Question 1

___________ illustrate the improvement rate of workers as a job is repeated.

Accepted Answer

A) Learning curves 
B) Process curves 
C) Learning charts 
D) Process charts 
A) Learning curves 
B) Process curves 
C) Learning charts 
D) Process charts A

Question 2

Define the 3 categories of the elements of job design.

Accepted Answer

Task analysis determines how to do each task and how all the tasks fit together to form a job.It includes defining the individual tasks,and determining their most efficient sequence,their duration,their relationship with other tasks,and their frequency.Worker analysis determines the characteristics the worker must possess to meet the job requirements,the responsibilities the worker will have in the job and how the worker will be rewarded.Environmental analysis refers to the physical location of the job in the production or service facility and the environmental conditions that must exist.These conditions include things such as proper temperature,lighting,ventilation,and noise.

Question 3

For most industrialized countries,the difference between a company's success and failure is dependent on the capability of its human resources.

Accepted Answer

A) True 
 B)False  True

Question 4

The process of creating a work environment where employees can contribute to their full potential is

Accepted Answer

A) managing diversity. 
B) equal opportunity. 
C) affirmative action. 
D) None of these answer choices is correct. 
A) managing diversity. 
B) equal opportunity. 
C) affirmative action. 
D) None of these answer choices is correct.

Question 5

With total quality management (TQM),employees are usually given precise directions to achieve narrowly defined objectives.

Accepted Answer

A) True 
 B)False

Question 6

According to the U.S.Bureau of Statistics very few people entering the workforce over the past decade were members of minority groups.

Accepted Answer

A) True 
 B)False

Question 7

Globalization has resulted in an overall reduction in diversity related issues in the workplace.

Accepted Answer

A) True 
 B)False

Question 8

Research has shown the success of Japanese companies operating production facilities in the United States is due to

Accepted Answer

A) cultural factors. 
B) management practices. 
C) superior training/education of American workers. 
D) None of these answer choices is correct. 
A) cultural factors. 
B) management practices. 
C) superior training/education of American workers. 
D) None of these answer choices is correct.

Question 9

The direct labor times required to produce the first four units of a new product are shown below:   Based on this data the estimated learning or improvement rate is

Accepted Answer

A) 100%. 
B) 90%. 
C) 85%. 
D) 80%. 
A) 100%. 
B) 90%. 
C) 85%. 
D) 80%.

Question 10

Job design includes determining the characteristics a worker needs to meet the job requirements.

Accepted Answer

A) True 
 B)False

Question 11

List the 3 categories of the principles of motion study and give 2 rules for each category.

Accepted Answer

Student answers will vary but

Question 12

Empowerment involves giving employees _________________ to make decisions.

Accepted Answer

A) responsibility 
B) authority 
C) both responsibility and authority 
D) None of these answer choices is correct. 
A) responsibility 
B) authority 
C) both responsibility and authority 
D) None of these answer choices is correct.

Question 13

Briefly discuss the advantages and disadvantages of using learning curves.

Accepted Answer

Learning curves can help managers projec

Question 14

Which of the following is not a true statement regarding learning curves?

Accepted Answer

A) Learning curves can help managers project labor requirements. 
B) Learning curves are not affected by product modifications. 
C) Learning curves are useful in developing production scheduling plans. 
D) Learning curves can help make overall product cost estimates. 
A) Learning curves can help managers project labor requirements. 
B) Learning curves are not affected by product modifications. 
C) Learning curves are useful in developing production scheduling plans. 
D) Learning curves can help make overall product cost estimates.

Question 15

An 80% learning curve describes an improvement rate of 80% each time production doubles.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following developments has resulted in global diversity issues?

Accepted Answer

A) globalization of companies 
B) global teams 
C) global outsourcing 
D) All of these answer choices are correct. 
A) globalization of companies 
B) global teams 
C) global outsourcing 
D) All of these answer choices are correct.

Question 17

Motivation refers to the willingness of an employee to perform as needed to attain a goal or objective.

Accepted Answer

A) True 
 B)False

Question 18

Learning curves have limited application for assembly lines with short,repetitive jobs.

Accepted Answer

A) True 
 B)False

Question 19

Advantages of telecommuting include all of the following except

Accepted Answer

A) reduced turnover. 
B) decreased absenteeism and leave usage. 
C) flexible work schedules. 
D) direct visual surveillance of employees. 
A) reduced turnover. 
B) decreased absenteeism and leave usage. 
C) flexible work schedules. 
D) direct visual surveillance of employees.

Question 20

Determining worker capabilities and responsibilities for a job is known as worker analysis.

Accepted Answer

A) True 
 B)False

Exam 11: Human Resources

___________ illustrate the improvement rate of workers as a job is repeated.

Define the 3 categories of the elements of job design.

For most industrialized countries,the difference between a company's success and failure is dependent on the capability of its human resources.

The process of creating a work environment where employees can contribute to their full potential is

With total quality management (TQM),employees are usually given precise directions to achieve narrowly defined objectives.

According to the U.S.Bureau of Statistics very few people entering the workforce over the past decade were members of minority groups.

Globalization has resulted in an overall reduction in diversity related issues in the workplace.

Research has shown the success of Japanese companies operating production facilities in the United States is due to

The direct labor times required to produce the first four units of a new product are shown below: Based on this data the estimated learning or improvement rate is

Job design includes determining the characteristics a worker needs to meet the job requirements.

List the 3 categories of the principles of motion study and give 2 rules for each category.

Empowerment involves giving employees _________________ to make decisions.

Briefly discuss the advantages and disadvantages of using learning curves.

Which of the following is not a true statement regarding learning curves?

An 80% learning curve describes an improvement rate of 80% each time production doubles.

Which of the following developments has resulted in global diversity issues?

Motivation refers to the willingness of an employee to perform as needed to attain a goal or objective.

Learning curves have limited application for assembly lines with short,repetitive jobs.

Advantages of telecommuting include all of the following except

Determining worker capabilities and responsibilities for a job is known as worker analysis.

Introduction to Operations and Supply Chain Management

Supplement Operational Decision-Making Tools: Decision Analysis

Quality Management

Statistical Process Control

Supplement Operational Decision-Making Tools: Acceptance Sampling

Product Design

Service Design

Processes and Technology

Capacity and Facilities

Supplement Operational Decision-Making Tools: Facility Location Models

Supplement Operational Decision-Making Tools: Work Measurement

Project Management

Supply Chain Management Strategy and Design

Global Supply Chain Procurement and Distribution

Supplement Operational Decision-Making Tools: Transportation and Transshipment Models

Forecasting

Inventory Management

Supplement Operational Decision-Making Tools: Simulation

Sales and Operations Planning

Supplement Operational Decision-Making Tools: Linear Programming

Enterprise Resource Planning

Lean Systems

Scheduling

Filters