Question 1

More firms today let employees anonymously evaluate their supervisors' performance. What is this process known as?

Accepted Answer

A)  360-degree appraisal 
B)  Team appraisal 
C)  Supervisor appraisal 
D)  Upward feedback 
E)  Anonymous evaluation 
A)  360-degree appraisal 
B)  Team appraisal 
C)  Supervisor appraisal 
D)  Upward feedback 
E)  Anonymous evaluation D

Question 2

Best practices when dealing with defensive employees include which of the following?

Accepted Answer

A)  Use position power to convince the employee the appraisal is accurate 
B)  Ignore emotions and focus on solving all problems identified in the appraisal 
C)  Recognize that defensive behaviour is normal 
D)  Explaining to the person that defensive behaviour is not acceptable 
E)  Tell the person that the appraisal will be repeated by another manager 
A)  Use position power to convince the employee the appraisal is accurate 
B)  Ignore emotions and focus on solving all problems identified in the appraisal 
C)  Recognize that defensive behaviour is normal 
D)  Explaining to the person that defensive behaviour is not acceptable 
E)  Tell the person that the appraisal will be repeated by another manager C

Question 3

When supervisors who are engaged in a performance rating tend to rate all employees either high or low, this problem is referred to which of the following?

Accepted Answer

A)  Halo effect 
B)  Bias 
C)  Appraisal bias 
D)  Central tendency 
E)  Strictness/leniency 
A)  Halo effect 
B)  Bias 
C)  Appraisal bias 
D)  Central tendency 
E)  Strictness/leniency E

Question 4

Janice sees a lot of herself in her employee, Danielle. Danielle often receives a higher rank from Janice compared to her fellow workers. What error Janice making?

Accepted Answer

A)  Appraisal bias 
B)  Recency 
C)  Central tendency 
D)  Similar-to-me 
E)  Halo 
A)  Appraisal bias 
B)  Recency 
C)  Central tendency 
D)  Similar-to-me 
E)  Halo

Question 5

When using MBO, in order to avoid causing demotivation in employees, how should the objectives be set?

Accepted Answer

A)  Slightly higher after each review 
B)  Fair and attainable 
C)  Aligned with educational level 
D)  Consistent with pay scale 
E)  The same for all employees in the same job 
A)  Slightly higher after each review 
B)  Fair and attainable 
C)  Aligned with educational level 
D)  Consistent with pay scale 
E)  The same for all employees in the same job

Question 6

What is the simplest and most popular technique for appraising employees?

Accepted Answer

A)  Narrative forms 
B)  Critical incident method 
C)  Forced distribution method 
D)  Graphic rating scale 
E)  Paired comparison method 
A)  Narrative forms 
B)  Critical incident method 
C)  Forced distribution method 
D)  Graphic rating scale 
E)  Paired comparison method

Question 7

With the critical incident method, the rating reflects only the employee's most recent desirable and un-desirable work-related behaviour.

Accepted Answer

A) True 
 B)False

Question 8

Which appraisal method lists a number of traits and a range of performance for each?

Accepted Answer

A)  Alternation ranking method 
B)  Behaviourally anchored rating scale 
C)  Graphic rating scale 
D)  Forced distribution method 
E)  Paired comparison scale 
A)  Alternation ranking method 
B)  Behaviourally anchored rating scale 
C)  Graphic rating scale 
D)  Forced distribution method 
E)  Paired comparison scale

Question 9

Managers who are authoritarian and like to have full control over objectives that are set and how they should be achieved would support the use of MBO.

Accepted Answer

A) True 
 B)False

Question 10

A manager wishes to give a new employee a pay increase sooner than scheduled. The employee has a great positive attitude that has made other workers more positive and productive. What is this employee receiving an earlier pay increase for?

Accepted Answer

A)  Related performance 
B)  Social performance 
C)  Influential performance 
D)  Direct performance 
E)  Contextual performance 
A)  Related performance 
B)  Social performance 
C)  Influential performance 
D)  Direct performance 
E)  Contextual performance

Question 11

Which method for appraising performance involves setting specific measurable goals with each employee and then periodically reviewing the progress made?

Accepted Answer

A)  Progress review method 
B)  Critical goal method 
C)  Behaviourally anchored rating scale method 
D)  Management by objectives 
E)  Periodic review method 
A)  Progress review method 
B)  Critical goal method 
C)  Behaviourally anchored rating scale method 
D)  Management by objectives 
E)  Periodic review method

Question 12

There are more tools available for managers to assess their employees. As a result, appraisals are more accurate and effective and there is current dialogue to return to less frequent annual reviews.

Accepted Answer

A) True 
 B)False

Question 13

360-degree feedback was originally used only for training and development purposes, but has rapidly spread to being used in the management of which of the following?

Accepted Answer

A)  Job evaluation 
B)  Performance and pay 
C)  Employee orientation 
D)  Customer service 
E)  Rating errors 
A)  Job evaluation 
B)  Performance and pay 
C)  Employee orientation 
D)  Customer service 
E)  Rating errors

Question 14

When an employee's most recent performance can affect the evaluation of his or her overall performance, which error has occurred?

Accepted Answer

A)  Appraisal bias 
B)  Recency 
C)  Central tendency 
D)  Similar-to-me 
E)  Halo 
A)  Appraisal bias 
B)  Recency 
C)  Central tendency 
D)  Similar-to-me 
E)  Halo

Question 15

The 360-degree appraisal approach fits closely with the goals of organizations committed specifically to which of the following?

Accepted Answer

A)  Employment equity 
B)  Hierarchical chain of command 
C)  MBO 
D)  Continuous learning 
E)  Pay equity 
A)  Employment equity 
B)  Hierarchical chain of command 
C)  MBO 
D)  Continuous learning 
E)  Pay equity

Question 16

Belinda manages the data entry department of a credit card company. Employees are ranked based on accuracy and quantity of data they can input. Belinda is able to observe her employee's work electronically. What is this performance appraisal method formally called?

Accepted Answer

A)  Data entry detection 
B)  Production evaluation 
C)  Employee system assessment 
D)  Records processing review 
E)  Electronic performance monitoring 
A)  Data entry detection 
B)  Production evaluation 
C)  Employee system assessment 
D)  Records processing review 
E)  Electronic performance monitoring

Question 17

Nigel likes the way his employee, Marissa, gets along with co-workers with her great sense of humour. He assumes she builds strong relationships with customers and rates her high on this ability. This is an example of central tendency error.

Accepted Answer

A) True 
 B)False

Question 18

Peter is appraising his employees. He evaluates two employees at a time based on the traits to determine the better employee of the two. Which appraisal technique is Peter using?

Accepted Answer

A)  Paired comparison method 
B)  Forced distribution method 
C)  Alternation ranking method 
D)  Graphic rating scale 
E)  Critical incident method 
A)  Paired comparison method 
B)  Forced distribution method 
C)  Alternation ranking method 
D)  Graphic rating scale 
E)  Critical incident method

Question 19

Identify and briefly describe five rating scale appraisal problems.

Accepted Answer

Two points each for accurate identificat

Question 20

When an appraisal scale is too open to interpretation, what is it characterized as having?

Accepted Answer

A)  Non-quantitative standards 
B)  Translation openness 
C)  Unclear performance standards 
D)  Lack of appraisal specificity 
E)  Critical incidents 
A)  Non-quantitative standards 
B)  Translation openness 
C)  Unclear performance standards 
D)  Lack of appraisal specificity 
E)  Critical incidents

More firms today let employees anonymously evaluate their supervisors' performance. What is this process known as?

Best practices when dealing with defensive employees include which of the following?

When supervisors who are engaged in a performance rating tend to rate all employees either high or low, this problem is referred to which of the following?

Janice sees a lot of herself in her employee, Danielle. Danielle often receives a higher rank from Janice compared to her fellow workers. What error Janice making?

When using MBO, in order to avoid causing demotivation in employees, how should the objectives be set?

What is the simplest and most popular technique for appraising employees?

With the critical incident method, the rating reflects only the employee's most recent desirable and un-desirable work-related behaviour.

Which appraisal method lists a number of traits and a range of performance for each?

Managers who are authoritarian and like to have full control over objectives that are set and how they should be achieved would support the use of MBO.

A manager wishes to give a new employee a pay increase sooner than scheduled. The employee has a great positive attitude that has made other workers more positive and productive. What is this employee receiving an earlier pay increase for?

Which method for appraising performance involves setting specific measurable goals with each employee and then periodically reviewing the progress made?

There are more tools available for managers to assess their employees. As a result, appraisals are more accurate and effective and there is current dialogue to return to less frequent annual reviews.

360-degree feedback was originally used only for training and development purposes, but has rapidly spread to being used in the management of which of the following?

When an employee's most recent performance can affect the evaluation of his or her overall performance, which error has occurred?

The 360-degree appraisal approach fits closely with the goals of organizations committed specifically to which of the following?

Belinda manages the data entry department of a credit card company. Employees are ranked based on accuracy and quantity of data they can input. Belinda is able to observe her employee's work electronically. What is this performance appraisal method formally called?

Nigel likes the way his employee, Marissa, gets along with co-workers with her great sense of humour. He assumes she builds strong relationships with customers and rates her high on this ability. This is an example of central tendency error.

Peter is appraising his employees. He evaluates two employees at a time based on the traits to determine the better employee of the two. Which appraisal technique is Peter using?

Identify and briefly describe five rating scale appraisal problems.

When an appraisal scale is too open to interpretation, what is it characterized as having?

The Strategic Role of Human Resources Management

The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces

Human Resources Management and Technology

Designing and Analyzing Jobs

Human Resources Planning

Recruitment

Selection

Onboarding and Training

Career and Management Deveopment

Strategic Pay Plans

Pay-For-Performance and Financial Incentives

Employee Benefits and Services

Occupational Health and Safety

Managing Employee Separations: Turnover, Communication, and Employee Engagement

Labour Relations

Managing Human Resources in a Global Business

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Exam 10: Performance Management

More firms today let employees anonymously evaluate their supervisors' performance. What is this process known as?

Best practices when dealing with defensive employees include which of the following?

When supervisors who are engaged in a performance rating tend to rate all employees either high or low, this problem is referred to which of the following?

Janice sees a lot of herself in her employee, Danielle. Danielle often receives a higher rank from Janice compared to her fellow workers. What error Janice making?

When using MBO, in order to avoid causing demotivation in employees, how should the objectives be set?

What is the simplest and most popular technique for appraising employees?

With the critical incident method, the rating reflects only the employee's most recent desirable and un-desirable work-related behaviour.

Which appraisal method lists a number of traits and a range of performance for each?

Managers who are authoritarian and like to have full control over objectives that are set and how they should be achieved would support the use of MBO.

A manager wishes to give a new employee a pay increase sooner than scheduled. The employee has a great positive attitude that has made other workers more positive and productive. What is this employee receiving an earlier pay increase for?

Which method for appraising performance involves setting specific measurable goals with each employee and then periodically reviewing the progress made?

There are more tools available for managers to assess their employees. As a result, appraisals are more accurate and effective and there is current dialogue to return to less frequent annual reviews.

360-degree feedback was originally used only for training and development purposes, but has rapidly spread to being used in the management of which of the following?

When an employee's most recent performance can affect the evaluation of his or her overall performance, which error has occurred?

The 360-degree appraisal approach fits closely with the goals of organizations committed specifically to which of the following?

Belinda manages the data entry department of a credit card company. Employees are ranked based on accuracy and quantity of data they can input. Belinda is able to observe her employee's work electronically. What is this performance appraisal method formally called?

Nigel likes the way his employee, Marissa, gets along with co-workers with her great sense of humour. He assumes she builds strong relationships with customers and rates her high on this ability. This is an example of central tendency error.

Peter is appraising his employees. He evaluates two employees at a time based on the traits to determine the better employee of the two. Which appraisal technique is Peter using?

Identify and briefly describe five rating scale appraisal problems.

When an appraisal scale is too open to interpretation, what is it characterized as having?

The Strategic Role of Human Resources Management

The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces

Human Resources Management and Technology

Designing and Analyzing Jobs

Human Resources Planning

Recruitment

Selection

Onboarding and Training

Career and Management Deveopment

Strategic Pay Plans

Pay-For-Performance and Financial Incentives

Employee Benefits and Services

Occupational Health and Safety

Managing Employee Separations: Turnover, Communication, and Employee Engagement

Labour Relations

Managing Human Resources in a Global Business

Filters