Exam 9: Change Management: Implementation, Integration, and Maintenance of the Human Resource Information Systems

The Change Agent is a person who is responsible for leading an organizational change or someone who is influential and can communicate and motivate others to accept a change by informal means.

Why is communication important in managing a technology change?

Maintenance is an ongoing task after the initial implementation and includes auditing, updating, and upgrading the system.

_____________________ can be defined as a complex set of shared beliefs, guiding values, behavioral norms, and basic assumptions acquired over time that shape our thinking and behavior.

The basis of the Action-Research Model is the interaction of managerial or organizational action and research that both evaluates the action taken and provides data for future planning of the change effort.

Process Management is a systematic process of applying the knowledge, tools and resources needed to effect change in transforming an organization from its current state to some future desired state as defined by its vision.

Which of the following are three of the five categories of the key causal factors related to HRIS implementation failures?

In Kotter's change process only relevant stages need to be applied to the change process.

Organizational climate is an organization's collective values, beliefs, experiences and norms that shape the behavior of the group and the individuals within it.

Process Reengineering is the analysis and redesign of workflow to improve an organization's efficiency and effectiveness.

A ________________ is a useful technique for looking at the advantages and disadvantages of a proposed change.

Unfreezing is specifically mentioned as one of the three stages in:

What are some of the lessons provided by Kotter's Process of Leading Change?

Kotter's Change Model is one of the earliest contributions to organizational and serves as a general model for understanding planned change.

Running an old system in parallel with a new system has the disadvantage of:

Getting end users involved in the development of a system can help with user acceptance.

What can be done to reduce resistance to change to a new HRIS?

A person who is responsible for leading an organizational change or someone who is influential and can communicate and motivate others to accept a change by informal means is called a:

Suppose you were a consultant to an organization that was about to undergo change to a new HRIS.The organization is looking for some guidance on how to unfreeze the organization.Using Kotter's change model, provide some recommendations to the organization on the ways to manage change.

Kotter's model of change is an organizational performance model that is built on the view that organizations are and there needs to be a "fit" between the various organizational subsystems for optimal performance.