Question 1

Clan control influences:

Accepted Answer

A) behavior of organizations and the members through market competition. 
B) managers to give workers freedom to work on their own. 
C) hierarchy of authority. 
D) budgets for personnel,equipment,and travel expenses. 
E) employees and members to display common behavior patterns. 
A) behavior of organizations and the members through market competition. 
B) managers to give workers freedom to work on their own. 
C) hierarchy of authority. 
D) budgets for personnel,equipment,and travel expenses. 
E) employees and members to display common behavior patterns.

Question 2

Managers rely on ________ to perform what-if calculations under different projected cost and revenue conditions.

Accepted Answer

A) CPM/PERT 
B) Gantt charts 
C) critical path method 
D) breakeven analysis 
E) just-in-time scheduling 
A) CPM/PERT 
B) Gantt charts 
C) critical path method 
D) breakeven analysis 
E) just-in-time scheduling

Question 3

Output standards differ from input standards in that output standards measure ________.

Accepted Answer

A) work efforts 
B) actual outcomes 
C) efficiency in the use of resources 
D) conformance with rules 
E) work attendance 
A) work efforts 
B) actual outcomes 
C) efficiency in the use of resources 
D) conformance with rules 
E) work attendance

Question 4

A Gantt chart differs from a PERT chart in that a Gantt chart:

Accepted Answer

A) uses charts to break a project into a series of small sub-activities that each has clear beginning and end points. 
B) represents the quickest time in which the entire project can be finished. 
C) helps with event or activity sequencing to make sure that things get accomplished in time for later work to build upon them. 
D) shows all the interrelationships that must be coordinated for the entire project to be successfully completed. 
E) combines critical path method and the program evaluation and review technique. 
A) uses charts to break a project into a series of small sub-activities that each has clear beginning and end points. 
B) represents the quickest time in which the entire project can be finished. 
C) helps with event or activity sequencing to make sure that things get accomplished in time for later work to build upon them. 
D) shows all the interrelationships that must be coordinated for the entire project to be successfully completed. 
E) combines critical path method and the program evaluation and review technique.

Question 5

Liquidity differs from leverage in that liquidity is the:

Accepted Answer

A) ability to operate at minimum cost. 
B) ability to use resources efficiently. 
C) ability to generate cash to pay bills. 
D) ability to earn more in returns than the cost of debt. 
E) ability to earn revenues greater than costs. 
A) ability to operate at minimum cost. 
B) ability to use resources efficiently. 
C) ability to generate cash to pay bills. 
D) ability to earn more in returns than the cost of debt. 
E) ability to earn revenues greater than costs.

Question 6

Which of the following ratios is also known as acid test?

Accepted Answer

A) Current Ratio 
B) Debt Ratio 
C) Asset Turnover Ratio 
D) Inventory Turnover Ratio 
E) Quick Ratio 
A) Current Ratio 
B) Debt Ratio 
C) Asset Turnover Ratio 
D) Inventory Turnover Ratio 
E) Quick Ratio

Question 7

In which of the following systems of control do organizations use budgets for personnel,equipment,travel expenses,and so on to keep behavior targeted within set limits?

Accepted Answer

A) Bureaucratic control 
B) Clan control 
C) Normative control 
D) Regulatory control 
E) Self-control 
A) Bureaucratic control 
B) Clan control 
C) Normative control 
D) Regulatory control 
E) Self-control

Question 8

Which of the following is the formula to measure debt ratio?

Accepted Answer

A) Average Inventory/Total Debts 
B) Sales/Average Inventory 
C) Net Income/Owner's Equity 
D) Total Debts/Total Assets 
E) Current Assets/Current Liabilities 
A) Average Inventory/Total Debts 
B) Sales/Average Inventory 
C) Net Income/Owner's Equity 
D) Total Debts/Total Assets 
E) Current Assets/Current Liabilities

Question 9

Feedforward control focuses on what happens during the work process.

Accepted Answer

A) True 
 B)False

Question 10

________ = Current Assets/Current Liabilities

Accepted Answer

A) Acid Test 
B) Current Ratio 
C) Debt Ratio 
D) Assets Turnover ratio 
E) Net Current Margin 
A) Acid Test 
B) Current Ratio 
C) Debt Ratio 
D) Assets Turnover ratio 
E) Net Current Margin

Question 11

Normative control flows through an organization's hierarchy of authority.

Accepted Answer

A) True 
 B)False

Question 12

The second step in the control process is to set the performance standards.

Accepted Answer

A) True 
 B)False

Question 13

Cycle times,engineering efficiency,and new product time are sample measures of ________.

Accepted Answer

A) learning 
B) internal process improvement 
C) innovation 
D) financial performance 
E) customer satisfaction 
A) learning 
B) internal process improvement 
C) innovation 
D) financial performance 
E) customer satisfaction

Question 14

Which of the following is true of controlling?

Accepted Answer

A) It is all about setting goals and making plans. 
B) It is primarily involved in creating structures. 
C) It sees to it that the right things happen,in the right way,and at the right time. 
D) It sets the directions and allocates resources. 
E) It brings people and material resources together in working combinations. 
A) It is all about setting goals and making plans. 
B) It is primarily involved in creating structures. 
C) It sees to it that the right things happen,in the right way,and at the right time. 
D) It sets the directions and allocates resources. 
E) It brings people and material resources together in working combinations.

Question 15

Briefly explain the four step control process.

Accepted Answer

The control process involves four steps.

Question 16

Quality of production and error rates are output standards used by businesses.

Accepted Answer

A) True 
 B)False

Question 17

Ben,a senior operations manager,was assigned the task of implementing the control process for a particular production process.He first identified the performance objectives and in doing so,he identified the key results that were to be accomplished.Next,he set standards and measured the actual performance.He compared the results with the objectives and standards.Finally,as part of the corrective action step,he implemented ________,a practice that involved focusing attention on substantial differences between the actual and desired performances.

Accepted Answer

A) economic order quantity 
B) just-in-time scheduling 
C) management by exception 
D) breakeven analysis 
E) critical path method 
A) economic order quantity 
B) just-in-time scheduling 
C) management by exception 
D) breakeven analysis 
E) critical path method

Question 18

In the context of financial controls,which of the following best describes leverage?

Accepted Answer

A) It is the ability to operate at minimum cost. 
B) It is the ability to earn revenues greater than costs. 
C) It is the ability to earn more in returns than the cost of debt. 
D) It is the ability to meet short-term obligations. 
E) It is the ability to generate cash to pay bills. 
A) It is the ability to operate at minimum cost. 
B) It is the ability to earn revenues greater than costs. 
C) It is the ability to earn more in returns than the cost of debt. 
D) It is the ability to meet short-term obligations. 
E) It is the ability to generate cash to pay bills.

Question 19

With reference to profitability,Net margin = ________.

Accepted Answer

A) Net Income/Owner's Equity 
B) Net Income/Sales 
C) Net Income/Total Assets 
D) Net Income/Inventories 
E) Net Income/Debts 
A) Net Income/Owner's Equity 
B) Net Income/Sales 
C) Net Income/Total Assets 
D) Net Income/Inventories 
E) Net Income/Debts

Question 20

Pan-Incredible,a Spanish bread and biscuits producer,gave out a free batch of cookies to a few customers.These customers were then asked for suggestions to improve the cookies in terms of quality,taste,and variety.Which of the following types of control was implemented by Pan-Incredible?

Accepted Answer

A) Feedback control 
B) Steering control 
C) Feedforward control 
D) Concurrent control 
E) Preliminary control 
A) Feedback control 
B) Steering control 
C) Feedforward control 
D) Concurrent control 
E) Preliminary control

Clan control influences:

Managers rely on ________ to perform what-if calculations under different projected cost and revenue conditions.

Output standards differ from input standards in that output standards measure ________.

A Gantt chart differs from a PERT chart in that a Gantt chart:

Liquidity differs from leverage in that liquidity is the:

Which of the following ratios is also known as acid test?

In which of the following systems of control do organizations use budgets for personnel,equipment,travel expenses,and so on to keep behavior targeted within set limits?

Which of the following is the formula to measure debt ratio?

Feedforward control focuses on what happens during the work process.

________ = Current Assets/Current Liabilities

Normative control flows through an organization's hierarchy of authority.

The second step in the control process is to set the performance standards.

Cycle times,engineering efficiency,and new product time are sample measures of ________.

Which of the following is true of controlling?

Briefly explain the four step control process.

Quality of production and error rates are output standards used by businesses.

In the context of financial controls,which of the following best describes leverage?

With reference to profitability,Net margin = ________.

Pan-Incredible,a Spanish bread and biscuits producer,gave out a free batch of cookies to a few customers.These customers were then asked for suggestions to improve the cookies in terms of quality,taste,and variety.Which of the following types of control was implemented by Pan-Incredible?

Introducing Management

Management Learning Past to Present

Ethics and Social Responsibility

Environment, innovation, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Information and Decision Making

Planning Processes and Techniques

Strategy and Strategic Management

Organization Structures and Design

Organization Culture and Change

Human Resource Management

Leading and Leadership Development

Individual Behavior

Motivation Theory and Practice

Teams and Teamwork

Communication and Collaboration

Operations and Services Management

Filters

Exam 9: Control Processes and Systems

Clan control influences:

Managers rely on ________ to perform what-if calculations under different projected cost and revenue conditions.

Output standards differ from input standards in that output standards measure ________.

A Gantt chart differs from a PERT chart in that a Gantt chart:

Liquidity differs from leverage in that liquidity is the:

Which of the following ratios is also known as acid test?

In which of the following systems of control do organizations use budgets for personnel,equipment,travel expenses,and so on to keep behavior targeted within set limits?

Which of the following is the formula to measure debt ratio?

Feedforward control focuses on what happens during the work process.

________ = Current Assets/Current Liabilities

Normative control flows through an organization's hierarchy of authority.

The second step in the control process is to set the performance standards.

Cycle times,engineering efficiency,and new product time are sample measures of ________.

Which of the following is true of controlling?

Briefly explain the four step control process.

Quality of production and error rates are output standards used by businesses.

In the context of financial controls,which of the following best describes leverage?

With reference to profitability,Net margin = ________.

Pan-Incredible,a Spanish bread and biscuits producer,gave out a free batch of cookies to a few customers.These customers were then asked for suggestions to improve the cookies in terms of quality,taste,and variety.Which of the following types of control was implemented by Pan-Incredible?

Introducing Management

Management Learning Past to Present

Ethics and Social Responsibility

Environment, innovation, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Information and Decision Making

Planning Processes and Techniques

Strategy and Strategic Management

Organization Structures and Design

Organization Culture and Change

Human Resource Management

Leading and Leadership Development

Individual Behavior

Motivation Theory and Practice

Teams and Teamwork

Communication and Collaboration

Operations and Services Management

Filters