Exam 18: Managing Change

A price adjustment in gasoline by an oil company in response to an excise tax increase is a(n) change.

Match the following: -Leadership training and development

All of the following are targets of diagnosis in organization development except:

When external assistance is provided to executives concerning their interpersonal skills, conflict resolution styles, decision approaches, and leadership styles, is being used.

Researchers tend to agree that rapid change is more likely to succeed since it creates momentum than other approaches to the pace of change.

Match the following: -Survey feedback

The final step in Lewin's change model is:

What is organization development and what areas of an organization may require change and development if performance has significantly suffered?

What are the differences and similarities between process consultation and leadership training and development?

The introduction of U.S. business practices after an acquisition where employees feel they are being forced to substitute corporate values for personal or national values is referred to as:

Match the following: -State of equilibrium

Organization development:

In Lewin's force field analysis technique, the maintenance of status quo can be viewed as a(n):

Change leaders within organizations tend to be all of the following except:

Resistance to change may be a form of feedback.

is a widely used intervention method whereby employee attitudes are solicited using a questionnaire.

Which of the following key strategies for managing resistance to change does the phrase "that which we create, we support" reflect?

Current trends point toward an increasingly diverse workforce in terms of age, gender, and culture.

Psychological contracting can be modified, improved, and clarified through:

The traditional view of resistance to change was to treat it as something to be overcome.