Exam 5: Routine Writing Situations

Your colleague must send a notice to the other employees giving instructions on the new printing process. Which of the following would be the most effective way for her to give instructions?

If you plan to grant a customer's claim, you should use the ____________ pattern of organization when writing your claim response letter.

Which of the following does the text recommend you should do when asked to write an employment recommendation letter?

When sending a message to share information, it is important to first set the context for sharing.

You need to send a message to a client that provides a detailed proposal for a project your company is bidding on. When you make a decision about whether to send an e-mail or a letter, which of the following might be the deciding factor in your decision?

You should either make a telephone call or write a letter to make a claim, but never both.

Rather than bluntly demanding information or action, business writers often soften commands by disguising them as ___________.

Will you please send me a monthly sales report on the last Friday of each month is an example of a polite command.

Which of the following would be the most effective closing statement in a routine request letter?

Which of the following sentences would be most appropriate as the first sentence in a letter requesting information?

When responding to any inquiry, check facts and figures carefully because any letter written on company letterhead can be considered a legally binding contract.

Can you please answer these questions about the culinary management program at St. George College? Which of the following statements best explains why this is an appropriate opening statement to an e-mail requesting information?

There are several well-used expressions of appreciation such as thanking you in advance for your cooperation that usually sound sincere.

When you are writing a general letter of recommendation that is not addressed to a specific employer, you may want to use the simplified letter format, which does not use a(n) ____________.

The ___________ of a letter that responds to several questions should provide answers to those questions, arranged logically and clearly.

When communicating with people outside an organization, messages on paper are always more appropriate than electronic messages.

In which of the following situations is it correct to use the personal business style for a letter?

In which of the following situations would a business letter probably be the most effective communication channel?

When you write an employment recommendation, any prospective employer will know that the information you supply is confidential, so you don't need to say this.

In which of the following situations would you probably offer explanations or justifications in the opening of an information or action request?