Question 1

SCM systems are more externally oriented than enterprise systems.

Accepted Answer

A) True 
 B)False

Question 2

Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?

Accepted Answer

A)  ESS 
B)  CRM system 
C)  MIS 
D)  DSS 
E)  SCM system 
A)  ESS 
B)  CRM system 
C)  MIS 
D)  DSS 
E)  SCM system

Question 3

An ESS is designed to incorporate data about external events, but it also draws summarized information from internal MIS and DSS.

Accepted Answer

A) True 
 B)False

Question 4

Instant messaging, videoconferencing, and shared screens are all examples of ________ collaboration tools.

Accepted Answer

A)  bimodal 
B)  colocated 
C)  synchronous 
D)  spontaneous 
E)  asynchronous 
A)  bimodal 
B)  colocated 
C)  synchronous 
D)  spontaneous 
E)  asynchronous

Question 5

Second Life is an example of a(n):

Accepted Answer

A)  virtual world. 
B)  wiki. 
C)  social network. 
D)  mind mapping tool. 
E)  extranet. 
A)  virtual world. 
B)  wiki. 
C)  social network. 
D)  mind mapping tool. 
E)  extranet.

Question 6

Interaction jobs are those jobs which:

Accepted Answer

A)  require close coordination and collaboration. 
B)  involve knowledge that can't be put into an information system. 
C)  are performed typically by operational-level employees. 
D)  require intense levels of interaction with clients. 
E)  require an emphasis on innovation. 
A)  require close coordination and collaboration. 
B)  involve knowledge that can't be put into an information system. 
C)  are performed typically by operational-level employees. 
D)  require intense levels of interaction with clients. 
E)  require an emphasis on innovation.

Question 7

The use of digital technology and the Internet to execute the major business processes in the enterprise is called:

Accepted Answer

A)  e-commerce. 
B)  e-business. 
C)  enterprise applications. 
D)  MIS. 
E)  KWM. 
A)  e-commerce. 
B)  e-business. 
C)  enterprise applications. 
D)  MIS. 
E)  KWM.

Question 8

End users are playing an increasing role in the design and development of information systems.

Accepted Answer

A) True 
 B)False

Question 9

From your reading of the chapter-opening case study discussing Sanofi Pasteur's use of enterprise social networking, which of the following statements best expresses Sanofi Pasteur's experience?

Accepted Answer

A)  Sanofi Pasteur's primary motivation was to enhance its security. 
B)  Sanofi Pasteur's primary motivation was to give employees more opportunities to experiment and innovate on their own. 
C)  Efforts to implement Yammer were met with significant resistance from employees. 
D)  Yammer provided Sanofi Pasteur with a single entry point to all the information and tools employees need for their jobs. 
E)  Sanofi Pasteur is primarily using Yammer to create an external network to link suppliers, customers, and others outside the organization. 
A)  Sanofi Pasteur's primary motivation was to enhance its security. 
B)  Sanofi Pasteur's primary motivation was to give employees more opportunities to experiment and innovate on their own. 
C)  Efforts to implement Yammer were met with significant resistance from employees. 
D)  Yammer provided Sanofi Pasteur with a single entry point to all the information and tools employees need for their jobs. 
E)  Sanofi Pasteur is primarily using Yammer to create an external network to link suppliers, customers, and others outside the organization.

Question 10

The principal purpose of a TPS is to answer routine questions and track the flow of transactions through an organization.

Accepted Answer

A) True 
 B)False

Question 11

You are consulting on software purchases for a translation agency whose headquarters is in New Jersey, but which works with translators located globally. Headquarters needs to share documents with groups of translators working on the same documents, who also need to communicate with each other, in real time if possible, as many people are working in different time zones. (1) What is your process for determining the most appropriate collaboration software? (2) In this particular case, what features will you be looking for?

Accepted Answer

(1) The first step is to determine what

Question 12

Enterprise systems do not utilize order transaction data.

Accepted Answer

A) True 
 B)False

Question 13

Define and give an example of a cross-functional business process within a firm.

Accepted Answer

Cross-functional processes are those tha

Question 14

Which of the following would be primarily responsible for enterprise-wide governance and usage of information to maximize the value of an organization's data?

Accepted Answer

A)  CKO 
B)  CPO 
C)  End users 
D)  CDO 
E)  CSO 
A)  CKO 
B)  CPO 
C)  End users 
D)  CDO 
E)  CSO

Question 15

Senior management is responsible for ensuring the financial performance of the firm.

Accepted Answer

A) True 
 B)False

Question 16

Adobe Connect is an example of which of the following types of collaboration tools?

Accepted Answer

A)  Blog 
B)  Team room 
C)  Online meeting 
D)  Group calendar 
E)  Wiki 
A)  Blog 
B)  Team room 
C)  Online meeting 
D)  Group calendar 
E)  Wiki

Question 17

Which of the following is an interorganizational business process?

Accepted Answer

A)  Hiring an employee 
B)  Identifying a customer 
C)  Creating financial statements 
D)  Ordering raw materials 
E)  Checking product quality 
A)  Hiring an employee 
B)  Identifying a customer 
C)  Creating financial statements 
D)  Ordering raw materials 
E)  Checking product quality

Question 18

A ________ provides information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention.

Accepted Answer

A)  TPS 
B)  MIS 
C)  ESS 
D)  CPS 
E)  CRM system 
A)  TPS 
B)  MIS 
C)  ESS 
D)  CPS 
E)  CRM system

Question 19

A payroll system is a typical example of an MIS.

Accepted Answer

A) True 
 B)False

Question 20

The role of the information systems department in a company is solely to support the needs of other groups as determined by senior managers. Explain why you agree or disagree with this statement.

Accepted Answer

Answers will vary, but should include an

SCM systems are more externally oriented than enterprise systems.

Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?

An ESS is designed to incorporate data about external events, but it also draws summarized information from internal MIS and DSS.

Instant messaging, videoconferencing, and shared screens are all examples of ________ collaboration tools.

Second Life is an example of a(n):

Interaction jobs are those jobs which:

The use of digital technology and the Internet to execute the major business processes in the enterprise is called:

End users are playing an increasing role in the design and development of information systems.

From your reading of the chapter-opening case study discussing Sanofi Pasteur's use of enterprise social networking, which of the following statements best expresses Sanofi Pasteur's experience?

The principal purpose of a TPS is to answer routine questions and track the flow of transactions through an organization.

Enterprise systems do not utilize order transaction data.

Define and give an example of a cross-functional business process within a firm.

Which of the following would be primarily responsible for enterprise-wide governance and usage of information to maximize the value of an organization's data?

Senior management is responsible for ensuring the financial performance of the firm.

Adobe Connect is an example of which of the following types of collaboration tools?

Which of the following is an interorganizational business process?

A ________ provides information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention.

A payroll system is a typical example of an MIS.

The role of the information systems department in a company is solely to support the needs of other groups as determined by senior managers. Explain why you agree or disagree with this statement.

Business Information Systems in Your Career

Achieving Competitive Advantage With Information Systems

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Filters

Exam 2: Global E-Business and Collaboration

SCM systems are more externally oriented than enterprise systems.

Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?

An ESS is designed to incorporate data about external events, but it also draws summarized information from internal MIS and DSS.

Instant messaging, videoconferencing, and shared screens are all examples of ________ collaboration tools.

Second Life is an example of a(n):

Interaction jobs are those jobs which:

The use of digital technology and the Internet to execute the major business processes in the enterprise is called:

End users are playing an increasing role in the design and development of information systems.

From your reading of the chapter-opening case study discussing Sanofi Pasteur's use of enterprise social networking, which of the following statements best expresses Sanofi Pasteur's experience?

The principal purpose of a TPS is to answer routine questions and track the flow of transactions through an organization.

Enterprise systems do not utilize order transaction data.

Define and give an example of a cross-functional business process within a firm.

Which of the following would be primarily responsible for enterprise-wide governance and usage of information to maximize the value of an organization's data?

Senior management is responsible for ensuring the financial performance of the firm.

Adobe Connect is an example of which of the following types of collaboration tools?

Which of the following is an interorganizational business process?

A ________ provides information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention.

A payroll system is a typical example of an MIS.

The role of the information systems department in a company is solely to support the needs of other groups as determined by senior managers. Explain why you agree or disagree with this statement.

Business Information Systems in Your Career

Achieving Competitive Advantage With Information Systems

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Filters