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  2. Topic
    Business
  3. Study Set
    Market Based Management
  4. Exam
    Exam 1: Customer Focus, customer Performance, and Profit Impact
  5. Question
    Which of the Following Is an Example of a Company's
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Which of the Following Is an Example of a Company's

Question 24

Question 24

Multiple Choice

Which of the following is an example of a company's external metrics?


A) return on sales
B) employee turnovers
C) manufacturing defects
D) late deliveries
E) retaining customers

Correct Answer:

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