Exam 16: Organisational Change and Stress Management

A single stressor,in and of itself,may be harmless,but stress is an additive phenomenon.

In the change process known as action research,the gathering of information about problems occurs in the analysis stage.

The step in the action research process where information is gathered about problems,concerns,and needed changes from members of the organisation is:

The purpose of ________ is for an outside consultant to assist a client,usually a manager,to perceive,understand,and act upon process events with which he or she must deal.

If individuals resisting change are included in making change decisions not to find better solutions but to get their endorsement it is called:

Which of the following is not a time management principle?

Which of the following is not a behavioural symptom of stress?

Organisational development (OD)is a term used to encompass a collection of change methods.

Using covert influence to overcome resistance to change is called:

What are the three steps in Lewin's model for change?

Which of the following is the biggest reason people have trouble coping with organisational changes?

Change agents see a future for the organisation that others have not identified,and they are able to motivate,invent and implement this vision.

Intergroup development seeks to change attitudes,stereotypes,and perceptions that groups have of each other within the organisation.

Which has been the most studied potential source of innovation?

Autonomy on the job tends to increase stress.

The symptoms of stress can be categorised into:

Workaholics have been shown to be consistently more productive than other less hard-working employees.

In low-power-distance cultures,change efforts will tend to be autocratically implemented by top management.

Stress symptoms expressed on the job may actually originate in the person's personality.

A significant individual factor that influences stress is: