Exam 7: Interpersonal Skills and Conflict Management

Two people seek a third party to assist with a conflict.The third party is not affiliated with the legal system,but is an expert in the area of conflict.Both parties previously agreed to abide by the third party's decision.What type of negotiation is taking place?

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(Multiple Choice)

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Question 1

Correct Answer:

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Seeking forgiveness is the most important goal of any apology.

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(True/False)

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Question 2

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False

Which of the two tenets of fair fighting would be most beneficial for you personally to implement? Explain why.

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(Essay)

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Question 3

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The two tenets of fair fighting are active listening and using "I" statements. For me personally, I believe that implementing active listening would be most beneficial. This is because I often find myself getting caught up in my own thoughts and emotions during a disagreement, which can lead to misunderstandings and escalation of the conflict. By actively listening to the other person's perspective and really trying to understand where they are coming from, I can create a more open and respectful dialogue. This can help to de-escalate conflicts and find mutually beneficial solutions. Additionally, active listening can also help me to better understand my own emotions and reactions, leading to improved self-awareness and emotional regulation. Overall, I believe that implementing active listening would greatly benefit my personal approach to fair fighting and conflict resolution.

Jun Kim and Joe Baker are conducting a business transaction together.Joe Baker lays out the specific points that he wants to discuss and dissects all the feedback to analyze it before coming to a swift conclusion.Mr.Kim,on the other hand,takes his time in reaching conclusions and tells many stories about previous business transactions he has had.What is happening here?

(Multiple Choice)

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Question 4

The main goal of arbitration is that both parties are satisfied with the outcome.

(True/False)

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Question 5

Members of which of the following groups are likely to be most receptive to persons approaching them and initiating a conversation?

(Multiple Choice)

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Question 6

In class,Tara,the student,said to the teacher,"I'm sorry,but I don't understand.Can you say that again,but use different words?" Tara was asking a question for _____.

(Multiple Choice)

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Question 7

Conflict is always an unhealthy form of communication and should be avoided.

(True/False)

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Question 8

The primary difference between arbitration and mediation is that in arbitration,a third party makes the decision,but in mediation,the third party simply facilitates communication.

(True/False)

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Question 9

According to the textbook,how many levels of conflict are there?

(Multiple Choice)

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Question 10

Research shows that Americans apologize twice as often as the Japanese.

(True/False)

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Question 11

What popular pastime does the text suggest might contribute to decreasing empathy among the current generation of college students?

(Multiple Choice)

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Question 12

When face-to-face apologies are not possible,then the next best method is e-mail.

(True/False)

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Question 13

Which of these is a characteristic of holistic thinking?

(Multiple Choice)

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Question 14

Many people are afraid to ask questions because they do not know how to do so or they are afraid of looking stupid.

(True/False)

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Question 15

Current research holds that all expressions of anger emerge from a single cause.

(True/False)

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Question 16

Anger can take on two forms,implosive and explosive.

(True/False)

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Question 17

Conflict is detrimental when it ____.

(Multiple Choice)

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Question 18

Define holistic thinking and analytic thinking.Identify a culture that tends to exhibit each type.

(Essay)

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Question 19

Facework refers to verbal and nonverbal behaviors that one uses to maintain or defend one's own or the other's self-image.

(True/False)

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Question 20

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Two people seek a third party to assist with a conflict.The third party is not affiliated with the legal system,but is an expert in the area of conflict.Both parties previously agreed to abide by the third party's decision.What type of negotiation is taking place?

Seeking forgiveness is the most important goal of any apology.

Which of the two tenets of fair fighting would be most beneficial for you personally to implement? Explain why.

The main goal of arbitration is that both parties are satisfied with the outcome.

Members of which of the following groups are likely to be most receptive to persons approaching them and initiating a conversation?

In class,Tara,the student,said to the teacher,"I'm sorry,but I don't understand.Can you say that again,but use different words?" Tara was asking a question for _____.

Conflict is always an unhealthy form of communication and should be avoided.

The primary difference between arbitration and mediation is that in arbitration,a third party makes the decision,but in mediation,the third party simply facilitates communication.

According to the textbook,how many levels of conflict are there?

Research shows that Americans apologize twice as often as the Japanese.

What popular pastime does the text suggest might contribute to decreasing empathy among the current generation of college students?

When face-to-face apologies are not possible,then the next best method is e-mail.

Which of these is a characteristic of holistic thinking?

Many people are afraid to ask questions because they do not know how to do so or they are afraid of looking stupid.

Current research holds that all expressions of anger emerge from a single cause.

Anger can take on two forms,implosive and explosive.

Conflict is detrimental when it ____.

Define holistic thinking and analytic thinking.Identify a culture that tends to exhibit each type.

Facework refers to verbal and nonverbal behaviors that one uses to maintain or defend one's own or the other's self-image.

The Human Communication Process

Foundations of Verbal Language

Nonverbal Communication

Listening

The Self and Perception

Interpersonal and Electronically Mediated Communication

The Interview

The Concepts of Groups

Participating in Groups

Public Speaking: Planning the Message

Public Speaking: Developing the Message

Public Speaking: Structuring the Message

Public Speaking: the Informative Speech

Public Speaking: the Persuasive Speech

Public Speaking: Presenting the Message

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