Exam 10: Performance Management

When supervisors allow individual differences such as age, race, and sex to affect the appraisal ratings that employees receive, this problem is referred to as which of the following?

Debbie has been hired by a web design company to specifically ensure designers maintain their knowledge of new technologies. Designers that produce sites that do not meet standards or take too long to create will face repercussions set by Debbie. Which of the following best describes what Debbie was hired for?

Bianimin is a sales person. Calling on his clients to follow up on recently received orders is more related to his contextual performance than it is his task performance.

Which appraisal technique is the most time-consuming to develop?

The easiest appraisal discussion to conduct is which of the following?

To clarify performance expectations, which of the following should be developed?

Which performance appraisal technique uses a "+" to denote "better than" and a "-" to denote "worse than"?

Specific values, used in parts of Asia, lead to an emphasis on appraisals that are based upon personal attitudes and moral characteristics that appear to reflect traditional values, such as hard work, loyalty, and respect toward senior staff. What are these values called?

When a person is accused of poor performance, what does research indicate that the first reaction that he/she may have?

The performance management process contains five steps. Identify and briefly describe each step.

When preparing for the appraisal discussion, there are three things to do. First, assemble the data, second, prepare the employee, and what is the third?

The main purpose of appraising employees is to ensure that they follow instructions from management and always perform to the best of their ability.

Which problem has the greatest potential for occurring when using management by objectives?

A behaviourally anchored rating scale takes less time than a graphic rating scale for the supervisor to complete when undertaking performance appraisal.

When using the paired comparison method, every employee is paired with and compared to every other employee.

Which of the following is a specific advantage of the critical incident method?

Which performance appraisal technique maintains a record of uncommonly good or undesirable examples of an employee's work-related behaviour reviewed with the employee at predetermined times?

Appraisal systems must be based on performance criteria that are ________ for the position being rated and ________ in that their application must produce consistent ratings for the same performance.

A potential problem with peer appraisal occurs when all the peers get together to rate each other highly. What is this called?

What does a summary performance appraisal discussion focus on?