Exam 13: Managing Conflict and Negotiating Effectively

When Jason disagrees with his coworkers about how to handle a problem, he presents his ideas and also actively seeks out their opinions so they can come to a mutually beneficial solution. Jason relies on the _____ style to solve the problem.

During negotiations with their foreign office, Henri was aware of the cultural differences that might affect the decision and tried to be open to new perspectives presented by the affiliate. Which component of emotional intelligence is Henri displaying?

As the financial officer, Brett is expected to submit monthly auditing reports to the board of directors. This task is an example of a

The union leaders told the corporate executives that if the new contract wasn't in place by Monday, the laborers would be forced to strike. The union is using a(n) _____ negotiations strategy.

Kellen is frustrated because the union won't listen to the reasons the company can't increase pay and Miranda is frustrated because the company won't listen to the reasons the union workers deserve a pay increase. It is suggested that a third party try to solve the dispute through

_____ conflict occurs when different messages and pressures from a single member of the role set are incompatible.

The process in which two or more interdependent individuals, who believe they both have common and conflicting goals, state and discuss ideas for possible agreement is called

Explain four sources of intergroup conflict. Provide an example of each.

Principled negotiations refer to the prescribed ways in which the parties should negotiate to resolve a dispute.

Identify the collaborating style of conflict management and describe the characteristics of a person using this style.

Which style of conflict-handling is NOT used during the process of negotiation?

Marissa told the human resource director that she was willing to take a reduced pay increase if she was granted an additional week of paid vacation. What conflict-handling style is Marissa using?

The _____ style of conflict management refers to behaviors at an intermediate level of cooperation and assertiveness.

In Change Competency: Relationships between two parties in a negotiation, such as those between GM and the UAW, are often long term and interdependent.

In Learning from Experience: Cathy McBroom considered the assault she endured by federal judge Samuel Kent a