Question 1

Three kinds of notices that you may include in procedures to ensure consumer safety are ,,and
..

Accepted Answer

cautions,warnings,danger notices

Question 2

The audience for procedures is typically people who are not already familiar with the task.

Accepted Answer

A) True 
 B)False  False

Question 3

A usability evaluation is appropriate for instructions but not procedures.

Accepted Answer

A) True 
 B)False  False

Question 4

A common format for online instructions is a PDF file.

Accepted Answer

A) True 
 B)False

Question 5

Accessible design is important for instructions.

Accepted Answer

A) True 
 B)False

Question 6

Well-designed instructions will

Accepted Answer

A) place visuals and prose steps apart from one another. 
B) use a layered approach for lengthy instructions. 
C) separate each step visually. 
D) b and c. 
E) a and c. 
A) place visuals and prose steps apart from one another. 
B) use a layered approach for lengthy instructions. 
C) separate each step visually. 
D) b and c. 
E) a and c.

Question 7

When choosing the phrasing of each step of instructions for a North American audience,use

Accepted Answer

A) parallel phrasing. 
B) imperative mood. 
C) active voice. 
D) affirmative phrasing. 
E) All of these answers are correct. 
A) parallel phrasing. 
B) imperative mood. 
C) active voice. 
D) affirmative phrasing. 
E) All of these answers are correct.

Question 8

Visuals that use simple line drawings,arrows and call-outs but no text are called
instructions.

Accepted Answer

The answer of Visuals that use simple line drawings,arrows and...

Question 9

Be careful to avoid redundancies between the visual and verbal information in instructions.

Accepted Answer

A) True 
 B)False

Question 10

Legal liabilities resulting from faulty instructions include failure to warn against

Accepted Answer

A) hazards from proper use of a product. 
B) possible misuses of a product. 
C) possible unclear and misleading instructions. 
D) a and b. 
E) a,b,and c. 
A) hazards from proper use of a product. 
B) possible misuses of a product. 
C) possible unclear and misleading instructions. 
D) a and b. 
E) a,b,and c.

Question 11

To avoid cluttering your instructions,use as few transitional phrases as possible.

Accepted Answer

A) True 
 B)False

Question 12

Standard Operating Procedures help ensure that all work is done with the same accuracy and precision.

Accepted Answer

A) True 
 B)False

Question 13

Instructional brochures should contain both text and visuals.

Accepted Answer

A) True 
 B)False

Question 14

When incorporating visuals into instructions,

Accepted Answer

A) illustrate difficult steps,especially for less specialized readers. 
B) illustrate all actions,even those simple enough for readers to visualize on their own. 
C) parallel the reader's angle of vision in performing an activity or operation. 
D) a and b. 
E) a and c. 
A) illustrate difficult steps,especially for less specialized readers. 
B) illustrate all actions,even those simple enough for readers to visualize on their own. 
C) parallel the reader's angle of vision in performing an activity or operation. 
D) a and b. 
E) a and c.

Question 15

Strategies for writing helpful instructions include all of the following except

Accepted Answer

A) logically ordering steps. 
B) offering examples. 
C) omitting background. 
D) providing troubleshooting advice. 
E) incorporating visual elements. 
A) logically ordering steps. 
B) offering examples. 
C) omitting background. 
D) providing troubleshooting advice. 
E) incorporating visual elements.

Question 16

Choose the most effectively written instruction:

Accepted Answer

A) Plug it in. 
B) After that,you should next empty the basket. 
C) The reader should shred no more than eight pieces of paper at any given time. 
D) Set the control switch to "auto." 
E) Keep your hair away from the shredder,and you should also keep your sleeves away. 
A) Plug it in. 
B) After that,you should next empty the basket. 
C) The reader should shred no more than eight pieces of paper at any given time. 
D) Set the control switch to "auto." 
E) Keep your hair away from the shredder,and you should also keep your sleeves away.

Question 17

Introductions are unnecessary for instructions.

Accepted Answer

A) True 
 B)False

Question 18

For an appropriate amount of detail in instructions,

Accepted Answer

A) focus on the product,not the task. 
B) divide the task into simple steps and substeps. 
C) speed up the rate of information as steps become more complex or sensitive. 
D) assume a highly technical audience when you are writing instructions for consumer products. 
E) All of these answers are correct. 
A) focus on the product,not the task. 
B) divide the task into simple steps and substeps. 
C) speed up the rate of information as steps become more complex or sensitive. 
D) assume a highly technical audience when you are writing instructions for consumer products. 
E) All of these answers are correct.

Question 19

The steps in procedures must always be numbered.

Accepted Answer

A) True 
 B)False

Exam 20: Instructions and Procedures

Three kinds of notices that you may include in procedures to ensure consumer safety are ,,and ..

The audience for procedures is typically people who are not already familiar with the task.

A usability evaluation is appropriate for instructions but not procedures.

A common format for online instructions is a PDF file.

Accessible design is important for instructions.

Well-designed instructions will

When choosing the phrasing of each step of instructions for a North American audience,use

Visuals that use simple line drawings,arrows and call-outs but no text are called instructions.

Be careful to avoid redundancies between the visual and verbal information in instructions.

Legal liabilities resulting from faulty instructions include failure to warn against

To avoid cluttering your instructions,use as few transitional phrases as possible.

Standard Operating Procedures help ensure that all work is done with the same accuracy and precision.

Instructional brochures should contain both text and visuals.

When incorporating visuals into instructions,

Strategies for writing helpful instructions include all of the following except

Choose the most effectively written instruction:

Introductions are unnecessary for instructions.

For an appropriate amount of detail in instructions,

The steps in procedures must always be numbered.

Introduction to Technical Communication

Meeting the Needs of Specific Audiences

Persuading Your Audience

Weighing the Ethical Issues

Teamwork and Global Considerations

An Overview of the Technical Writing Process

Thinking Critically About the Research Process

Evaluating and Interpreting Information

Summarizing Research Findings and Other Information

Organizing for Readers

Editing for a Professional Style and Tone

Designing Visual Information

Designing Pages and Documents

Memos

Email and Text Messaging

Workplace Letters

Résumés and Other Job-Search Materials

Technical Definitions

Technical Descriptions, specifications, and Marketing Materials

Informal Reports

Formal Analytical Reports

Proposals

Oral Presentations and Webinars

Web Pages

Social Media

Filters