Question 1

Texting is never an appropriate way to communicate with co-workers.

Accepted Answer

A) True 
 B)False  False

Question 2

In which style are most technical descriptions written?

Accepted Answer

A)  plain style 
B)  technical jargon 
C)  literary 
D)  abstract 
A)  plain style 
B)  technical jargon 
C)  literary 
D)  abstract D

Question 3

Use the Internet to visit a website that allows side-by-side comparisons. Many cellular phone carriers and retailers like Best Buy offer this service on their websites. Select three items in the same category to compare. Write a recommendation to a friend about which of the three items you would choose based on the information available to you. In addition, write your instructor a memo indicating how the company uses partitioning strategies in their comparison feature. Was it effective or ineffective? Why?

Accepted Answer

After visiting the Best Buy website, I selected three smartphones in the same category to compare: the iPhone 12, the Samsung Galaxy S21, and the Google Pixel 5. Based on the information available, I would recommend the Samsung Galaxy S21 to my friend. The Galaxy S21 has a larger display, longer battery life, and a higher resolution camera compared to the iPhone 12 and Google Pixel 5. Additionally, the Galaxy S21 offers expandable storage, which is a feature that the other two phones do not have. Overall, the Galaxy S21 seems to offer the best combination of features and performance.

In a memo to my instructor, I would explain that Best Buy uses partitioning strategies in their comparison feature by allowing customers to view side-by-side specifications and features of the selected items. This allows for a clear and direct comparison of the products, making it easier for customers to make informed decisions. The partitioning strategy is effective in this case because it allows for a quick and easy comparison of the key features and specifications of the products. It helps customers to identify the differences and similarities between the items, ultimately aiding in their decision-making process. Overall, the partitioning strategy used by Best Buy is effective in helping customers make informed purchasing decisions.

Question 4

Which of the following sections provides a "context" for the rest of the letter by defining subject, purpose, and main point?

Accepted Answer

A)  body 
B)  header 
C)  conclusion 
D)  introduction 
A)  body 
B)  header 
C)  conclusion 
D)  introduction

Question 5

What steps should you take in the planning stages as you prepare to write a technical description?
EXERCISE

Accepted Answer

When preparing to write a technical desc

Question 6

What type of title is best?

Accepted Answer

A)  a clear title 
B)  one that identifies the purpose of the document 
C)  a specific title 
D)  All of the above are correct. 
A)  a clear title 
B)  one that identifies the purpose of the document 
C)  a specific title 
D)  All of the above are correct.

Question 7

Select a topic of interest (for example, motorcycles or video game systems). Divide your topic into parts. Follow the four steps to partition your item, place, or process. Turn in your partition to your instructor with an explanation as to why partitioning your topic in this way could be helpful as part of a technical description or specification.

Accepted Answer

Topic of interest: Smartphones

Partitio

Question 8

Salutations and signatures are not included in memos.

Accepted Answer

A) True 
 B)False

Question 9

Use a simile, analogy, or metaphor to describe the following terms: a human hand, a rose, a diesel engine, a Polaroid camera, an MP3 player.

Accepted Answer

A human hand is like a versatile tool, c

Question 10

Why should you avoid the use of bureaucratic phrasing?

Accepted Answer

Avoiding bureaucratic phrasing is import

Question 11

TB (5e)
-Technical descriptions tend to be written for readers who are unfamiliar with the subject.

Accepted Answer

Technical descriptions are typically cra

Question 12

Which of the following help produce a plain, simple style for technical descriptions?

Accepted Answer

A)  keeping sentences short 
B)  focusing on need to know details 
C)  removing subjective qualifiers like "very," "hard," "amazing." 
D)  All of the above are correct. 
A)  keeping sentences short 
B)  focusing on need to know details 
C)  removing subjective qualifiers like "very," "hard," "amazing." 
D)  All of the above are correct.

Question 13

Access a print copy or electronic copy of your local newspaper. Find an article about a local event, political issue, or concern and write a letter to the editor expressing your views. Follow the guidelines in the book. Remember to use the "you" style and an appropriate tone.

Accepted Answer

Dear Editor,

I recently read the articl

Question 14

Titles and last names are an unnecessary formality in international e-mails.

Accepted Answer

A) True 
 B)False

Question 15

Mapping can help

Accepted Answer

A)  generate content. 
B)  provide a timeline. 
C)  fill space. 
D)  determine the readers' perspective. 
A)  generate content. 
B)  provide a timeline. 
C)  fill space. 
D)  determine the readers' perspective.

Question 16

People who will take action after they read your message are readers.

Accepted Answer

A)  tertiary 
B)  primary 
C)  gatekeeper 
D)  secondary 
A)  tertiary 
B)  primary 
C)  gatekeeper 
D)  secondary

Question 17

Where should the inside address appear?

Accepted Answer

A)  two lines below the date or return address 
B)  two lines above the date or return address 
C)  two lines below the signature 
D)  two lines below the greeting 
A)  two lines below the date or return address 
B)  two lines above the date or return address 
C)  two lines below the signature 
D)  two lines below the greeting

Question 18

What are some guidelines for using e-mail internationally?

Accepted Answer

When using e-mail for international comm

Question 19

Guidelines for writing an adjustment include

Accepted Answer

A)  taking blame for the problem. 
B)  expressing regret for the problem. 
C)  avoiding timelines for results unless company lawyers are involved. 
D)  All of the above are correct. 
A)  taking blame for the problem. 
B)  expressing regret for the problem. 
C)  avoiding timelines for results unless company lawyers are involved. 
D)  All of the above are correct.

Question 20

Your conclusion should

Accepted Answer

A)  restate your main point. 
B)  look to the future. 
C)  thank the readers. 
D)  All of the above are correct. 
A)  restate your main point. 
B)  look to the future. 
C)  thank the readers. 
D)  All of the above are correct.

Texting is never an appropriate way to communicate with co-workers.

In which style are most technical descriptions written?

Which of the following sections provides a "context" for the rest of the letter by defining subject, purpose, and main point?

What steps should you take in the planning stages as you prepare to write a technical description? EXERCISE

What type of title is best?

Salutations and signatures are not included in memos.

Use a simile, analogy, or metaphor to describe the following terms: a human hand, a rose, a diesel engine, a Polaroid camera, an MP3 player.

Why should you avoid the use of bureaucratic phrasing?

TB (5e) -Technical descriptions tend to be written for readers who are unfamiliar with the subject.

Which of the following help produce a plain, simple style for technical descriptions?

Access a print copy or electronic copy of your local newspaper. Find an article about a local event, political issue, or concern and write a letter to the editor expressing your views. Follow the guidelines in the book. Remember to use the "you" style and an appropriate tone.

Titles and last names are an unnecessary formality in international e-mails.

Mapping can help

People who will take action after they read your message are readers.

Where should the inside address appear?

What are some guidelines for using e-mail internationally?

Guidelines for writing an adjustment include

Your conclusion should

Communicating in the Technical Workplace

Communicating in a Reader-Focused Way

Working in Teams

Managing Ethical Challenges

Instructions and Documentation

Proposals

Activity Reports

Analytical Reports

Starting Your Career

Strategic Planning, Being Creative

Persuading Others

Researching in Technical Workplaces

Organizing and Drafting

Using Plain and Persuasive Style

Designing Documents and Interfaces

Creating and Using Graphics

Revising and Editing for Usability

Preparing and Giving Presentations

Writing for the Web

Filters

Exam 5: Letters, Memos, and E-Mail

Texting is never an appropriate way to communicate with co-workers.

In which style are most technical descriptions written?

Which of the following sections provides a "context" for the rest of the letter by defining subject, purpose, and main point?

What steps should you take in the planning stages as you prepare to write a technical description? EXERCISE

What type of title is best?

Salutations and signatures are not included in memos.

Use a simile, analogy, or metaphor to describe the following terms: a human hand, a rose, a diesel engine, a Polaroid camera, an MP3 player.

Why should you avoid the use of bureaucratic phrasing?

TB (5e) -Technical descriptions tend to be written for readers who are unfamiliar with the subject.

Which of the following help produce a plain, simple style for technical descriptions?

Access a print copy or electronic copy of your local newspaper. Find an article about a local event, political issue, or concern and write a letter to the editor expressing your views. Follow the guidelines in the book. Remember to use the "you" style and an appropriate tone.

Titles and last names are an unnecessary formality in international e-mails.

Mapping can help

People who will take action after they read your message are readers.

Where should the inside address appear?

What are some guidelines for using e-mail internationally?

Guidelines for writing an adjustment include

Your conclusion should

Communicating in the Technical Workplace

Communicating in a Reader-Focused Way

Working in Teams

Managing Ethical Challenges

Instructions and Documentation

Proposals

Activity Reports

Analytical Reports

Starting Your Career

Strategic Planning, Being Creative

Persuading Others

Researching in Technical Workplaces

Organizing and Drafting

Using Plain and Persuasive Style

Designing Documents and Interfaces

Creating and Using Graphics

Revising and Editing for Usability

Preparing and Giving Presentations

Writing for the Web

Filters