Question 1

Today's managers and employees must learn to cope with temporariness, flexibility, spontaneity, and unpredictability.

Accepted Answer

A) True 
 B)False

Question 2

OB draws from several research-based theories about how people behave in organizations and contains several straightforward cause-and-effect relationships.

Accepted Answer

A) True 
 B)False

Question 3

________ blends concepts from psychology and sociology and focuses on the influence people have on one another.

Accepted Answer

A)  Corporate strategy 
B)  Anthropology 
C)  Political science 
D)  Social psychology 
E)  Archaeology 
A)  Corporate strategy 
B)  Anthropology 
C)  Political science 
D)  Social psychology 
E)  Archaeology

Question 4

Ethical dilemmas are situations in which employees are required to identify right and wrong conduct.

Accepted Answer

A) True 
 B)False

Question 5

Why is it important to complement intuition with systematic study in our attempts to understand behavior within organizations?

Accepted Answer

It is important to complement intuition

Question 6

Human beings are complex, and few, if any, simple and universal principles explain organizational behavior. Nevertheless, it does not mean that OB cannot offer reasonably accurate explanations of human behavior or make valid predictions. It does mean that OB concepts must ________.

Accepted Answer

A)  focus on the reliability and validity of research data 
B)  attempt to establish cause-and-effect relationships 
C)  be consistently applicable across a wide range of situations 
D)  reflect situational, or contingency, conditions 
E)  avoid assumptions 
A)  focus on the reliability and validity of research data 
B)  attempt to establish cause-and-effect relationships 
C)  be consistently applicable across a wide range of situations 
D)  reflect situational, or contingency, conditions 
E)  avoid assumptions

Question 7

Balancing work and life demands now surpasses job security as an employee priority.

Accepted Answer

A) True 
 B)False

Question 8

Behavior is generally unpredictable, and the systematic study of behavior is a means to making reasonably accurate predictions.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is the major challenge to managers in a fully networked organization?

Accepted Answer

A)  eliminating the need for paper communication by relying entirely on e-mail, file transfers, and the like 
B)  retaining team members who can easily move to another employer when demand for their services changes 
C)  managing contract and temporary workers 
D)  maintaining a "virtual office" through the use of computers, interoffice networks, and the Internet 
E)  managing people who work together but are geographically separated 
A)  eliminating the need for paper communication by relying entirely on e-mail, file transfers, and the like 
B)  retaining team members who can easily move to another employer when demand for their services changes 
C)  managing contract and temporary workers 
D)  maintaining a "virtual office" through the use of computers, interoffice networks, and the Internet 
E)  managing people who work together but are geographically separated

Question 10

Explain the scope of OB in service jobs and describe its role in improving customer service.

Accepted Answer

Today, the majority of employees in deve

Question 11

This field of study has helped us understand differences in fundamental values, attitudes, and behavior between people in different countries and within different organizations.

Accepted Answer

A)  anthropology 
B)  corporate strategy 
C)  political science 
D)  operations research 
E)  psycholinguistics 
A)  anthropology 
B)  corporate strategy 
C)  political science 
D)  operations research 
E)  psycholinguistics

Question 12

You are bringing together faculty from different behavioral disciplines to author a new textbook in organizational behavior. Represented are professors from psychology, sociology, social psychology, anthropology, political science, and industrial engineering.
-Which professor out of this group would you expect to address issues on communication?

Accepted Answer

A)  the psychologist 
B)  the anthropologist 
C)  the political scientist 
D)  the social psychologist 
E)  the industrial engineer 
A)  the psychologist 
B)  the anthropologist 
C)  the political scientist 
D)  the social psychologist 
E)  the industrial engineer

Question 13

Which of the following is not an example of an ethical dilemma?

Accepted Answer

A)  Do I allow some employees to work from home, and not others? 
B)  Do I offer a bribe to land a contract? 
C)  Do I write a check on a closed account? 
D)  Do I fire an employee to avoid paying her a big bonus? 
E)  Do I fire a whistle blower for exposing the company's wrongdoing? 
A)  Do I allow some employees to work from home, and not others? 
B)  Do I offer a bribe to land a contract? 
C)  Do I write a check on a closed account? 
D)  Do I fire an employee to avoid paying her a big bonus? 
E)  Do I fire a whistle blower for exposing the company's wrongdoing?

Question 14

Group behavior, power, and conflict are central areas of study for ________.

Accepted Answer

A)  archaeologists 
B)  philanthropists 
C)  anthropologists 
D)  social psychologists 
E)  operations analysts 
A)  archaeologists 
B)  philanthropists 
C)  anthropologists 
D)  social psychologists 
E)  operations analysts

Question 15

The subject of organizational culture has been most influenced by which behavioral science discipline?

Accepted Answer

A)  anthropology 
B)  psychology 
C)  social psychology 
D)  political science 
E)  corporate strategy 
A)  anthropology 
B)  psychology 
C)  social psychology 
D)  political science 
E)  corporate strategy

Question 16

Which of the following was the most significant change in the United States labor force during the last half of the twentieth century?

Accepted Answer

A)  substantial decreases in the number of workers who are under 55 
B)  increases in the percentage of United States citizens of Hispanic origin 
C)  the increasing number of African-Americans at all levels within the workforce 
D)  the steady increase in the percentage of employed males 
E)  the rapid increase in the number of female workers 
A)  substantial decreases in the number of workers who are under 55 
B)  increases in the percentage of United States citizens of Hispanic origin 
C)  the increasing number of African-Americans at all levels within the workforce 
D)  the steady increase in the percentage of employed males 
E)  the rapid increase in the number of female workers

Question 17

________ allow(s) people to communicate and work together even though they may be thousands of miles apart.

Accepted Answer

A)  Flexible cubicles 
B)  Stratified work environments 
C)  Decentralized communication 
D)  Evidence-based management 
E)  Networked organizations 
A)  Flexible cubicles 
B)  Stratified work environments 
C)  Decentralized communication 
D)  Evidence-based management 
E)  Networked organizations

Question 18

Managers and their organizations are responding to the problem of unethical behavior in all of the following ways except ________.

Accepted Answer

A)  by offering seminars, workshops, and other training programs to try to improve ethical behaviors 
B)  by writing and distributing codes of ethics to guide employees through ethical dilemmas 
C)  by hiring people who can identify unethical employees and take action against them 
D)  by providing in-house advisors who can be contacted for assistance in dealing with ethical issues 
E)  by creating protection mechanisms for employees who reveal internal unethical practices 
A)  by offering seminars, workshops, and other training programs to try to improve ethical behaviors 
B)  by writing and distributing codes of ethics to guide employees through ethical dilemmas 
C)  by hiring people who can identify unethical employees and take action against them 
D)  by providing in-house advisors who can be contacted for assistance in dealing with ethical issues 
E)  by creating protection mechanisms for employees who reveal internal unethical practices

Question 19

What psychology is to the group, sociology is to the individual.

Accepted Answer

A) True 
 B)False

Question 20

Determining the ethically correct way to behave is especially difficult in a global economy because different cultures have different perspectives on certain ethical issues.

Accepted Answer

A) True 
 B)False

Today's managers and employees must learn to cope with temporariness, flexibility, spontaneity, and unpredictability.

OB draws from several research-based theories about how people behave in organizations and contains several straightforward cause-and-effect relationships.

________ blends concepts from psychology and sociology and focuses on the influence people have on one another.

Ethical dilemmas are situations in which employees are required to identify right and wrong conduct.

Why is it important to complement intuition with systematic study in our attempts to understand behavior within organizations?

Human beings are complex, and few, if any, simple and universal principles explain organizational behavior. Nevertheless, it does not mean that OB cannot offer reasonably accurate explanations of human behavior or make valid predictions. It does mean that OB concepts must ________.

Balancing work and life demands now surpasses job security as an employee priority.

Behavior is generally unpredictable, and the systematic study of behavior is a means to making reasonably accurate predictions.

Which of the following is the major challenge to managers in a fully networked organization?

Explain the scope of OB in service jobs and describe its role in improving customer service.

This field of study has helped us understand differences in fundamental values, attitudes, and behavior between people in different countries and within different organizations.

Which of the following is not an example of an ethical dilemma?

Group behavior, power, and conflict are central areas of study for ________.

The subject of organizational culture has been most influenced by which behavioral science discipline?

Which of the following was the most significant change in the United States labor force during the last half of the twentieth century?

________ allow(s) people to communicate and work together even though they may be thousands of miles apart.

Managers and their organizations are responding to the problem of unethical behavior in all of the following ways except ________.

What psychology is to the group, sociology is to the individual.

Determining the ethically correct way to behave is especially difficult in a global economy because different cultures have different perspectives on certain ethical issues.

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organizational Structure

Organizational Culture

Organizational Change and Stress Management

Filters

Exam 1: What Is Organizational Behavior

Today's managers and employees must learn to cope with temporariness, flexibility, spontaneity, and unpredictability.

OB draws from several research-based theories about how people behave in organizations and contains several straightforward cause-and-effect relationships.

________ blends concepts from psychology and sociology and focuses on the influence people have on one another.

Ethical dilemmas are situations in which employees are required to identify right and wrong conduct.

Why is it important to complement intuition with systematic study in our attempts to understand behavior within organizations?

Human beings are complex, and few, if any, simple and universal principles explain organizational behavior. Nevertheless, it does not mean that OB cannot offer reasonably accurate explanations of human behavior or make valid predictions. It does mean that OB concepts must ________.

Balancing work and life demands now surpasses job security as an employee priority.

Behavior is generally unpredictable, and the systematic study of behavior is a means to making reasonably accurate predictions.

Which of the following is the major challenge to managers in a fully networked organization?

Explain the scope of OB in service jobs and describe its role in improving customer service.

This field of study has helped us understand differences in fundamental values, attitudes, and behavior between people in different countries and within different organizations.

Which of the following is not an example of an ethical dilemma?

Group behavior, power, and conflict are central areas of study for ________.

The subject of organizational culture has been most influenced by which behavioral science discipline?

Which of the following was the most significant change in the United States labor force during the last half of the twentieth century?

________ allow(s) people to communicate and work together even though they may be thousands of miles apart.

Managers and their organizations are responding to the problem of unethical behavior in all of the following ways except ________.

What psychology is to the group, sociology is to the individual.

Determining the ethically correct way to behave is especially difficult in a global economy because different cultures have different perspectives on certain ethical issues.

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organizational Structure

Organizational Culture

Organizational Change and Stress Management

Filters