Question 1

Organizational citizenship behaviors are behaviors associated with _____.

Accepted Answer

A)  career planning 
B)  job embeddedness 
C)  career counseling 
D)  contextual performance

Question 2

The performance-appraisal process at Lorenzo Inc. requires managers to evaluate organizational citizenship behaviors, such as helping coworkers get their work done, integrating new employees into the team, and rewarding the employees accordingly. In the given scenario, the managers are:

Accepted Answer

A)  rating contextual performance. 
B)  using a management-by-objectives system for appraising performance. 
C)  rating task behaviors. 
D)  using a goal-based system for appraising performance.

Question 3

Individuals are more likely to retire when:

Accepted Answer

A)  they reach the establishment stage of their careers. 
B)  they face gender and racial discrimination at work. 
C)  their work is part-time. 
D)  their spouses have retired.

Question 4

Which of the following is a disadvantage of ranking methods for performance appraisals?

Accepted Answer

A)  They provide no information about the difference between the persons ranked first and second. 
B)  They are complex and difficult to implement. 
C)  They do not result in a normal distribution of performance ratings. 
D)  They require raters to keep a log to record critical incidents that reflect good and bad performance on the part of individual employees.

Question 5

Which of the following is one of the ultimate goals of career management?

Accepted Answer

A)  Having employees enjoy productive and satisfying work careers 
B)  Preventing employees from reaching the disengagement stage of their careers 
C)  Preventing the use of ranking techniques for performance appraisal 
D)  Creating special career-counseling programs for certain categories of employees

Question 6

An individual's supervisor is the least likely person to rate the individual in his or her performance appraisal.

Accepted Answer

A) True 
 B)False

Question 7

A critical incident is an example of particularly good or bad employee performance.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following statements is true of rating performance based on outcomes?

Accepted Answer

A)  This method emphasizes the subjective measures of performance. 
B)  It focuses on highlighting only the positive aspects of employee performance. 
C)  It is based on the assumption that similar traits underlie effective performance for all jobs. 
D)  Feedback is relatively straightforward and easy to interpret.

Question 9

Which of the following is a difference between a halo error and a horns error?

Accepted Answer

A)  A halo error is the opposite of a distributional error, whereas a horns error is the opposite of a contrast error. 
B)  A halo error occurs when all aspects of an employee's performance are rated positively, whereas a horns error occurs when all aspects of an employee's performance are downgraded. 
C)  A halo error is a performance selection error, whereas a horns error is a performance rating error. 
D)  A halo error occurs when people are compared against one another instead of against an objective standard, whereas a horns error occurs when a rater tends to use only one part of a rating scale.

Question 10

Which of the following rating errors occurs when a manager assigns relatively high performance ratings to all employees?

Accepted Answer

A)  A severity error 
B)  A leniency error 
C)  A horns error 
D)  A halo error

Question 11

Mathew is always late to office. Mathew's manager does not like Mathew's tardiness. Therefore, during a performance review, Mathew's manager gives him low ratings even though his work was impeccable during the performance-review period. In this scenario, Matthew's manager is making a _____.

Accepted Answer

A)  severity error 
B)  halo error 
C)  horns error 
D)  central tendency error

Question 12

Which of the following is a step in career planning where an organization integrates its performance-management system with its career-management system?

Accepted Answer

A)  Individual assessment 
B)  Career counseling 
C)  Organizational specification of career paths 
D)  Communication

Question 13

A 360-degree appraisal uses performance information collected from people on two sides of a manager, above and below.

Accepted Answer

A) True 
 B)False

Question 14

In the context of the traditional model of career stages, individuals are likely to view work as less important and find other sources for fulfilling their personal needs and goals in the _____.

Accepted Answer

A)  maintenance stage 
B)  disengagement stage 
C)  establishment stage 
D)  exploration stage

Question 15

In the context of rating errors, a contrast error occurs when a manager assigns relatively high or lenient ratings to all employees.

Accepted Answer

A) True 
 B)False

Question 16

Briefly explain the factors that affect an employee's decision to retire.

Accepted Answer

The answer of Briefly explain the factors that affect an...

Question 17

Which of the following is the first step in effective career planning?

Accepted Answer

A)  Communication 
B)  Individual assessment 
C)  Career counseling 
D)  Performance management

Question 18

Leroy, a senior manager, has been preoccupied with relocating the marketing division of Clifford Inc. to its new office. As a result, he is unable to monitor the work of his subordinates during this period. Therefore, he decides to give high ratings to all his subordinates in their performance appraisals, irrespective of their actual performance. In the given scenario, Leroy is most likely to commit a _____.

Accepted Answer

A)  severity error 
B)  leniency error 
C)  horns error 
D)  halo error

Question 19

The establishment stage is the first stage of a typical career.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is a traditional career stage that involves identifying interests and opportunities?

Accepted Answer

A)  Exploration 
B)  Establishment 
C)  Maintenance 
D)  Disengagement

Exam 10: Performance Appraisal and Career Management

Organizational citizenship behaviors are behaviors associated with _____.

The performance-appraisal process at Lorenzo Inc. requires managers to evaluate organizational citizenship behaviors, such as helping coworkers get their work done, integrating new employees into the team, and rewarding the employees accordingly. In the given scenario, the managers are:

Individuals are more likely to retire when:

Which of the following is a disadvantage of ranking methods for performance appraisals?

Which of the following is one of the ultimate goals of career management?

An individual's supervisor is the least likely person to rate the individual in his or her performance appraisal.

A critical incident is an example of particularly good or bad employee performance.

Which of the following statements is true of rating performance based on outcomes?

Which of the following is a difference between a halo error and a horns error?

Which of the following rating errors occurs when a manager assigns relatively high performance ratings to all employees?

Mathew is always late to office. Mathew's manager does not like Mathew's tardiness. Therefore, during a performance review, Mathew's manager gives him low ratings even though his work was impeccable during the performance-review period. In this scenario, Matthew's manager is making a _____.

Which of the following is a step in career planning where an organization integrates its performance-management system with its career-management system?

A 360-degree appraisal uses performance information collected from people on two sides of a manager, above and below.

In the context of the traditional model of career stages, individuals are likely to view work as less important and find other sources for fulfilling their personal needs and goals in the _____.

In the context of rating errors, a contrast error occurs when a manager assigns relatively high or lenient ratings to all employees.

Briefly explain the factors that affect an employee's decision to retire.

Which of the following is the first step in effective career planning?

The establishment stage is the first stage of a typical career.

Which of the following is a traditional career stage that involves identifying interests and opportunities?