Question 1

Which of the following best describes bureaucratic control?

Accepted Answer

A) It refers to the controls that influence behavior through norms and expectations set by the organizational culture. 
B) It refers to the influence of market competition on the behavior of organizations and their members. 
C) It involves the use of authority,policies,procedures,job descriptions,budgets,and day-to-day supervision to make sure that people act in harmony with organizational interests. 
D) It refers to the control that is implemented when capable people have a clear sense of the organizational mission,know their goals,and have the resources necessary to do their jobs well. 
E) It refers to the existence of participative organizational cultures in which everyone treats each other with respect and consideration. 
A) It refers to the controls that influence behavior through norms and expectations set by the organizational culture. 
B) It refers to the influence of market competition on the behavior of organizations and their members. 
C) It involves the use of authority,policies,procedures,job descriptions,budgets,and day-to-day supervision to make sure that people act in harmony with organizational interests. 
D) It refers to the control that is implemented when capable people have a clear sense of the organizational mission,know their goals,and have the resources necessary to do their jobs well. 
E) It refers to the existence of participative organizational cultures in which everyone treats each other with respect and consideration. C

Question 2

________ is also known as normative control.

Accepted Answer

A) Self control 
B) Bureaucratic control 
C) Regulatory control 
D) Clan control 
E) Administrative control 
A) Self control 
B) Bureaucratic control 
C) Regulatory control 
D) Clan control 
E) Administrative control D

Question 3

Which of the following is the formula for calculating breakeven point?

Accepted Answer

A) Fixed Costs/Price - Variable Costs) 
B) Fixed Costs - Variable Cost/Price 
C) Fixed Costs/Variable Costs)- Price 
D) Fixed Costs/Price)- Variable Costs 
E) Fixed Cost - Price + Variable Costs) 
A) Fixed Costs/Price - Variable Costs) 
B) Fixed Costs - Variable Cost/Price 
C) Fixed Costs/Variable Costs)- Price 
D) Fixed Costs/Price)- Variable Costs 
E) Fixed Cost - Price + Variable Costs) A

Question 4

Calculate return on assets from the following information: Net income $1,800,000
Return on equity 25%
Current Assets $350,000
Land and building $250,000
Sales $1,500,000

Accepted Answer

A) 1:1 
B) 3:2 
C) 4:1 
D) 2:2 
E) 3:1 
A) 1:1 
B) 3:2 
C) 4:1 
D) 2:2 
E) 3:1

Question 5

Historical comparisons benchmark performance against that being achieved by other people,work units,or organizations.

Accepted Answer

A) True 
 B)False

Question 6

Calculate assets turnover for a car manufacturing company from the following information: Net income = $480,000
Expenses = $120,000
Land and building = $110,000
Cash at bank = $50,000
Inventories = $40,000

Accepted Answer

A) 2 times 
B) 3 times 
C) 5 times 
D) 4 times 
E) 6 times 
A) 2 times 
B) 3 times 
C) 5 times 
D) 4 times 
E) 6 times

Question 7

Inventory turnover is calculated as Sales/Total Assets.

Accepted Answer

A) True 
 B)False

Question 8

The function of steering control is to ________.

Accepted Answer

A) focus on the quality of end results rather than throughputs 
B) focus on activities before they begin 
C) ensure a proactive and forward-thinking approach to problem solving 
D) solve problems as they occur 
E) correct mistakes already made 
A) focus on the quality of end results rather than throughputs 
B) focus on activities before they begin 
C) ensure a proactive and forward-thinking approach to problem solving 
D) solve problems as they occur 
E) correct mistakes already made

Question 9

Which of the following is true of critical path?

Accepted Answer

A) It is essential to perform what-if calculations under different projected cost and revenue conditions. 
B) It acts as the foundation for analysis using financial controls by using the firm's balance sheet and income statement. 
C) It automatically orders a fixed number of items every time an inventory level falls to a predetermined point. 
D) It represents the quickest time in which the entire project can be finished,assuming everything goes according to schedule and plans. 
E) It gives top managers,a fast,but comprehensive view of the business. 
A) It is essential to perform what-if calculations under different projected cost and revenue conditions. 
B) It acts as the foundation for analysis using financial controls by using the firm's balance sheet and income statement. 
C) It automatically orders a fixed number of items every time an inventory level falls to a predetermined point. 
D) It represents the quickest time in which the entire project can be finished,assuming everything goes according to schedule and plans. 
E) It gives top managers,a fast,but comprehensive view of the business.

Question 10

Calculate the need for action from the following information: Desired performance = 800 work units
Actual performance = 580 work units

Accepted Answer

A) 1380 
B) 220 
C) 800 
D) 1600 
E) 510 
A) 1380 
B) 220 
C) 800 
D) 1600 
E) 510

Question 11

Steering control takes place ________.

Accepted Answer

A) during the work process 
B) reactively in an organization 
C) before work begins 
D) after the work is completed 
E) to correct mistakes already made 
A) during the work process 
B) reactively in an organization 
C) before work begins 
D) after the work is completed 
E) to correct mistakes already made

Question 12

Feedforward control differs from feedback control,in that feedforward control:

Accepted Answer

A) corrects mistakes already made. 
B) focuses on the quality of end results rather than inputs. 
C) solves problems as they occur. 
D) focuses on what happens during the work process. 
E) takes place before a work activity begins. 
A) corrects mistakes already made. 
B) focuses on the quality of end results rather than inputs. 
C) solves problems as they occur. 
D) focuses on what happens during the work process. 
E) takes place before a work activity begins.

Question 13

The first step to the control process is to ________.

Accepted Answer

A) measure actual performance 
B) compare results with objectives 
C) set performance objectives and standards 
D) take corrective actions 
E) compare results with standards 
A) measure actual performance 
B) compare results with objectives 
C) set performance objectives and standards 
D) take corrective actions 
E) compare results with standards

Question 14

Just-in-time scheduling automatically orders a fixed number of items every time an inventory level falls to a predetermined point.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is true of market control?

Accepted Answer

A) It is the way business firms use budgets for personnel,equipment,travel expenses,and the like to keep behavior targeted within set limits. 
B) It is the way business firms emphasize hierarchy and authority. 
C) It is the way business firms influence employees and members to display common behavior patterns. 
D) It is the way business firms adjust products,pricing,promotions,and other practices in response to customer feedback and what competitors are doing. 
E) It is the way business firms harness the power of group cohesiveness and collective identity. 
A) It is the way business firms use budgets for personnel,equipment,travel expenses,and the like to keep behavior targeted within set limits. 
B) It is the way business firms emphasize hierarchy and authority. 
C) It is the way business firms influence employees and members to display common behavior patterns. 
D) It is the way business firms adjust products,pricing,promotions,and other practices in response to customer feedback and what competitors are doing. 
E) It is the way business firms harness the power of group cohesiveness and collective identity.

Question 16

Steering controls are largely reactive.

Accepted Answer

A) True 
 B)False

Question 17

Output standards measure work efforts that go into performing a task.

Accepted Answer

A) True 
 B)False

Question 18

Leverage differs from profitability in that leverage measures:

Accepted Answer

A) the ability to operate at minimum cost. 
B) the ability to meet short-term obligations. 
C) the ability to earn revenues greater than costs. 
D) the use of debt. 
E) asset and inventory efficiency. 
A) the ability to operate at minimum cost. 
B) the ability to meet short-term obligations. 
C) the ability to earn revenues greater than costs. 
D) the use of debt. 
E) asset and inventory efficiency.

Question 19

CPM/PERT graphically displays the scheduling of tasks required to complete a project.

Accepted Answer

A) True 
 B)False

Question 20

When a hair stylist at a salon asks a customer if she liked their services after a hair cut,the hair stylist is engaging in ________ control.

Accepted Answer

A) feedforward 
B) steering 
C) feedback 
D) concurrent 
E) throughput 
A) feedforward 
B) steering 
C) feedback 
D) concurrent 
E) throughput

Which of the following best describes bureaucratic control?

________ is also known as normative control.

Which of the following is the formula for calculating breakeven point?

Calculate return on assets from the following information: Net income $1,800,000 Return on equity 25% Current Assets $350,000 Land and building $250,000 Sales $1,500,000

Historical comparisons benchmark performance against that being achieved by other people,work units,or organizations.

Calculate assets turnover for a car manufacturing company from the following information: Net income = $480,000 Expenses = $120,000 Land and building = $110,000 Cash at bank = $50,000 Inventories = $40,000

Inventory turnover is calculated as Sales/Total Assets.

The function of steering control is to ________.

Which of the following is true of critical path?

Calculate the need for action from the following information: Desired performance = 800 work units Actual performance = 580 work units

Steering control takes place ________.

Feedforward control differs from feedback control,in that feedforward control:

The first step to the control process is to ________.

Just-in-time scheduling automatically orders a fixed number of items every time an inventory level falls to a predetermined point.

Which of the following is true of market control?

Steering controls are largely reactive.

Output standards measure work efforts that go into performing a task.

Leverage differs from profitability in that leverage measures:

CPM/PERT graphically displays the scheduling of tasks required to complete a project.

When a hair stylist at a salon asks a customer if she liked their services after a hair cut,the hair stylist is engaging in ________ control.

Introducing Management

Management Learning Past to Present

Ethics and Social Responsibility

Environment, innovation, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Information and Decision Making

Planning Processes and Techniques

Strategy and Strategic Management

Organization Structures and Design

Organization Culture and Change

Human Resource Management

Leading and Leadership Development

Individual Behavior

Motivation Theory and Practice

Teams and Teamwork

Communication and Collaboration

Operations and Services Management

Filters

Exam 9: Control Processes and Systems

Which of the following best describes bureaucratic control?

________ is also known as normative control.

Which of the following is the formula for calculating breakeven point?

Calculate return on assets from the following information: Net income $1,800,000 Return on equity 25% Current Assets $350,000 Land and building $250,000 Sales $1,500,000

Historical comparisons benchmark performance against that being achieved by other people,work units,or organizations.

Calculate assets turnover for a car manufacturing company from the following information: Net income = $480,000 Expenses = $120,000 Land and building = $110,000 Cash at bank = $50,000 Inventories = $40,000

Inventory turnover is calculated as Sales/Total Assets.

The function of steering control is to ________.

Which of the following is true of critical path?

Calculate the need for action from the following information: Desired performance = 800 work units Actual performance = 580 work units

Steering control takes place ________.

Feedforward control differs from feedback control,in that feedforward control:

The first step to the control process is to ________.

Just-in-time scheduling automatically orders a fixed number of items every time an inventory level falls to a predetermined point.

Which of the following is true of market control?

Steering controls are largely reactive.

Output standards measure work efforts that go into performing a task.

Leverage differs from profitability in that leverage measures:

CPM/PERT graphically displays the scheduling of tasks required to complete a project.

When a hair stylist at a salon asks a customer if she liked their services after a hair cut,the hair stylist is engaging in ________ control.

Introducing Management

Management Learning Past to Present

Ethics and Social Responsibility

Environment, innovation, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Information and Decision Making

Planning Processes and Techniques

Strategy and Strategic Management

Organization Structures and Design

Organization Culture and Change

Human Resource Management

Leading and Leadership Development

Individual Behavior

Motivation Theory and Practice

Teams and Teamwork

Communication and Collaboration

Operations and Services Management

Filters