Question 1

Companies go global to

Accepted Answer

A) take advantage of favorable costs. 
B) keep abreast of trends and access new technologies. 
C) build reliable sources of supply. 
D) All of these answer choices are correct. 
A) take advantage of favorable costs. 
B) keep abreast of trends and access new technologies. 
C) build reliable sources of supply. 
D) All of these answer choices are correct. D

Question 2

The four primary functional areas of a firm are marketing,finance,operations,and legal.

Accepted Answer

A) True 
 B)False  False

Question 3

The labor productivity of a factory fell by 5% during each of three consecutive quarters.The labor hours didn't show any significant change during this period.A new COO is committed to recover the existing level before the loss of productivity,and her goal is to achieve this by the end of next quarter,even though the labor hours will be 5% less.The COO's goal is to increase the number of units produced by ____%.

Accepted Answer

A) 15.0 
B) 14.3 
C) 10.0 
D) 9.75 
A) 15.0 
B) 14.3 
C) 10.0 
D) 9.75 D

Question 4

Order qualifiers are the characteristics of a product that have to be satisfied just to be considered for purchase by a customer.

Accepted Answer

A) True 
 B)False

Question 5

A(n)____________ strategy involves a series of integrated decisions on processes,facilities,technology,quality,capacity,etc.

Accepted Answer

A) finance 
B) marketing 
C) operations 
D) None of these answer choices is correct. 
A) finance 
B) marketing 
C) operations 
D) None of these answer choices is correct.

Question 6

The major factors impacting globalization of the supply chain include all the following except

Accepted Answer

A) falling trade barriers. 
B) the Internet. 
C) declining union membership. 
D) All these answer choices are correct. 
A) falling trade barriers. 
B) the Internet. 
C) declining union membership. 
D) All these answer choices are correct.

Question 7

A supply chain is a series of activities from supplier to customer that adds value to a product or service.

Accepted Answer

A) True 
 B)False

Question 8

_____________ is how the mission of a firm is accomplished.

Accepted Answer

A) Strategy 
B) Design 
C) An operational decision 
D) None of these answer choices is correct. 
A) Strategy 
B) Design 
C) An operational decision 
D) None of these answer choices is correct.

Question 9

The first of five basic steps in strategy formulation is determining a firm's order winners and order qualifiers.

Accepted Answer

A) True 
 B)False

Question 10

An order qualifier is the characteristic of a product that wins orders in the marketplace.

Accepted Answer

A) True 
 B)False

Question 11

Companies that compete on ______________ recognize the advantages of time-based competition.

Accepted Answer

A) cost 
B) speed 
C) flexibility 
D) quality 
A) cost 
B) speed 
C) flexibility 
D) quality

Question 12

In 2010,the US surpassed China as the world's largest manufacturer.

Accepted Answer

A) True 
 B)False

Question 13

The systematic analysis of work methods is known as operations research.

Accepted Answer

A) True 
 B)False

Question 14

Operations management designs,operates,and improves marketing systems.

Accepted Answer

A) True 
 B)False

Question 15

Firms compete in the marketplace based on cost,speed,quality and flexibility.

Accepted Answer

A) True 
 B)False

Question 16

The adaptation of mass production to emphasize quality and flexibility,rather than efficiency,is known as lean production.

Accepted Answer

A) True 
 B)False

Question 17

Telco Inc. ,a manufacturing firm,is calculating its monthly productivity report.From the following raw data calculate the multifactor productivity. Labor rate $20
Machine rate $15
Units produced 50,000
Labor hours 4,000
Machine hours 2,000
Cost of materials $20,000
Cost of energy $5,000

Accepted Answer

A) 0.370 
B) 0.625 
C) 1.500 
D) 1.667 
A) 0.370 
B) 0.625 
C) 1.500 
D) 1.667

Question 18

Snacknow,a food service firm,is calculating its monthly productivity report.From the following raw data calculate the labor productivity. Labor rate $10
Units produced 10,000
Labor hours 1,000
Cost of materials $2000
Cost of energy $500

Accepted Answer

A) 0.220 
B) 0.476 
C) 0.800 
D) 1.000 
A) 0.220 
B) 0.476 
C) 0.800 
D) 1.000

Question 19

_____________ are the characteristics of a product that qualify it to be considered for purchase by a customer.

Accepted Answer

A) Order winners 
B) Order qualifiers 
C) Core competency 
D) Positioning 
A) Order winners 
B) Order qualifiers 
C) Core competency 
D) Positioning

Question 20

All of the following are responsibilities of operations managers except

Accepted Answer

A) acquiring financial resources 
B) managing inventories 
C) planning production 
D) scheduling production 
A) acquiring financial resources 
B) managing inventories 
C) planning production 
D) scheduling production

Exam 1: Introduction to Operations and Supply Chain Management

Companies go global to

The four primary functional areas of a firm are marketing,finance,operations,and legal.

Order qualifiers are the characteristics of a product that have to be satisfied just to be considered for purchase by a customer.

A(n)____________ strategy involves a series of integrated decisions on processes,facilities,technology,quality,capacity,etc.

The major factors impacting globalization of the supply chain include all the following except

A supply chain is a series of activities from supplier to customer that adds value to a product or service.

_____________ is how the mission of a firm is accomplished.

The first of five basic steps in strategy formulation is determining a firm's order winners and order qualifiers.

An order qualifier is the characteristic of a product that wins orders in the marketplace.

Companies that compete on ______________ recognize the advantages of time-based competition.

In 2010,the US surpassed China as the world's largest manufacturer.

The systematic analysis of work methods is known as operations research.

Operations management designs,operates,and improves marketing systems.

Firms compete in the marketplace based on cost,speed,quality and flexibility.

The adaptation of mass production to emphasize quality and flexibility,rather than efficiency,is known as lean production.

Telco Inc. ,a manufacturing firm,is calculating its monthly productivity report.From the following raw data calculate the multifactor productivity. Labor rate $20 Machine rate $15 Units produced 50,000 Labor hours 4,000 Machine hours 2,000 Cost of materials $20,000 Cost of energy $5,000

Snacknow,a food service firm,is calculating its monthly productivity report.From the following raw data calculate the labor productivity. Labor rate $10 Units produced 10,000 Labor hours 1,000 Cost of materials $2000 Cost of energy $500

_____________ are the characteristics of a product that qualify it to be considered for purchase by a customer.

All of the following are responsibilities of operations managers except

Supplement Operational Decision-Making Tools: Decision Analysis

Quality Management

Statistical Process Control

Supplement Operational Decision-Making Tools: Acceptance Sampling

Product Design

Service Design

Processes and Technology

Capacity and Facilities

Supplement Operational Decision-Making Tools: Facility Location Models

Human Resources

Supplement Operational Decision-Making Tools: Work Measurement

Project Management

Supply Chain Management Strategy and Design

Global Supply Chain Procurement and Distribution

Supplement Operational Decision-Making Tools: Transportation and Transshipment Models

Forecasting

Inventory Management

Supplement Operational Decision-Making Tools: Simulation

Sales and Operations Planning

Supplement Operational Decision-Making Tools: Linear Programming

Enterprise Resource Planning

Lean Systems

Scheduling

Filters