Question 1

It is possible to over-communicate,which then leads to conflict.

Accepted Answer

A) True 
 B)False  True

Question 2

Which of the following is not a step in the negotiation process?

Accepted Answer

A) definition of ground rules 
B) evaluation of process 
C) bargaining and problem solving 
D) clarification and justification 
A) definition of ground rules 
B) evaluation of process 
C) bargaining and problem solving 
D) clarification and justification B

Question 3

Certain personality types lead to potential conflict.

Accepted Answer

A) True 
 B)False  True

Question 4

The traditional view states that conflict is natural and inevitable and therefore must be accepted.

Accepted Answer

A) True 
 B)False

Question 5

In which stage of the conflict process does conflict become visible?

Accepted Answer

A) behaviour (Stage IV) 
B) intentions (Stage III) 
C) cognition and personalisation (Stage II) 
D) potential opposition or incompatibility (Stage I) 
A) behaviour (Stage IV) 
B) intentions (Stage III) 
C) cognition and personalisation (Stage II) 
D) potential opposition or incompatibility (Stage I)

Question 6

Emotions can cause conflicts.

Accepted Answer

A) True 
 B)False

Question 7

The settlement range is where both party's aspiration ranges overlap.

Accepted Answer

A) True 
 B)False

Question 8

________ is a process that begins when one party perceives that another party has negatively affected,or is about to negatively affect,something that the first party cares about.

Accepted Answer

A) Conflict 
B) Politics 
C) Consideration 
D) Power 
A) Conflict 
B) Politics 
C) Consideration 
D) Power

Question 9

Which of the following is not a stage in the conflict process?

Accepted Answer

A) vision 
B) potential opposition 
C) intentions 
D) cognition 
A) vision 
B) potential opposition 
C) intentions 
D) cognition

Question 10

________ conflict focuses on interpersonal relationships.

Accepted Answer

A) Job 
B) Task 
C) Process 
D) Relationship 
A) Job 
B) Task 
C) Process 
D) Relationship

Question 11

Compromise may be your worst enemy in negotiating a win-win agreement.

Accepted Answer

A) True 
 B)False

Question 12

The first stage of the conflict process is called:

Accepted Answer

A) outcomes 
B) behaviour 
C) potential opposition or incompatibility 
D) cognition and personalisation 
A) outcomes 
B) behaviour 
C) potential opposition or incompatibility 
D) cognition and personalisation

Question 13

Dysfunctional conflicts can,in the extreme,threaten a group's survival.

Accepted Answer

A) True 
 B)False

Question 14

Conflict describes the point when __________ 'crosses over' to become __________ conflict:

Accepted Answer

A) anger; violence 
B) a dispute; a confrontation 
C) an interaction; an inter-party conflict 
D) frustration; anger 
A) anger; violence 
B) a dispute; a confrontation 
C) an interaction; an inter-party conflict 
D) frustration; anger

Question 15

'Avoidance' is playing down differences while emphasising common interests between the conflicting parties.

Accepted Answer

A) True 
 B)False

Question 16

Your BATNA determines the lowest value acceptable to you for a negotiated agreement.

Accepted Answer

A) True 
 B)False

Question 17

A person's aspiration range indicates:

Accepted Answer

A) the amount a seller will reduce their price to and still remain economically happy 
B) the amount a buyer will increase their price to and still remain economically happy 
C) all of the above 
D) none of the above 
A) the amount a seller will reduce their price to and still remain economically happy 
B) the amount a buyer will increase their price to and still remain economically happy 
C) all of the above 
D) none of the above

Question 18

Which bargaining strategy is preferable for use in intra-organisational behaviour?

Accepted Answer

A) equal bargaining 
B) positive negotiation 
C) integrative bargaining 
D) distributive bargaining 
A) equal bargaining 
B) positive negotiation 
C) integrative bargaining 
D) distributive bargaining

Question 19

Conflict management techniques allow management to eliminate conflicts.

Accepted Answer

A) True 
 B)False

Question 20

People high in the personality trait _______ are more prone to have conflicts with others.

Accepted Answer

A) disagreeableness 
B) neuroticism 
C) self-monitoring 
D) all of the above 
A) disagreeableness 
B) neuroticism 
C) self-monitoring 
D) all of the above

It is possible to over-communicate,which then leads to conflict.

Which of the following is not a step in the negotiation process?

Certain personality types lead to potential conflict.

The traditional view states that conflict is natural and inevitable and therefore must be accepted.

In which stage of the conflict process does conflict become visible?

Emotions can cause conflicts.

The settlement range is where both party's aspiration ranges overlap.

________ is a process that begins when one party perceives that another party has negatively affected,or is about to negatively affect,something that the first party cares about.

Which of the following is not a stage in the conflict process?

________ conflict focuses on interpersonal relationships.

Compromise may be your worst enemy in negotiating a win-win agreement.

The first stage of the conflict process is called:

Dysfunctional conflicts can,in the extreme,threaten a group's survival.

Conflict describes the point when 'crosses over' to become conflict:

'Avoidance' is playing down differences while emphasising common interests between the conflicting parties.

Your BATNA determines the lowest value acceptable to you for a negotiated agreement.

A person's aspiration range indicates:

Which bargaining strategy is preferable for use in intra-organisational behaviour?

Conflict management techniques allow management to eliminate conflicts.

People high in the personality trait _______ are more prone to have conflicts with others.

What Is Organisational Behaviour

The Individual

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters

Exam 13: Conflict and Negotiation

It is possible to over-communicate,which then leads to conflict.

Which of the following is not a step in the negotiation process?

Certain personality types lead to potential conflict.

The traditional view states that conflict is natural and inevitable and therefore must be accepted.

In which stage of the conflict process does conflict become visible?

Emotions can cause conflicts.

The settlement range is where both party's aspiration ranges overlap.

________ is a process that begins when one party perceives that another party has negatively affected,or is about to negatively affect,something that the first party cares about.

Which of the following is not a stage in the conflict process?

________ conflict focuses on interpersonal relationships.

Compromise may be your worst enemy in negotiating a win-win agreement.

The first stage of the conflict process is called:

Dysfunctional conflicts can,in the extreme,threaten a group's survival.

Conflict describes the point when __________ 'crosses over' to become __________ conflict:

'Avoidance' is playing down differences while emphasising common interests between the conflicting parties.

Your BATNA determines the lowest value acceptable to you for a negotiated agreement.

A person's aspiration range indicates:

Which bargaining strategy is preferable for use in intra-organisational behaviour?

Conflict management techniques allow management to eliminate conflicts.

People high in the personality trait _______ are more prone to have conflicts with others.

What Is Organisational Behaviour

The Individual

Attitudes and Job Satisfaction

Personality and Values

Emotions and Moods

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters

Conflict describes the point when 'crosses over' to become conflict: