Question 1

Which of the following is an example of a key force in a firm's broader, less immediate environment?

Accepted Answer

A)  Competitors 
B)  Regulations 
C)  Suppliers 
D)  Socioeconomic trends 
E)  Customers 
A)  Competitors 
B)  Regulations 
C)  Suppliers 
D)  Socioeconomic trends 
E)  Customers

Question 2

Which of the following systems is designed to support organization-wide process coordination and integration?

Accepted Answer

A)  DSS 
B)  MIS 
C)  CRM 
D)  Enterprise applications 
E)  ESS 
A)  DSS 
B)  MIS 
C)  CRM 
D)  Enterprise applications 
E)  ESS

Question 3

A human resources system that summarizes the total moving, house-hunting, and home financing costs for employees in all company divisions is an example of which of the following?

Accepted Answer

A)  KMS 
B)  TPS 
C)  ESS 
D)  MIS 
E)  CRM system 
A)  KMS 
B)  TPS 
C)  ESS 
D)  MIS 
E)  CRM system

Question 4

How have the technologies associated with e-business impacted government?

Accepted Answer

Governments on all levels are using Inte

Question 5

An ESS is an information system that supports the:

Accepted Answer

A)  long-range planning activities of senior management. 
B)  knowledge and data workers in an organization. 
C)  decision-making and administrative activities of middle managers. 
D)  day-to-day processes of production. 
E)  management of customer relationships. 
A)  long-range planning activities of senior management. 
B)  knowledge and data workers in an organization. 
C)  decision-making and administrative activities of middle managers. 
D)  day-to-day processes of production. 
E)  management of customer relationships.

Question 6

Which of the following systems is especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance?

Accepted Answer

A)  MIS 
B)  TPS 
C)  DSS 
D)  KMS 
E)  CRM 
A)  MIS 
B)  TPS 
C)  DSS 
D)  KMS 
E)  CRM

Question 7

Which of the following systems would you use to determine the five suppliers with the worst record in delivering goods on time?

Accepted Answer

A)  ESS 
B)  TPS 
C)  MIS 
D)  DSS 
E)  CRM 
A)  ESS 
B)  TPS 
C)  MIS 
D)  DSS 
E)  CRM

Question 8

Which of the following refers to the purchase or sale of goods and services over the Internet?

Accepted Answer

A)  E-commerce 
B)  E-business 
C)  CRM 
D)  MIS 
E)  SCM 
A)  E-commerce 
B)  E-business 
C)  CRM 
D)  MIS 
E)  SCM

Question 9

The automotive tire supply company you work for, Tires4U, has noticed that one of its brands of tires is not selling nearly as well as anticipated at most of its locations. For each of the four main types of information systems found in a business, identify a query that might help understand this development. Of the four types of systems, which do you think will be the most helpful and why?

Accepted Answer

You might query operational level TPS to

Question 10

A wiki is a type of collaborative:

Accepted Answer

A)  social network. 
B)  blog. 
C)  virtual world. 
D)  website. 
E)  MIS. 
A)  social network. 
B)  blog. 
C)  virtual world. 
D)  website. 
E)  MIS.

Question 11

Policies that determine which information technology will be used, when, and how, are provided by:

Accepted Answer

A)  IT educational services. 
B)  IT management services. 
C)  application software services. 
D)  IT standards services. 
E)  data management services. 
A)  IT educational services. 
B)  IT management services. 
C)  application software services. 
D)  IT standards services. 
E)  data management services.

Question 12

What is the connection between organizations, information systems, and business processes?

Accepted Answer

Business processes are how work is actua

Question 13

Producing a bill of materials is a responsibility of the ________ function.

Accepted Answer

A)  finance and accounting 
B)  human resources 
C)  manufacturing and production 
D)  sales and marketing 
E)  technology 
A)  finance and accounting 
B)  human resources 
C)  manufacturing and production 
D)  sales and marketing 
E)  technology

Question 14

Why do businesses invest in information systems?

Accepted Answer

Businesses invest in information systems

Question 15

Which of the following systems is designed to summarize and report on the company's basic operations?

Accepted Answer

A)  KMS 
B)  DSS 
C)  ESS 
D)  TPS 
E)  MIS 
A)  KMS 
B)  DSS 
C)  ESS 
D)  TPS 
E)  MIS

Question 16

A KMS and a CRM system are both types of enterprise applications.

Accepted Answer

A) True 
 B)False

Question 17

A TPS helps managers monitor the firm's relations with the external environment.

Accepted Answer

A) True 
 B)False

Question 18

Describe at least two benefits of using enterprise systems.

Accepted Answer

Enterprise systems integrate the firm's

Question 19

Which of the following types of systems could be used to enable different firms to work collaboratively on a product?

Accepted Answer

A)  Intranet 
B)  Extranet 
C)  KMS 
D)  CRM 
E)  DSS 
A)  Intranet 
B)  Extranet 
C)  KMS 
D)  CRM 
E)  DSS

Question 20

What analytical framework discussed in the chapter helps understand and evaluate the benefits and uses of collaboration tools?

Accepted Answer

A)  Cost/use matrix 
B)  Task/time matrix 
C)  Space/cost matrix 
D)  Time/space matrix 
E)  Time/cost matrix 
A)  Cost/use matrix 
B)  Task/time matrix 
C)  Space/cost matrix 
D)  Time/space matrix 
E)  Time/cost matrix

Which of the following is an example of a key force in a firm's broader, less immediate environment?

Which of the following systems is designed to support organization-wide process coordination and integration?

A human resources system that summarizes the total moving, house-hunting, and home financing costs for employees in all company divisions is an example of which of the following?

How have the technologies associated with e-business impacted government?

An ESS is an information system that supports the:

Which of the following systems is especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance?

Which of the following systems would you use to determine the five suppliers with the worst record in delivering goods on time?

Which of the following refers to the purchase or sale of goods and services over the Internet?

A wiki is a type of collaborative:

Policies that determine which information technology will be used, when, and how, are provided by:

What is the connection between organizations, information systems, and business processes?

Producing a bill of materials is a responsibility of the ________ function.

Why do businesses invest in information systems?

Which of the following systems is designed to summarize and report on the company's basic operations?

A KMS and a CRM system are both types of enterprise applications.

A TPS helps managers monitor the firm's relations with the external environment.

Describe at least two benefits of using enterprise systems.

Which of the following types of systems could be used to enable different firms to work collaboratively on a product?

What analytical framework discussed in the chapter helps understand and evaluate the benefits and uses of collaboration tools?

Business Information Systems in Your Career

Achieving Competitive Advantage With Information Systems

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Filters

Exam 2: Global E-Business and Collaboration

Which of the following is an example of a key force in a firm's broader, less immediate environment?

Which of the following systems is designed to support organization-wide process coordination and integration?

A human resources system that summarizes the total moving, house-hunting, and home financing costs for employees in all company divisions is an example of which of the following?

How have the technologies associated with e-business impacted government?

An ESS is an information system that supports the:

Which of the following systems is especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance?

Which of the following systems would you use to determine the five suppliers with the worst record in delivering goods on time?

Which of the following refers to the purchase or sale of goods and services over the Internet?

A wiki is a type of collaborative:

Policies that determine which information technology will be used, when, and how, are provided by:

What is the connection between organizations, information systems, and business processes?

Producing a bill of materials is a responsibility of the ________ function.

Why do businesses invest in information systems?

Which of the following systems is designed to summarize and report on the company's basic operations?

A KMS and a CRM system are both types of enterprise applications.

A TPS helps managers monitor the firm's relations with the external environment.

Describe at least two benefits of using enterprise systems.

Which of the following types of systems could be used to enable different firms to work collaboratively on a product?

What analytical framework discussed in the chapter helps understand and evaluate the benefits and uses of collaboration tools?

Business Information Systems in Your Career

Achieving Competitive Advantage With Information Systems

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Filters