Question 1

What are the key features of a learning organization?

Accepted Answer

The answer of What are the key features of a...

Question 2

What is a measure of customer satisfaction that indicates the success of the staffing efforts of an HR department?

Accepted Answer

A)  treatment of applicants 
B)  average years of experience or education of hires per job family 
C)  average days taken to fill open requisitions 
D)  the ratio of acceptances to offers made 
E)  the ratio of minority or women applicants as a representation of the local labor market

Question 3

Fred works at a publishing house. He is fond of his work and is a passionate team member. His colleagues show concern for him and his work, and he experiences a positive feeling about his work. In the context of job satisfaction, the feeling experienced by Fred is known as

Accepted Answer

A)  job altruism. 
B)  occupational intimacy. 
C)  work loyalty. 
D)  task obedience. 
E)  job compliance.

Question 4

The HR department at TRP Consulting uses a human resource information system (HRIS). The employees of the department can view and track their individual progress as well as the progress that the department has made using HRIS. The component of the HRIS that enables this is called an

Accepted Answer

A)  HR banner. 
B)  HR bulletin board. 
C)  HR showcase. 
D)  HR dashboard. 
E)  HR scroll.

Question 5

________ are computer systems that incorporate the decision rules used by people who are considered to have proficiency in a certain area.

Accepted Answer

A)  Decision support systems 
B)  Expert systems 
C)  E-HRM systems 
D)  Transaction-processing systems 
E)  Clouds

Question 6

At Healthy Beauty Solutions, Carly created an award-winning line of lip balm, lip gloss, and lipstick after many hours of research and discussions with experts. Now, with her manager's encouragement, she frequently conducts workshops for other employees about lip color and other beauty products. In this scenario, which feature of Healthy Beauty Solutions is exemplified?

Accepted Answer

A)  flexible environment 
B)  critical thinking 
C)  learning culture 
D)  job rotation 
E)  functional organization

Question 7

Training dollars per employee is a business indicator of the success of an HR department's introduction and orientation programs.

Accepted Answer

A) True 
 B)False

Question 8

For a business conducting an HRM audit, what is an important customer satisfaction measure in assessing the success of training programs conducted by HR?

Accepted Answer

A)  the percentage of employees participating in training programs per job family 
B)  the percentage of employees receiving tuition refunds 
C)  per capita (average) merit increases 
D)  training dollars per employee 
E)  the quality of introduction or orientation programs

Question 9

Delany, the learning and development manager at StudyHelpers Inc., believes that in addition to providing superior benefits to employees, it is important to create an environment in which employees are able to develop. She suggests a new program that encourages employees take time out of their workday to research relevant topics and share knowledge with their colleagues. Which statement best supports the value of this program to StudyHelpers?

Accepted Answer

A)  Any increase in learning activities in an organization increases workload and decreases the time available to handle the workload. 
B)  Conversing with co-workers should occur during employees' free time, not as part of their daily work activities. 
C)  The time that employees spend in research may interfere with projects that must be accomplished under tight deadlines. 
D)  Shared knowledge can lead to new innovations for StudyHelpers, as well as the development of internal talent. 
E)  Employees will use the knowledge they've acquired to assert their intellectual superiority over management.

Question 10

People experience ________ when they love their work, when they and their co-workers care about one another, and when they find their work meaningful.

Accepted Answer

A)  burnout 
B)  cognitive job satisfaction 
C)  occupational intimacy 
D)  diminished personal accomplishment 
E)  emotional dissonance

Question 11

Christine, a human resource manager, is developing a plan for ensuring the company has enough engineers. She has already gathered forecasts for the number of mechanical engineering graduates from nearby colleges. Now she wants to test various salaries and determine the corresponding percentages of graduates who would accept a job offer with her company. This will allow the HR manager to advise the best salary range to offer, given the supply of labor. Which information system is intended for this kind of analysis?

Accepted Answer

A)  a decision support system 
B)  an expert system 
C)  an HR dashboard 
D)  a transaction-processing system 
E)  a transitional matrix

Question 12

Century Clothes is a retailer with outlets in more than 30 cities in the United States. After a recent expansion of an additional 25 outlets, Century Clothes looked to expand its IT infrastructure to make it easier for workers to apply for jobs and for employees to submit their time sheets. The IT department decided against increasing the capacity of the company's servers. Instead, the team used a third-party hosting service for running these applications. The employees at the megastores are allowed access to this information through a web interface. In this scenario, Century Clothes is employing

Accepted Answer

A)  expert systems. 
B)  relational database management. 
C)  cloud computing. 
D)  an HR dashboard. 
E)  decision support systems.

Question 13

New technology usually involves ________, which is using equipment and information processing to perform activities that had been performed by people.

Accepted Answer

A)  downsizing 
B)  outsourcing 
C)  offshoring 
D)  automation 
E)  diversification

Question 14

What is a key element of high-performance work systems?

Accepted Answer

A)  the organization 
B)  a rigid hierarchy 
C)  measurable skill sets 
D)  the right people 
E)  exact synchronization between divisions

Question 15

A written code of ethics is usually ineffective if it is developed with input from employees about situations they encounter.

Accepted Answer

A) True 
 B)False

Question 16

Marytime Inc., an apparel manufacturer, employed a large-scale recruitment drive to hire some of the country's best fashion designers. The company's HR team was responsible for measuring the success of this recruitment drive to quantify its returns. In this scenario, the HR team can use a process referred to as

Accepted Answer

A)  HR report. 
B)  HR audit. 
C)  HR analytics. 
D)  HR statistics. 
E)  HR scoping.

Question 17

Which of the following refers to the computations and calculations involved in reviewing and documenting HRM decisions and practices?

Accepted Answer

A)  e-HRM 
B)  transaction processing 
C)  automation 
D)  expert systems 
E)  decision support systems

Question 18

The most popular way to empower employees is to design work so that it can be performed easily by each individual.

Accepted Answer

A) True 
 B)False

Question 19

In the context of an HRM audit, average unemployment compensation payment primarily serves as a vital business indicator for activities related to

Accepted Answer

A)  staffing. 
B)  training. 
C)  employee appraisals. 
D)  benefits. 
E)  recruitment.

Question 20

TTI Inc., a software company, is currently looking for new candidates to fill vacant positions. It is looking for prospective candidates who are enthusiastic about their work and willing to share their knowledge on various topics related to their field. The HR department is responsible for finding the right type of candidate to fit the open roles in the organization. In this scenario, the HR department contributes to high performance through

Accepted Answer

A)  job design. 
B)  training. 
C)  performance management. 
D)  recruitment and selection. 
E)  job search.

Exam 9: Creating and Maintaining High-Performance Organizations

What are the key features of a learning organization?

What is a measure of customer satisfaction that indicates the success of the staffing efforts of an HR department?

Fred works at a publishing house. He is fond of his work and is a passionate team member. His colleagues show concern for him and his work, and he experiences a positive feeling about his work. In the context of job satisfaction, the feeling experienced by Fred is known as

The HR department at TRP Consulting uses a human resource information system (HRIS) . The employees of the department can view and track their individual progress as well as the progress that the department has made using HRIS. The component of the HRIS that enables this is called an

________ are computer systems that incorporate the decision rules used by people who are considered to have proficiency in a certain area.

Training dollars per employee is a business indicator of the success of an HR department's introduction and orientation programs.

For a business conducting an HRM audit, what is an important customer satisfaction measure in assessing the success of training programs conducted by HR?

People experience ________ when they love their work, when they and their co-workers care about one another, and when they find their work meaningful.

New technology usually involves ________, which is using equipment and information processing to perform activities that had been performed by people.

What is a key element of high-performance work systems?

A written code of ethics is usually ineffective if it is developed with input from employees about situations they encounter.

Which of the following refers to the computations and calculations involved in reviewing and documenting HRM decisions and practices?

The most popular way to empower employees is to design work so that it can be performed easily by each individual.

In the context of an HRM audit, average unemployment compensation payment primarily serves as a vital business indicator for activities related to