Question 1

Shaniqua's boss asked her if she would have the weekly financial report completed by the usual deadline of 4:00 pm on Friday afternoon.Shaniqua replied that she definitely would have that report completed on time.This is an example of which type of communication?

Accepted Answer

A)  indirect
B)  direct
C)  circumventive
D)  circular B

Question 2

Dainton and Zelley suggest that the biggest piece of advice culled from all the theories discussed in their book would be that competent communicators are those who take which kind of orientation to communication?

Accepted Answer

A)  sender
B)  linear
C)  receiver
D)  extraction C

Question 3

Erin has developed very strong beliefs and values in her life,but does not always share information about herself with others.Which theory applies to Erin's keeping much of her personal information to herself?

Accepted Answer

A)  communication privacy management theory
B)  uncertainty reduction theory
C)  servant leadership theory
D)  linear communication theory A

Question 4

Lucy recently took on a new job at a very large company with several levels of supervision above her pay grade in the hierarchy.She seems to be constantly meeting new people whom she perceives to have some control over her success in the organization.This perception tends to cause Lucy a great deal of stress.Explain why it is more likely that Lucy will reciprocate than to compensate in interactions with these people.

Accepted Answer

The answer of Lucy recently took on a new job...

Question 5

Explain what MDLs are and what they do for communicators.

Accepted Answer

The answer of Explain what MDLs are and what they...

Question 6

Media richness theory suggests richer media forms are required when the message is ambiguous.

Accepted Answer

A) True 
 B)False

Question 7

Being direct is likely to be an effective choice because there is less room for misunderstanding.This type of direct communication is known as which of the following?

Accepted Answer

A)  native
B)  bald on record
C)  obtrusive
D)  assonant

Question 8

Systems theory makes the general point that patterns of communication can be ______ or ______.

Accepted Answer

A)  indirect;direct
B)  in violation;complementary
C)  symmetrical;bald on record
D)  symmetrical;complementary

Question 9

Uncertainty reduction theory predicts people are more likely to reciprocate during times of greater certainty.

Accepted Answer

A) True 
 B)False

Question 10

Dainton and Zelley present the notion that both politeness theory and communication accommodation theory suggest people are more likely to adjust their behavior if they have less power than their interactional partner.Explain and discuss why this is the case.

Accepted Answer

The answer of Dainton and Zelley present the notion that...

Question 11

Communication accommodation theory suggests that ______ can be a means of asserting power.

Accepted Answer

A)  converging
B)  reverting
C)  diverging
D)  inverting

Question 12

Bakari is preparing his research study to determine how people evaluate their interactions with others.Which of the following pairs of theories would he find to be the MOST helpful to include as bases for his research?

Accepted Answer

A)  expectancy violations theory and social exchange theory
B)  face-negotiation theory and social comparison theory
C)  uses and gratifications theory and expectancy violations theory
D)  uncertainty reduction theory and uses and gratifications theory

Question 13

What is the theory stating that context influences expectations for how interactions will occur?

Accepted Answer

A)  social comparison theory
B)  expectancy violations theory
C)  accommodation theory
D)  social exchange theory

Question 14

Being open to constructive criticism has no place in the development of communication competence.

Accepted Answer

A) True 
 B)False

Question 15

Organizational identification and control theory suggests cohesion can function as a means of controlling employees.

Accepted Answer

A) True 
 B)False

Question 16

Members of different cultures hold different values and beliefs that influence how people should communicate with members of that culture.

Accepted Answer

A) True 
 B)False

Question 17

Brad is experiencing difficulty in reconciling that he has less power that his boss,Stephanie.It seems as though he is always adjusting his behavior when he is in a conversation with her.Which theory might BEST explain Brad's changes when he is talking with Stephanie?

Accepted Answer

A)  politeness theory
B)  communication accommodation theory
C)  uses and gratifications theory
D)  expectancy violations theory

Question 18

Communication is communication,regardless of any diversity between or among communicators.

Accepted Answer

A) True 
 B)False

Question 19

According to Spitzberg and Cupach,competent communication means being both ______ and ______.

Accepted Answer

A)  stern;compassionate
B)  monotone;lyrical
C)  effective;appropriate
D)  depth;breadth

Question 20

Which of the following suggests your expectations determine how you evaluate your interactions with others?

Accepted Answer

A)  in-and-out group theory
B)  expectancy violations theory
C)  social exchange theory
D)  expectancy violations theory and social exchange theory

Exam 12: What Should a Communicator Do

Shaniqua's boss asked her if she would have the weekly financial report completed by the usual deadline of 4:00 pm on Friday afternoon.Shaniqua replied that she definitely would have that report completed on time.This is an example of which type of communication?

Dainton and Zelley suggest that the biggest piece of advice culled from all the theories discussed in their book would be that competent communicators are those who take which kind of orientation to communication?

Erin has developed very strong beliefs and values in her life,but does not always share information about herself with others.Which theory applies to Erin's keeping much of her personal information to herself?

Explain what MDLs are and what they do for communicators.

Media richness theory suggests richer media forms are required when the message is ambiguous.

Being direct is likely to be an effective choice because there is less room for misunderstanding.This type of direct communication is known as which of the following?

Systems theory makes the general point that patterns of communication can be or .

Uncertainty reduction theory predicts people are more likely to reciprocate during times of greater certainty.

Dainton and Zelley present the notion that both politeness theory and communication accommodation theory suggest people are more likely to adjust their behavior if they have less power than their interactional partner.Explain and discuss why this is the case.

Communication accommodation theory suggests that ______ can be a means of asserting power.

Bakari is preparing his research study to determine how people evaluate their interactions with others.Which of the following pairs of theories would he find to be the MOST helpful to include as bases for his research?

What is the theory stating that context influences expectations for how interactions will occur?

Being open to constructive criticism has no place in the development of communication competence.

Organizational identification and control theory suggests cohesion can function as a means of controlling employees.

Members of different cultures hold different values and beliefs that influence how people should communicate with members of that culture.

Brad is experiencing difficulty in reconciling that he has less power that his boss,Stephanie.It seems as though he is always adjusting his behavior when he is in a conversation with her.Which theory might BEST explain Brad's changes when he is talking with Stephanie?

Communication is communication,regardless of any diversity between or among communicators.

According to Spitzberg and Cupach,competent communication means being both and .

Which of the following suggests your expectations determine how you evaluate your interactions with others?