Exam 15: Change, Innovation, and Conflict Resolution

How do Sullivan & Decker (2009) define change?

You observe a nurse continue to openly resist a process change on the unit that all other staff has already accepted. What is the term for individuals who respond with this type of behaviour?

Which type of change often causes the most stress or concern?

As a nursing leader, you will facilitate change as you work in teams in the various workplace settings. Identify four skills and/or abilities that will assist you to facilitate change and problem-solving as a team member.

Which step in the change process determines who will be affected and when the change will occur?

According to Charles Darwin, "It is not the strongest of the species that survives, nor the most intelligent, but rather the one most responsive to change."

One change theorist describes a six- (6-)step change process model that emphasizes the planning stage and the need to plan carefully to prevent resistance to change of affected staff. This theorist believed participation of those team members or people who would be affected by change was necessary for change. Who is this theorist?

Which of the following is one "discipline" that Senge identified as necessary for an organization to achieve learning organization status?

Which conflict resolution technique has the advantage of being the best solution for the conflict and encompasses all important goals to all sides?

What is the term for individuals whose behavioural response includes openness and receptivity to planned change?

Think of a situation that you would like to change in the workplace or team environment. Trace or map out the 12 change agent strategies, and plan how you will use them to be a change agent and create change.

What is the conflict resolution technique in which each side gives up something and gains something?

Which type of behavioural response is illustrated with the following statement? "Okay, okay, okay. I will do it; however, I want you to know that I am not happy. I have held out for as long as I can. I honestly do not think this is going to work."

What are the three broad types of conflict?

Another nurse in the staff lounge states, "I am not happy about this change. I will not do it. I would rather quit first. That is it!" Which behavioural response cited by Bushy (1993) is demonstrated here?

Which of these general statements best describes the concept of change?

Which characteristic of Lewin's change theory causes it to have limited application in health care organizations?

One change theorist describes a five-step innovation and decision-making process theory. This theorist believed that change is always rejected initially and then adopted at a later time. He believes that change is reversible and rejection does not mean that it will always stay that way. He argues it can also work in reverse: change may be initially accepted and then rejected. Who is this theorist?

According to Silber (1993), which of the following is a factor that affects an individual's ability to cope with change?

One change theorist describes a change process that involves a change agent and key personnel to get the work done. This theorist emphasizes the importance of communication throughout the change process and defined seven (7) stages in the process that were needed. Who is this theorist?