Question 1

The realities of organizational conflict include

Accepted Answer

A)  various types of conflict are inevitable because they are triggered by a wide variety of causes 
B)  too little conflict may be as counterproductive as too much 
C)  there is no single best way of avoiding or resolving conflict 
D)  all of the responses 
E)  none of the responses related to the realities of organizational conflict 
A)  various types of conflict are inevitable because they are triggered by a wide variety of causes 
B)  too little conflict may be as counterproductive as too much 
C)  there is no single best way of avoiding or resolving conflict 
D)  all of the responses 
E)  none of the responses related to the realities of organizational conflict D

Question 2

Conflict carries no emotional baggage.

Accepted Answer

A) True 
 B)False  False

Question 3

Human Relation Theorists recognized that conflict was inevitable however it had to be dealt with swiftly in the workplace.

Accepted Answer

A) True 
 B)False  True

Question 4

Intergroup conflict may occur if the group views outsiders as a threat.

Accepted Answer

A) True 
 B)False

Question 5

A questionable negotiation tactic that only partially discloses the facts is

Accepted Answer

A)  lies 
B)  puffery 
C)  deception 
D)  non-disclosure 
E)  distraction 
A)  lies 
B)  puffery 
C)  deception 
D)  non-disclosure 
E)  distraction

Question 6

When conflict intensity is low outcomes are positive.

Accepted Answer

A) True 
 B)False

Question 7

A questionable negotiation tactic of providing excessive information to the opponent or asking many questions is referred to as

Accepted Answer

A)  maximization 
B)  distraction 
C)  change of mind 
D)  information exploitation 
E)  lies 
A)  maximization 
B)  distraction 
C)  change of mind 
D)  information exploitation 
E)  lies

Question 8

Workplace etiquette training can assist in decreasing office civility.

Accepted Answer

A) True 
 B)False

Question 9

According to Tjosvold's cooperative conflict model,the desired outcomes are

Accepted Answer

A)  agreement 
B)  stronger relationships 
C)  learning 
D)  learning,stronger relationships,and agreement 
E)  none of the responses are correct 
A)  agreement 
B)  stronger relationships 
C)  learning 
D)  learning,stronger relationships,and agreement 
E)  none of the responses are correct

Question 10

In a(n)__________,members of the in-group views themselves as a collection of unique individuals,while they stereotype members of other groups as being "all alike."

Accepted Answer

A)  intrapersonal 
B)  cross-cultural conflict 
C)  stationary conflict 
D)  personality conflict 
E)  intergroup conflict 
A)  intrapersonal 
B)  cross-cultural conflict 
C)  stationary conflict 
D)  personality conflict 
E)  intergroup conflict

Question 11

The five conflict-handling styles include integrating,obliging,dominating,avoiding,and compromising.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following are actions for minimizing intergroup conflicts?

Accepted Answer

A)  avoid or neutralize negative gossip 
B)  work to eliminate specific negative interactions between groups 
C)  encourage personal friendships and good working conditions 
D)  conduct team building 
E)  all responses are correct 
A)  avoid or neutralize negative gossip 
B)  work to eliminate specific negative interactions between groups 
C)  encourage personal friendships and good working conditions 
D)  conduct team building 
E)  all responses are correct

Question 13

The types of negotiation include

Accepted Answer

A)  distributive and conflict 
B)  conflict and arbitration 
C)  arbitration and intergrative 
D)  distributive and integrative 
E)  distributive and arbitration 
A)  distributive and conflict 
B)  conflict and arbitration 
C)  arbitration and intergrative 
D)  distributive and integrative 
E)  distributive and arbitration

Question 14

Interpersonal opposition based on personal dislike or disagreement refers to _________.

Accepted Answer

A)  perceptual conflict 
B)  cohesive conflict 
C)  facilitating conflict 
D)  personality conflict 
E)  incivility conflict 
A)  perceptual conflict 
B)  cohesive conflict 
C)  facilitating conflict 
D)  personality conflict 
E)  incivility conflict

Question 15

The technique of conflict avoidance is useful in high stakes negotiation.

Accepted Answer

A) True 
 B)False

Question 16

If a department experiences too little conflict,apathy may occur.

Accepted Answer

A) True 
 B)False

Question 17

A process in which one party perceives that its interests are being opposed or negatively affected by another party is called

Accepted Answer

A)  opposition 
B)  conflict 
C)  incivility 
D)  workplace inequity 
E)  cognitive dissonance 
A)  opposition 
B)  conflict 
C)  incivility 
D)  workplace inequity 
E)  cognitive dissonance

Question 18

One single personality conflict cannot contaminate an entire inter-group experience.

Accepted Answer

A) True 
 B)False

Question 19

During conflicts,disagreement expressed in a demeaning manner produces more negative effects than the same sort of disagreement expressed in a reasonable manner.

Accepted Answer

A) True 
 B)False

Question 20

The level of perceived intergroup conflict tends to increase when there are _______ interactions between groups (or between members of those groups).

Accepted Answer

A)  negative 
B)  positive 
C)  social 
D)  personal 
E)  negotiated 
A)  negative 
B)  positive 
C)  social 
D)  personal 
E)  negotiated

The realities of organizational conflict include

Conflict carries no emotional baggage.

Human Relation Theorists recognized that conflict was inevitable however it had to be dealt with swiftly in the workplace.

Intergroup conflict may occur if the group views outsiders as a threat.

A questionable negotiation tactic that only partially discloses the facts is

When conflict intensity is low outcomes are positive.

A questionable negotiation tactic of providing excessive information to the opponent or asking many questions is referred to as

Workplace etiquette training can assist in decreasing office civility.

According to Tjosvold's cooperative conflict model,the desired outcomes are

In a(n)__________,members of the in-group views themselves as a collection of unique individuals,while they stereotype members of other groups as being "all alike."

The five conflict-handling styles include integrating,obliging,dominating,avoiding,and compromising.

Which of the following are actions for minimizing intergroup conflicts?

The types of negotiation include

Interpersonal opposition based on personal dislike or disagreement refers to _________.

The technique of conflict avoidance is useful in high stakes negotiation.

If a department experiences too little conflict,apathy may occur.

A process in which one party perceives that its interests are being opposed or negatively affected by another party is called

One single personality conflict cannot contaminate an entire inter-group experience.

During conflicts,disagreement expressed in a demeaning manner produces more negative effects than the same sort of disagreement expressed in a reasonable manner.

The level of perceived intergroup conflict tends to increase when there are _______ interactions between groups (or between members of those groups).

Needed: People-Centered Managers and Workplaces

Organizational Culture,socialization,and Mentoring

Developing Global Managers

Understanding Social Perception and Managing Diversity

Appreciating Individual Differences: Intelligence, ability, personality, core Self-Evaluations, attitudes, and Emotions

Motivation I: Needs, job Design, and Satisfaction

Motivation

Effective Groups and Teamwork

Making Decisions

Managing Conflict and Negotiating

Communicating in the Digital Age

Influence, power, and Politics: an Organizational Survival Kit

Leadership

Filters

Exam 8: Improving Performance With Feedback, rewards, and Positive Reinforcement

The realities of organizational conflict include

Conflict carries no emotional baggage.

Human Relation Theorists recognized that conflict was inevitable however it had to be dealt with swiftly in the workplace.

Intergroup conflict may occur if the group views outsiders as a threat.

A questionable negotiation tactic that only partially discloses the facts is

When conflict intensity is low outcomes are positive.

A questionable negotiation tactic of providing excessive information to the opponent or asking many questions is referred to as

Workplace etiquette training can assist in decreasing office civility.

According to Tjosvold's cooperative conflict model,the desired outcomes are

In a(n)__________,members of the in-group views themselves as a collection of unique individuals,while they stereotype members of other groups as being "all alike."

The five conflict-handling styles include integrating,obliging,dominating,avoiding,and compromising.

Which of the following are actions for minimizing intergroup conflicts?

The types of negotiation include

Interpersonal opposition based on personal dislike or disagreement refers to _________.

The technique of conflict avoidance is useful in high stakes negotiation.

If a department experiences too little conflict,apathy may occur.

A process in which one party perceives that its interests are being opposed or negatively affected by another party is called

One single personality conflict cannot contaminate an entire inter-group experience.

During conflicts,disagreement expressed in a demeaning manner produces more negative effects than the same sort of disagreement expressed in a reasonable manner.

The level of perceived intergroup conflict tends to increase when there are _______ interactions between groups (or between members of those groups).

Needed: People-Centered Managers and Workplaces

Organizational Culture,socialization,and Mentoring

Developing Global Managers

Understanding Social Perception and Managing Diversity

Appreciating Individual Differences: Intelligence, ability, personality, core Self-Evaluations, attitudes, and Emotions

Motivation I: Needs, job Design, and Satisfaction

Motivation

Effective Groups and Teamwork

Making Decisions

Managing Conflict and Negotiating

Communicating in the Digital Age

Influence, power, and Politics: an Organizational Survival Kit

Leadership

Filters