Exam 7: Interpersonal Skills and Conflict Management

When Diana is interviewed for a job,she asks the interviewer,"What are the three most important qualities that you'd like to see in the person you hire for this position?" This type of question is one that will help her _____.

When dealing with an angry person,you should never let them "dump" their anger on you because it encourages such behavior.

Take a recent conflict you have experienced and detail its progression through the seven levels of conflict.

The difference between a simple assertion and an empathic assertion is that the latter recognizes and verbalizes the other's position,but the former does not.

Which of the following is false regarding assertive behavior?

All of the following are true about cultures and apologies EXCEPT _____.

Which of these is NOT a strategy for being an effective conversationalist when first meeting someone?

A passive-aggressive person attacks or embarrasses another in a manipulative way.

Bill believes it is important to win at all costs in every situation.What communicative problems might this cause for Bill and his coworkers,family members,and friends?

Explain the difference between arbitration,mediation,and litigation.Explain which you would recommend in a child-custody dispute and why.

The American philosopher and comedian Will Rogers once said: "In order to change my opinion,you must first demonstrate that you understand it." Which communicative skill is Rogers recommending we work on improving?

After a stellar singing performance,Caycee went before the panel of expert judges to hear their comments.Although most of the judges liked her tone and interpretation of the music,they all seemed to agree that she did not have the style that they were seeking.What would be the appropriate response from Caycee about the criticism she received?

Which is true about negotiation?

If you have had experiences with other cultures,detail how they were similar to or different from the text's explanations of conflict and culture.

Directions on how to organize a new retail store in terms of laying out the merchandise are best given in _____ order.

Laura values her professional relationship with Ellen.Recently,they experienced conflict over scheduling the time and location of a meeting.Both listened to what was important to the other and why it was important,and both ultimately gained what each wanted.The conflict management style that best represents this scenario is _____.

The textbook notes that the current generation of American college students,members of the so-called "Generation Me," are the most individualistic,competitive,self-centered,confident,and narcissistic in recent history.In short,this generation is less empathic than previous living generations.What communication challenges,especially when communicating with members of other generations,are members of "Generation Me" likely to face in their personal,academic,and professional lives as a result of their comparative lack of empathy?

Ed has trouble distinguishing between assertive and aggressive communication.His teacher clarifies the difference by saying:

Janine is designing her speech about Roosevelt's terms in office.She wants to show what was accomplished each year as well as how he grew in his responsibilities.The best method of organization for his speech would be _____.

A man on a cell phone cuts in front of you at the deli counter during your half hour lunch break.You know that it takes awhile for them to make each sandwich and you can hear the man asking the person on the other end of the phone what they would like to order.What would be the most appropriate response to practice assertive skills?