Question 1

A decision can be said to have improved if it is made by more than one manager.

Accepted Answer

A) True 
 B)False

Question 2

In a dashboard, users can:

Accepted Answer

A)  drill down to more finely grained information. 
B)  create their own reports based on custom queries. 
C)  view overall firm performance data. 
D)  view data according to different dimensions of the data. 
E)  predict future outcomes according to changing circumstances. 
A)  drill down to more finely grained information. 
B)  create their own reports based on custom queries. 
C)  view overall firm performance data. 
D)  view data according to different dimensions of the data. 
E)  predict future outcomes according to changing circumstances.

Question 3

________ systems help organizations manage both structured and semi-structured knowledge.

Accepted Answer

A)  Digital asset management 
B)  Knowledge network 
C)  Enterprise content management 
D)  Knowledge work 
E)  Learning management 
A)  Digital asset management 
B)  Knowledge network 
C)  Enterprise content management 
D)  Knowledge work 
E)  Learning management

Question 4

Unlike genetic algorithms, neural networks are not suited to finding patterns and relationships in massive amounts of data.

Accepted Answer

A) True 
 B)False

Question 5

In order to search for and retrieve knowledge objects in an enterprise content management system, the objects themselves must be:

Accepted Answer

A)  linked to their original sources. 
B)  organized into relevant directories. 
C)  tagged with a classification. 
D)  indexed. 
E)  associated with an in-house expert. 
A)  linked to their original sources. 
B)  organized into relevant directories. 
C)  tagged with a classification. 
D)  indexed. 
E)  associated with an in-house expert.

Question 6

As discussed in the chapter opening case, eHarmony makes matching decisions based on its analysis of successful relationships among its users.

Accepted Answer

A) True 
 B)False

Question 7

________ help users gain information from large amounts of geographically linked data.

Accepted Answer

A)  Data visualization tools 
B)  GIS 
C)  GDSS 
D)  Location analytics tools 
E)  CAD systems 
A)  Data visualization tools 
B)  GIS 
C)  GDSS 
D)  Location analytics tools 
E)  CAD systems

Question 8

What are the two major types of knowledge management systems?

Accepted Answer

A)  Management information systems and decision support systems 
B)  Enterprise systems and knowledge management systems 
C)  Enterprise-wide knowledge management systems and knowledge work systems 
D)  Expert systems and knowledge work systems 
E)  Structured knowledge systems and unstructured knowledge systems 
A)  Management information systems and decision support systems 
B)  Enterprise systems and knowledge management systems 
C)  Enterprise-wide knowledge management systems and knowledge work systems 
D)  Expert systems and knowledge work systems 
E)  Structured knowledge systems and unstructured knowledge systems

Question 9

Expert systems are used when:

Accepted Answer

A)  expertise is in short supply and needs to be captured. 
B)  predictions for the future are required. 
C)  patterns of consumer behavior need to be investigated. 
D)  Big data needs to be analyzed. 
E)  senior managers need reports on overall business performance. 
A)  expertise is in short supply and needs to be captured. 
B)  predictions for the future are required. 
C)  patterns of consumer behavior need to be investigated. 
D)  Big data needs to be analyzed. 
E)  senior managers need reports on overall business performance.

Question 10

A(n) ________ is a free, online course made available via the web to very large numbers of participants.

Accepted Answer

A)  massive open online course 
B)  multiperson online learning course 
C)  EOC 
D)  online learning system 
E)  universal online course 
A)  massive open online course 
B)  multiperson online learning course 
C)  EOC 
D)  online learning system 
E)  universal online course

Question 11

Structured knowledge is explicit knowledge that exists in formal documents.

Accepted Answer

A) True 
 B)False

Question 12

CAD systems:

Accepted Answer

A)  are capable of generating realistic-looking three-dimensional graphic designs that can be rotated and viewed from all sides. 
B)  provide an important source of expertise for organizations. 
C)  allow groups to work together on documents. 
D)  are high-end PCs used in the financial sector to analyze trading situations instantaneously and facilitate portfolio management. 
E)  are used for creating virtual reality environments. 
A)  are capable of generating realistic-looking three-dimensional graphic designs that can be rotated and viewed from all sides. 
B)  provide an important source of expertise for organizations. 
C)  allow groups to work together on documents. 
D)  are high-end PCs used in the financial sector to analyze trading situations instantaneously and facilitate portfolio management. 
E)  are used for creating virtual reality environments.

Question 13

Virtually all successful expert systems deal with problems of:

Accepted Answer

A)  associative data. 
B)  classification. 
C)  logic and control. 
D)  unstructured decision making. 
E)  structured decision making. 
A)  associative data. 
B)  classification. 
C)  logic and control. 
D)  unstructured decision making. 
E)  structured decision making.

Question 14

You are the CEO of a national apparel retail chain and want to add three new stores. Which of the following tools will best help you find the most potentially profitable new locations?

Accepted Answer

A)  Pivot tables 
B)  Sensitivity analysis 
C)  GIS 
D)  Location analytics 
E)  Intelligent agent 
A)  Pivot tables 
B)  Sensitivity analysis 
C)  GIS 
D)  Location analytics 
E)  Intelligent agent

Question 15

Knowledge can reside in email, voice mail, graphics, and unstructured documents as well as structured documents.

Accepted Answer

A) True 
 B)False

Question 16

Not all business intelligence users are managers interested in forecasting sales figures for the next quarter. What different types of users are there for a business' intelligence systems?

Accepted Answer

Business intelligence users include ever

Question 17

GDSS are designed to help groups of managers make collective decisions.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is a key problem in managing knowledge?

Accepted Answer

A)  Sharing knowledge 
B)  Storing knowledge 
C)  Distributing knowledge 
D)  Locating knowledge 
E)  Classifying knowledge 
A)  Sharing knowledge 
B)  Storing knowledge 
C)  Distributing knowledge 
D)  Locating knowledge 
E)  Classifying knowledge

Question 19

The use of high-velocity automated decision making eliminates the risk inherent in human decision making.

Accepted Answer

A) True 
 B)False

Question 20

To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management, a firm would most likely use:

Accepted Answer

A)  CAD systems. 
B)  genetic algorithms. 
C)  fuzzy logic systems. 
D)  intelligent agents. 
E)  neural networks. 
A)  CAD systems. 
B)  genetic algorithms. 
C)  fuzzy logic systems. 
D)  intelligent agents. 
E)  neural networks.

A decision can be said to have improved if it is made by more than one manager.

In a dashboard, users can:

________ systems help organizations manage both structured and semi-structured knowledge.

Unlike genetic algorithms, neural networks are not suited to finding patterns and relationships in massive amounts of data.

In order to search for and retrieve knowledge objects in an enterprise content management system, the objects themselves must be:

As discussed in the chapter opening case, eHarmony makes matching decisions based on its analysis of successful relationships among its users.

________ help users gain information from large amounts of geographically linked data.

What are the two major types of knowledge management systems?

Expert systems are used when:

A(n) ________ is a free, online course made available via the web to very large numbers of participants.

Structured knowledge is explicit knowledge that exists in formal documents.

CAD systems:

Virtually all successful expert systems deal with problems of:

You are the CEO of a national apparel retail chain and want to add three new stores. Which of the following tools will best help you find the most potentially profitable new locations?

Knowledge can reside in email, voice mail, graphics, and unstructured documents as well as structured documents.

Not all business intelligence users are managers interested in forecasting sales figures for the next quarter. What different types of users are there for a business' intelligence systems?

GDSS are designed to help groups of managers make collective decisions.

Which of the following is a key problem in managing knowledge?

The use of high-velocity automated decision making eliminates the risk inherent in human decision making.

To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management, a firm would most likely use:

Business Information Systems in Your Career

Global E-Business and Collaboration

Achieving Competitive Advantage With Information Systems

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Building Information Systems and Managing Projects

Filters

Exam 11: Improving Decision Making and Managing Knowledge

A decision can be said to have improved if it is made by more than one manager.

In a dashboard, users can:

________ systems help organizations manage both structured and semi-structured knowledge.

Unlike genetic algorithms, neural networks are not suited to finding patterns and relationships in massive amounts of data.

In order to search for and retrieve knowledge objects in an enterprise content management system, the objects themselves must be:

As discussed in the chapter opening case, eHarmony makes matching decisions based on its analysis of successful relationships among its users.

________ help users gain information from large amounts of geographically linked data.

What are the two major types of knowledge management systems?

Expert systems are used when:

A(n) ________ is a free, online course made available via the web to very large numbers of participants.

Structured knowledge is explicit knowledge that exists in formal documents.

CAD systems:

Virtually all successful expert systems deal with problems of:

You are the CEO of a national apparel retail chain and want to add three new stores. Which of the following tools will best help you find the most potentially profitable new locations?

Knowledge can reside in email, voice mail, graphics, and unstructured documents as well as structured documents.

Not all business intelligence users are managers interested in forecasting sales figures for the next quarter. What different types of users are there for a business' intelligence systems?

GDSS are designed to help groups of managers make collective decisions.

Which of the following is a key problem in managing knowledge?

The use of high-velocity automated decision making eliminates the risk inherent in human decision making.

To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management, a firm would most likely use:

Business Information Systems in Your Career

Global E-Business and Collaboration

Achieving Competitive Advantage With Information Systems

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Building Information Systems and Managing Projects

Filters