Question 1

Most individuals use only the auditory type of learning style.

Accepted Answer

A) True 
 B)False  False

Question 2

Which of the following is a difference between team training and managerial training?

Accepted Answer

A) Team training occurs on an individual basis,while managerial training occurs through in-house training exclusively. 
B) Team training has an external orientation,while management training has an internal orientation. 
C) Team training involves all employees working in groups,while managerial training is aimed at candidates for promotion. 
D) Team training involves administrative aspects of a job,while managerial training focuses on cohesiveness among employees. 
E) Team training is conducted for employees who are experienced in the company,while managerial training is for novices. 
A) Team training occurs on an individual basis,while managerial training occurs through in-house training exclusively. 
B) Team training has an external orientation,while management training has an internal orientation. 
C) Team training involves all employees working in groups,while managerial training is aimed at candidates for promotion. 
D) Team training involves administrative aspects of a job,while managerial training focuses on cohesiveness among employees. 
E) Team training is conducted for employees who are experienced in the company,while managerial training is for novices. C

Question 3

Differentiate between job shadowing and job swapping as training delivery methods.

Accepted Answer

Job shadowing is a delivery method which consists of on-the-job training by placing an employee who already has the skills,with another employee who wants to develop their skills.The person then learns from job shadowing the other person.Apprenticeships use job shadowing as one type of training method.To motivate employees and allow them to develop new skills,job swap training delivery may be used.Job swapping is a method for training in which two employees agree to change jobs for a period of time.However,other training types would be necessary to ensure the employee learns the skills needed to perform the skills of the new job.

Question 4

Which of the following is an example of technical training?

Accepted Answer

A) Michael has to attend a training session that will help his team make effective decisions,troubleshoot quickly,and communicate better. 
B) Mr.Jones has recently incorporated a training module to enhance the interpersonal skills of his new employees as it will add value to their performance. 
C) Nicole has recently joined a supermarket as a cashier and much of her training involves learning how to bill goods quickly and correctly for customers. 
D) All employees who join McAdams Hot Meals,a restaurant chain,have to attend training to understand the special implications that ethics have in a food industry. 
E) An industrial chemical plant on the suburbs conducts training to ensure that employees are protected from injuries caused by work-related accidents. 
A) Michael has to attend a training session that will help his team make effective decisions,troubleshoot quickly,and communicate better. 
B) Mr.Jones has recently incorporated a training module to enhance the interpersonal skills of his new employees as it will add value to their performance. 
C) Nicole has recently joined a supermarket as a cashier and much of her training involves learning how to bill goods quickly and correctly for customers. 
D) All employees who join McAdams Hot Meals,a restaurant chain,have to attend training to understand the special implications that ethics have in a food industry. 
E) An industrial chemical plant on the suburbs conducts training to ensure that employees are protected from injuries caused by work-related accidents.

Question 5

_____ is a process that empowers employees to improve decision making,problem solving,and interpersonal skills in order to achieve business results when working in groups.

Accepted Answer

A) Employee empowerment program 
B) Career development program 
C) Succession planning 
D) Team training 
E) Mentorship 
A) Employee empowerment program 
B) Career development program 
C) Succession planning 
D) Team training 
E) Mentorship

Question 6

Asynchronous web-based training has no instructor facilitating the course.

Accepted Answer

A) True 
 B)False

Question 7

Employee training and development begins with the step of external training.

Accepted Answer

A) True 
 B)False

Question 8

The step of employee orientation,if conducted efficiently,can help reduce turnover rates.

Accepted Answer

A) True 
 B)False

Question 9

Richard is traveling to Japan on an assignment that involves training a new set of employees on the ISP 2.3 process that he pioneered at his current office.Richard's preparatory training to ensure success overseas for this assignment is likely to involve:

Accepted Answer

A) web-based learning modules on the basics of ISP 2.3 process. 
B) vestibule training to understand the dynamics of using the process. 
C) on-the-job coaching to learn the skills required to use the process. 
D) team-building activities for himself and his current colleagues. 
E) studying the cultural nuances and social etiquette followed in Japan. 
A) web-based learning modules on the basics of ISP 2.3 process. 
B) vestibule training to understand the dynamics of using the process. 
C) on-the-job coaching to learn the skills required to use the process. 
D) team-building activities for himself and his current colleagues. 
E) studying the cultural nuances and social etiquette followed in Japan.

Question 10

Which of the following is a disadvantage that applies to web-based training delivery?

Accepted Answer

A) Dependence on the trainer's personality characteristics. 
B) Mismatch between timing of training sessions and employee availability. 
C) Dependence on bandwidth and other technological capabilities. 
D) Dependence on the availability of the trainer. 
E) Imitation of undesirable aspects of the trainer's work methods. 
A) Dependence on the trainer's personality characteristics. 
B) Mismatch between timing of training sessions and employee availability. 
C) Dependence on bandwidth and other technological capabilities. 
D) Dependence on the availability of the trainer. 
E) Imitation of undesirable aspects of the trainer's work methods.

Question 11

Job swapping offers a unique benefit of motivating employees by providing a change of scenery.

Accepted Answer

A) True 
 B)False

Question 12

Job shadowing is a training delivery method where two employees agree to change jobs for a period of time.

Accepted Answer

A) True 
 B)False

Question 13

Web-based training is also known as near site training.

Accepted Answer

A) True 
 B)False

Question 14

The level of training needs assessment that looks at the organization in relation to changing demographics and technological trends is the level of _____ assessment.

Accepted Answer

A) occupational 
B) individual 
C) functional 
D) individual. 
E) organizational 
A) occupational 
B) individual 
C) functional 
D) individual. 
E) organizational

Question 15

A group of pilots attending a refresher course that will enable them to learn and assimilate new technological developments in aviation into their current flights is an example of a _____ training program.

Accepted Answer

A) professional 
B) quality 
C) team 
D) vestibule 
E) job swap 
A) professional 
B) quality 
C) team 
D) vestibule 
E) job swap

Question 16

_____ is the process used for welcoming a new employee into the organization.

Accepted Answer

A) Career development 
B) External training 
C) Employee orientation 
D) Individual assessment 
E) Professional training 
A) Career development 
B) External training 
C) Employee orientation 
D) Individual assessment 
E) Professional training

Question 17

When employee performance is used to determine what the training needs are,it is termed as individual assessment.

Accepted Answer

A) True 
 B)False

Question 18

Looking at Miranda's work,her supervisor Carol felt that though Miranda had substantial theoretical knowledge and experience,her lack of computer skills was reducing the quality of her work.This led Carol to recommend a basic computer skills course which would help Miranda perform at par with other employees on her team.This represents the _____ level of training needs assessment.

Accepted Answer

A) occupational 
B) strategic 
C) generic 
D) organizational 
E) individual 
A) occupational 
B) strategic 
C) generic 
D) organizational 
E) individual

Question 19

The level of training needs assessment that focuses on the specific tasks,skills,and abilities required to do the jobs within the organization is the level of _____ assessment.

Accepted Answer

A) individual 
B) occupational 
C) strategic 
D) organizational 
E) generic 
A) individual 
B) occupational 
C) strategic 
D) organizational 
E) generic

Question 20

What are the goals of an employee orientation?

Accepted Answer

Employee orientation is the process used

Most individuals use only the auditory type of learning style.

Which of the following is a difference between team training and managerial training?

Differentiate between job shadowing and job swapping as training delivery methods.

Which of the following is an example of technical training?

_____ is a process that empowers employees to improve decision making,problem solving,and interpersonal skills in order to achieve business results when working in groups.

Asynchronous web-based training has no instructor facilitating the course.

Employee training and development begins with the step of external training.

The step of employee orientation,if conducted efficiently,can help reduce turnover rates.

Richard is traveling to Japan on an assignment that involves training a new set of employees on the ISP 2.3 process that he pioneered at his current office.Richard's preparatory training to ensure success overseas for this assignment is likely to involve:

Which of the following is a disadvantage that applies to web-based training delivery?

Job swapping offers a unique benefit of motivating employees by providing a change of scenery.

Job shadowing is a training delivery method where two employees agree to change jobs for a period of time.

Web-based training is also known as near site training.

The level of training needs assessment that looks at the organization in relation to changing demographics and technological trends is the level of _____ assessment.

A group of pilots attending a refresher course that will enable them to learn and assimilate new technological developments in aviation into their current flights is an example of a _____ training program.

_____ is the process used for welcoming a new employee into the organization.

When employee performance is used to determine what the training needs are,it is termed as individual assessment.

The level of training needs assessment that focuses on the specific tasks,skills,and abilities required to do the jobs within the organization is the level of _____ assessment.

What are the goals of an employee orientation?

The Role of Human Resources

Developing and Implementing HRM Strategic Plans

Diversity and Multiculturalism

Recruitment

Selection

Compensation and Benefits

Retention and Motivation

Successful Employee Communication

Managing Employee Performance

Employee Assessment

Working With Labor Unions

Safety and Health at Work

International HRM

Filters

Exam 8: Training and Development

Most individuals use only the auditory type of learning style.

Which of the following is a difference between team training and managerial training?

Differentiate between job shadowing and job swapping as training delivery methods.

Which of the following is an example of technical training?

_____ is a process that empowers employees to improve decision making,problem solving,and interpersonal skills in order to achieve business results when working in groups.

Asynchronous web-based training has no instructor facilitating the course.

Employee training and development begins with the step of external training.

The step of employee orientation,if conducted efficiently,can help reduce turnover rates.

Richard is traveling to Japan on an assignment that involves training a new set of employees on the ISP 2.3 process that he pioneered at his current office.Richard's preparatory training to ensure success overseas for this assignment is likely to involve:

Which of the following is a disadvantage that applies to web-based training delivery?

Job swapping offers a unique benefit of motivating employees by providing a change of scenery.

Job shadowing is a training delivery method where two employees agree to change jobs for a period of time.

Web-based training is also known as near site training.

The level of training needs assessment that looks at the organization in relation to changing demographics and technological trends is the level of _____ assessment.

A group of pilots attending a refresher course that will enable them to learn and assimilate new technological developments in aviation into their current flights is an example of a _____ training program.

_____ is the process used for welcoming a new employee into the organization.

When employee performance is used to determine what the training needs are,it is termed as individual assessment.

The level of training needs assessment that focuses on the specific tasks,skills,and abilities required to do the jobs within the organization is the level of _____ assessment.

What are the goals of an employee orientation?

The Role of Human Resources

Developing and Implementing HRM Strategic Plans

Diversity and Multiculturalism

Recruitment

Selection

Compensation and Benefits

Retention and Motivation

Successful Employee Communication

Managing Employee Performance

Employee Assessment

Working With Labor Unions

Safety and Health at Work

International HRM

Filters