completion of a whole and identifiable piece of work 
B)  the degree to which work activities generate direct and clear information about performance 
C)  the degree to which a job provides the worker freedom in scheduling and procedure 
D)  the degree to which a job has an impact on the lives or work of other people 
E)  the degree to which a job requires a variety of different activities 
A)  the degree to which a job requires completion of a whole and identifiable piece of work 
B)  the degree to which work activities generate direct and clear information about performance 
C)  the degree to which a job provides the worker freedom in scheduling and procedure 
D)  the degree to which a job has an impact on the lives or work of other people 
E)  the degree to which a job requires a variety of different activities

Question 10

The two most common forms of participative management are works councils and board representatives.

Accepted Answer

A) True 
 B)False

Question 11

List and describe different variable-pay programs. Be sure to include piece-rate plans, profit-sharing plans, and gainsharing.

Accepted Answer

In piece-rate pay plans, workers are pai

Question 12

Amalgamated Industries manufactures parts for furniture. Management has decided to change the method of payment to a skill-based pay plan. You are interested in increasing your current compensation and see this as an opportunity. You should expect to earn more if you ________.

Accepted Answer

A)  volunteer for overtime 
B)  increase your production 
C)  cross-train in other jobs 
D)  become a specialist 
E)  improve the quality of your work 
A)  volunteer for overtime 
B)  increase your production 
C)  cross-train in other jobs 
D)  become a specialist 
E)  improve the quality of your work

Question 13

Which of the following statements is true regarding employee recognition?

Accepted Answer

A)  Employee recognition is an extrinsic reward. 
B)  Critics argue that employee recognition programs are highly susceptible to political manipulation by management. 
C)  Employee recognition programs are expensive. 
D)  Nonfinancial incentives such as recognition are more motivating in the short term but in the long run financial incentives are more motivating. 
E)  Employee stock options are a more powerful workplace motivator than recognition. 
A)  Employee recognition is an extrinsic reward. 
B)  Critics argue that employee recognition programs are highly susceptible to political manipulation by management. 
C)  Employee recognition programs are expensive. 
D)  Nonfinancial incentives such as recognition are more motivating in the short term but in the long run financial incentives are more motivating. 
E)  Employee stock options are a more powerful workplace motivator than recognition.

Question 14

Samantha is an emergency medical technician. Yesterday, due to an emergency, she was called to a house where a man suffered a heart attack. She was able to resuscitate the man, and while her colleagues were transporting him to the ambulance she spent 10 minutes calming the man's 12-year-old daughter, who was home alone with the father at that time. Based on this description, it's safe to say that Samantha's job is high in ________.

Accepted Answer

A)  task identity 
B)  feedback 
C)  reward 
D)  task significance 
E)  skill variety 
A)  task identity 
B)  feedback 
C)  reward 
D)  task significance 
E)  skill variety

Question 15

Shawna works as a sales agent at a local big box electronics retailer in the camera department. Though she has been successful in her position, she has grown a bit tired and is suffering from overroutinization. Which of the following would be the best opportunity for job rotation for Shawna?

Accepted Answer

A)  moving to sales in the computer department 
B)  moving to customer service 
C)  moving to human resources 
D)  moving to assistant manager 
E)  moving to a new store 
A)  moving to sales in the computer department 
B)  moving to customer service 
C)  moving to human resources 
D)  moving to assistant manager 
E)  moving to a new store

Question 16

Which of the following is not one of the methods of enriching jobs based on the job characteristics model?

Accepted Answer

A)  allow flexible work time 
B)  establish client relationships 
C)  open feedback channels 
D)  combine tasks 
E)  expand jobs vertically 
A)  allow flexible work time 
B)  establish client relationships 
C)  open feedback channels 
D)  combine tasks 
E)  expand jobs vertically

Question 17

Compare and contrast the benefits of intrinsic rewards such as recognition and extrinsic rewards such as pay as forms of motivation.

Accepted Answer

Organizations are increasingly recognizi

Question 18

According to the job characteristics model, ________ indicates the degree to which carrying out work activities generates direct and clear information about your own performance.

Accepted Answer

A)  task significance 
B)  autonomy 
C)  feedback 
D)  task identity 
E)  skill variety 
A)  task significance 
B)  autonomy 
C)  feedback 
D)  task identity 
E)  skill variety

Question 19

Which of the following statements is true regarding gainsharing?

Accepted Answer

A)  Gainsharing focuses on productivity gains rather than profits. 
B)  Gainsharing involves paying employees based on the number of new skills acquired by them in a specific time period. 
C)  Gainsharing does not distribute profits, only gains in profits. 
D)  Employees working under gainsharing plans have a greater feeling of psychological ownership. 
E)  Gainsharing encourages social loafing. 
A)  Gainsharing focuses on productivity gains rather than profits. 
B)  Gainsharing involves paying employees based on the number of new skills acquired by them in a specific time period. 
C)  Gainsharing does not distribute profits, only gains in profits. 
D)  Employees working under gainsharing plans have a greater feeling of psychological ownership. 
E)  Gainsharing encourages social loafing.

Question 20

Which of the following is the distinct characteristic common to all participative management programs?

Accepted Answer

A)  joint decision making 
B)  autonomy 
C)  commitment 
D)  productivity enhancement 
E)  quality improvement 
A)  joint decision making 
B)  autonomy 
C)  commitment 
D)  productivity enhancement 
E)  quality improvement

The evidence on job enrichment shows it ________.

You notice that members of the janitorial staff are low skilled and are suffering from overroutinization of their work. They are most likely to be motivated by ________.

Which of the following statements is true regarding job rotation?

If one is interested in changing employee attitudes or in improving organizational performance, representative participation would be a good choice.

What is employee involvement and why is it important? What are the two major forms of employee involvement?

Beyond redesigning the nature of the work itself and involving employees in decisions, another approach to making the work environment more motivating is to alter work arrangements. Which of the following is designed to give an employee greater control of their schedule?

________ is a participative process that uses employees' input to increase their commitment to the organization's success.

With reference to the job characteristics model, which of the following defines task identity?

The two most common forms of participative management are works councils and board representatives.

List and describe different variable-pay programs. Be sure to include piece-rate plans, profit-sharing plans, and gainsharing.

Amalgamated Industries manufactures parts for furniture. Management has decided to change the method of payment to a skill-based pay plan. You are interested in increasing your current compensation and see this as an opportunity. You should expect to earn more if you ________.

Which of the following statements is true regarding employee recognition?

Shawna works as a sales agent at a local big box electronics retailer in the camera department. Though she has been successful in her position, she has grown a bit tired and is suffering from overroutinization. Which of the following would be the best opportunity for job rotation for Shawna?

Which of the following is not one of the methods of enriching jobs based on the job characteristics model?

Compare and contrast the benefits of intrinsic rewards such as recognition and extrinsic rewards such as pay as forms of motivation.

According to the job characteristics model, ________ indicates the degree to which carrying out work activities generates direct and clear information about your own performance.

Which of the following statements is true regarding gainsharing?

Which of the following is the distinct characteristic common to all participative management programs?

What Is Organizational Behaviour

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Theories

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Organizational Change and Stress Management

Filters

Exam 8: Motivation: From Concepts to Applications

The evidence on job enrichment shows it ________.

You notice that members of the janitorial staff are low skilled and are suffering from overroutinization of their work. They are most likely to be motivated by ________.

Which of the following statements is true regarding job rotation?

If one is interested in changing employee attitudes or in improving organizational performance, representative participation would be a good choice.

What is employee involvement and why is it important? What are the two major forms of employee involvement?

Beyond redesigning the nature of the work itself and involving employees in decisions, another approach to making the work environment more motivating is to alter work arrangements. Which of the following is designed to give an employee greater control of their schedule?

________ is a participative process that uses employees' input to increase their commitment to the organization's success.

With reference to the job characteristics model, which of the following defines task identity?

The two most common forms of participative management are works councils and board representatives.

List and describe different variable-pay programs. Be sure to include piece-rate plans, profit-sharing plans, and gainsharing.

Amalgamated Industries manufactures parts for furniture. Management has decided to change the method of payment to a skill-based pay plan. You are interested in increasing your current compensation and see this as an opportunity. You should expect to earn more if you ________.

Which of the following statements is true regarding employee recognition?

Shawna works as a sales agent at a local big box electronics retailer in the camera department. Though she has been successful in her position, she has grown a bit tired and is suffering from overroutinization. Which of the following would be the best opportunity for job rotation for Shawna?

Which of the following is not one of the methods of enriching jobs based on the job characteristics model?

Compare and contrast the benefits of intrinsic rewards such as recognition and extrinsic rewards such as pay as forms of motivation.

According to the job characteristics model, ________ indicates the degree to which carrying out work activities generates direct and clear information about your own performance.

Which of the following statements is true regarding gainsharing?

Which of the following is the distinct characteristic common to all participative management programs?

What Is Organizational Behaviour

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Theories

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Organizational Change and Stress Management

Filters