Exam 15: Thinking Globally: Its a Small World After All

A language audit is not intended to direct the global service organization to some potential trouble spots when dealing with a culturally diverse customer mix.

How does technology affect an organization's capability of reaching a global market?

Offshoring is a form of teleservice export for the outsource firms.

Since services tend to be difficult to evaluate,manufacturing and agriculture are still the driving forces in the world economy.

Franchising services is not a popular strategy for expanding service operations around the world.

COMPLETION QUESTIONS Culture Outbound Service Export Strategy Inbound Service Export Strategy Teleservice Export Strategy Foreign Direct Investment Franchising Joint Venture Standardization Adaptation Language Audit -______________ means providing the same service in the same manner around the world.

COMPLETION QUESTIONS Culture Outbound Service Export Strategy Inbound Service Export Strategy Teleservice Export Strategy Foreign Direct Investment Franchising Joint Venture Standardization Adaptation Language Audit -_______________ strategy for entering a global market is one in which a service organization in one country contracts with an organization in another (host)country to provide a service to a local market in the host country.

An adaptation strategy refers to the condition in which customers worldwide adapt their behaviors to use an organization's service offerings.

From the "Services as Theater" framework,which of the following factors need NOT be considered by global service organizations when deciding between a standardization and adaptation strategy?

The Services Theater Framework is not very helpful for helping service organizations choose between standardization and adaptation.

COMPLETION QUESTIONS Culture Outbound Service Export Strategy Inbound Service Export Strategy Teleservice Export Strategy Foreign Direct Investment Franchising Joint Venture Standardization Adaptation Language Audit -________ is the set of shared values and beliefs in a society.

What is a multilingual service system,and why is it needed by many global service organizations?

COMPLETION QUESTIONS Culture Outbound Service Export Strategy Inbound Service Export Strategy Teleservice Export Strategy Foreign Direct Investment Franchising Joint Venture Standardization Adaptation Language Audit -______________ involves bringing customers from their country to a local destination.

You were approached by an organization wanting to know the different ways in which it could trade its service offerings with customers located in different countries.Describe the three ways of trading services with customers.