Exam 23: Performance Appraisal

The process by which a manager examines and evaluates an employee's work behavior by comparing it with pre-set standards, documents the results of the comparison, and uses the results to provide feedback to the employee is:

The process by which nurses systematically evaluate the quality of nursing care provided by peers as measured against professional standards is called _____.

An experienced critical care nurse left a CCU staff nurse position to finish a master's degree. Periodically, he would return to work as a per diem nurse in the CCU. The staff was impressed with the nurse's performance; however, one staff member complained that he was unfamiliar with the new telemetry monitors when he first returned to work several months ago. This comment showed up in his evaluation, resulting in a poorer overall evaluation from the nurse manager compared with previous evaluations. This is an example of:

The tools and methods for a comprehensive performance appraisal system include (select all that apply):

A preceptor is orienting a new graduate nurse to the critical care unit (CCU). She and other nurses exhibit caring, respectful behaviors toward all families and clients and toward each other. Peers do not tolerate negative attitudes. The CCU nurses also question physician orders when necessary and provide ongoing teaching to clients and families. This scenario depicts the importance of the group's:

The informal performance appraisal process includes:

A performance-based career advancement system provides a means to recognize and reward clinical:

Carrie, the manager of the pediatric floor, is being evaluated by her director. Carrie set goals last year such as increasing patient satisfaction on her unit by 20% and decreasing staff turnover by 10%. Carrie's performance appraisal today is based on how well she achieved those goals. This type of performance appraisal is called:

Performance tools capture the critical behaviors and outcomes that result from effective nursing care and use criteria that are appropriate, meaningful, and useful in measuring what they are intending to measure. The determination of the extent that these characteristics are being measured effectively using this tool is known as:

The collection of physical and mental capacities that enable a person to exhibit a skill or set of skills is:

Jennifer is evaluating her own performance over the past year and comparing it to the standards set by the organization. Jennifer is performing a(n):

Ben has reported to work late four times in the last three months. His manager brings this to his attention and asks him to meet her in her office tomorrow at 10 AM to discuss the issue. At their meeting, Ben is given an opportunity to explain his tardiness. Together they come up with an action plan to reduce Ben's tardiness. This type of management of consequences is called:

Performance management includes the processes of human resources management. The purpose of this system as related to the employee includes job productivity, compensation, job performance recognition, and:

The tools and methods for a comprehensive performance appraisal system involve a job description, personnel selection, staff development, and:

The term _____ is used to establish that the criteria are appropriate, meaningful, and useful in measuring what they are intending to measure.

A performance appraisal tool that is able to measure the same person at multiple intervals in a stable and consistent manner has achieved:

The goals of a performance appraisal should include (select all that apply):

The nurse manager is evaluating Brandon, an emergency department (ED) nurse. The manager obtains input about Brandon's performance from another nurse in the ED, the ED physician, a patient-care assistant, and Brandon himself. The type of performance evaluation the nurse manager utilizes is:

Karen is a nurse manager who rewards positive behavior and disciplines individuals who behave negatively on the unit. Karen's leadership style is:

Stakeholders who might be represented within the process of performance appraisal of a CCU nurse include (select all that apply):