Question 1

A ________ is a senior manager who oversees the use of IT in the firm.

Accepted Answer

A)  CEO 
B)  CFO 
C)  CIO 
D)  CIT 
E)  CPO 
A)  CEO 
B)  CFO 
C)  CIO 
D)  CIT 
E)  CPO

Question 2

Which of the following statements is not true about collaboration in a business setting?

Accepted Answer

A)  Collaboration may be a short-lived activity, lasting just a few minutes. 
B)  Collaboration is a many-to-many activity as opposed to a one-to-one or one-to-many activity. 
C)  Meaningful collaboration requires a supportive business firm culture and the right, decentralized structure. 
D)  The evidence of the business benefits of collaboration is largely anecdotal. 
E)  Special types of information systems are available to support collaboration. 
A)  Collaboration may be a short-lived activity, lasting just a few minutes. 
B)  Collaboration is a many-to-many activity as opposed to a one-to-one or one-to-many activity. 
C)  Meaningful collaboration requires a supportive business firm culture and the right, decentralized structure. 
D)  The evidence of the business benefits of collaboration is largely anecdotal. 
E)  Special types of information systems are available to support collaboration.

Question 3

Which of the following systems supports making decisions that are unique, rapidly changing, and not easily specified in advance?

Accepted Answer

A)  MIS 
B)  TPS 
C)  ESS 
D)  DSS 
E)  KWM 
A)  MIS 
B)  TPS 
C)  ESS 
D)  DSS 
E)  KWM

Question 4

Eternal Friend, a family-owned manufacturer of pet caskets, has grown exponentially over the last few years. However, they are having difficulty in preparing for future growth. The only information system used at Eternal Friend is an antiquated accounting system. The company has one manufacturing plant located in Arkansas, and three warehouses, in Arkansas, Delaware, and California. The Eternal Friend sales force is national, and Eternal Friend purchases most of its raw materials from a single overseas supplier. You have been hired to recommend the information systems Eternal Friend should implement in order to maintain their competitive edge. However, there is not enough money for a full scale, cross-functional enterprise application, and you will need to limit the first step to a single management level. What will you choose, and why?

Accepted Answer

A TPS, as this is the basis of business

Question 5

Which of the following is not a service typically provided by an information systems department?

Accepted Answer

A)  Telecommunications services 
B)  Physical facilities management services 
C)  Data management services 
D)  Project management services 
E)  Human resources services 
A)  Telecommunications services 
B)  Physical facilities management services 
C)  Data management services 
D)  Project management services 
E)  Human resources services

Question 6

The term management information systems refers to a specific category of information systems serving:

Accepted Answer

A)  integrated data processing throughout the firm. 
B)  transaction process reporting. 
C)  senior management. 
D)  middle management functions. 
E)  knowledge workers. 
A)  integrated data processing throughout the firm. 
B)  transaction process reporting. 
C)  senior management. 
D)  middle management functions. 
E)  knowledge workers.

Question 7

Nearly all of the research on the business benefits of collaboration is anecdotal.

Accepted Answer

A) True 
 B)False

Question 8

Employees that assist with administrative work at all levels of the firm are called:

Accepted Answer

A)  data workers. 
B)  knowledge workers. 
C)  operational management. 
D)  service workers. 
E)  senior managers. 
A)  data workers. 
B)  knowledge workers. 
C)  operational management. 
D)  service workers. 
E)  senior managers.

Question 9

How can a good CRM system increase profits for a company?

Accepted Answer

Customer relationship management uses in

Question 10

Business organizations are hierarchies consisting of three principal levels.

Accepted Answer

A) True 
 B)False

Question 11

An ESS is designed primarily to solve specific problems.

Accepted Answer

A) True 
 B)False

Question 12

What is the most important benefit of an enterprise application?

Accepted Answer

A)  Enabling speed of communicating 
B)  Enabling business functions and departments to share information 
C)  Enabling a company to work collaboratively with customers and suppliers 
D)  Enabling cost-effective, e-business processes 
E)  Enabling managers to make better decisions 
A)  Enabling speed of communicating 
B)  Enabling business functions and departments to share information 
C)  Enabling a company to work collaboratively with customers and suppliers 
D)  Enabling cost-effective, e-business processes 
E)  Enabling managers to make better decisions

Question 13

Identify and describe at least four business benefits of collaboration. Which do you feel is the most important and why?

Accepted Answer

Business benefits from collaboration are

Question 14

An MIS typically uses data supplied by a TPS.

Accepted Answer

A) True 
 B)False

Question 15

Systems analysts are the principal liaisons between the information systems group and the rest of the organization.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following would a CSO not be responsible for?

Accepted Answer

A)  Educating and training users about security 
B)  Keeping management aware of security threats 
C)  Maintaining tools chosen to implement security 
D)  Providing physical security 
E)  Enforcing the firm's information security policy 
A)  Educating and training users about security 
B)  Keeping management aware of security threats 
C)  Maintaining tools chosen to implement security 
D)  Providing physical security 
E)  Enforcing the firm's information security policy

Question 17

Why are "conversations" relevant to social business?

Accepted Answer

Customers, suppliers, employees, manager

Question 18

In a business environment, the focus of collaboration is to:

Accepted Answer

A)  accomplish the task at hand. 
B)  provide a sense of community. 
C)  foster better communication. 
D)  prevent miscommunication. 
E)  increase a firm's profit margin. 
A)  accomplish the task at hand. 
B)  provide a sense of community. 
C)  foster better communication. 
D)  prevent miscommunication. 
E)  increase a firm's profit margin.

Question 19

Which of the following systems would you use to forecast the return on investment if you used new suppliers with better delivery track records?

Accepted Answer

A)  ESS 
B)  TPS 
C)  MIS 
D)  DSS 
E)  CRM 
A)  ESS 
B)  TPS 
C)  MIS 
D)  DSS 
E)  CRM

Question 20

Which of the following Google tools allows people to engage in group video chat?

Accepted Answer

A)  Google Drive 
B)  Google Docs 
C)  Google Sites 
D)  Google Circles 
E)  Google Hangouts 
A)  Google Drive 
B)  Google Docs 
C)  Google Sites 
D)  Google Circles 
E)  Google Hangouts

A ________ is a senior manager who oversees the use of IT in the firm.

Which of the following statements is not true about collaboration in a business setting?

Which of the following systems supports making decisions that are unique, rapidly changing, and not easily specified in advance?

Which of the following is not a service typically provided by an information systems department?

The term management information systems refers to a specific category of information systems serving:

Nearly all of the research on the business benefits of collaboration is anecdotal.

Employees that assist with administrative work at all levels of the firm are called:

How can a good CRM system increase profits for a company?

Business organizations are hierarchies consisting of three principal levels.

An ESS is designed primarily to solve specific problems.

What is the most important benefit of an enterprise application?

Identify and describe at least four business benefits of collaboration. Which do you feel is the most important and why?

An MIS typically uses data supplied by a TPS.

Systems analysts are the principal liaisons between the information systems group and the rest of the organization.

Which of the following would a CSO not be responsible for?

Why are "conversations" relevant to social business?

In a business environment, the focus of collaboration is to:

Which of the following systems would you use to forecast the return on investment if you used new suppliers with better delivery track records?

Which of the following Google tools allows people to engage in group video chat?

Business Information Systems in Your Career

Achieving Competitive Advantage With Information Systems

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Filters

Exam 2: Global E-Business and Collaboration

A ________ is a senior manager who oversees the use of IT in the firm.

Which of the following statements is not true about collaboration in a business setting?

Which of the following systems supports making decisions that are unique, rapidly changing, and not easily specified in advance?

Which of the following is not a service typically provided by an information systems department?

The term management information systems refers to a specific category of information systems serving:

Nearly all of the research on the business benefits of collaboration is anecdotal.

Employees that assist with administrative work at all levels of the firm are called:

How can a good CRM system increase profits for a company?

Business organizations are hierarchies consisting of three principal levels.

An ESS is designed primarily to solve specific problems.

What is the most important benefit of an enterprise application?

Identify and describe at least four business benefits of collaboration. Which do you feel is the most important and why?

An MIS typically uses data supplied by a TPS.

Systems analysts are the principal liaisons between the information systems group and the rest of the organization.

Which of the following would a CSO not be responsible for?

Why are "conversations" relevant to social business?

In a business environment, the focus of collaboration is to:

Which of the following systems would you use to forecast the return on investment if you used new suppliers with better delivery track records?

Which of the following Google tools allows people to engage in group video chat?

Business Information Systems in Your Career

Achieving Competitive Advantage With Information Systems

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Filters