Question 1

Discuss the most important ways in which performance appraisal and feedback contribute to the effective management of human resources within an organization. Give one example for performance appraisal and another for performance feedback.

Accepted Answer

The answer of Discuss the most important ways in which...

Question 2

A summary of the knowledge, skills, and abilities that are needed to perform a specific job is known as a job

Accepted Answer

A) design. 
B) hypothesis. 
C) description. 
D) specification.

Question 3

Strategic human resource management has the objective of developing the four building blocks of competitive advantage: efficiency, quality, responsiveness to customers, and

Accepted Answer

A) effectiveness. 
B) creativity. 
C) innovation. 
D) value.

Question 4

Negotiations between labor unions and managers to resolve conflicts and disputes about important issues, such as working hours, wages, working conditions, and job security, are known as

Accepted Answer

A) the strategy decision-making process. 
B) collective bargaining. 
C) affirmative action. 
D) the union organizing campaign.

Question 5

A software firm has an opening for a software programmer. Jason, the HR manager, is making a list of all the tasks, duties, and responsibilities that make up a software programmer's job. He then lists the knowledge, skills, and abilities that a candidate should possess in order for him or her to perform the job. By doing this, Jason is developing a job

Accepted Answer

A) analysis. 
B) validation. 
C) utilization. 
D) design.

Question 6

Many employees at a company are complaining about the benefits that receive. However, there is little consensus about how to improve this situation. To address this problem, the human resources manager would most likely decide to

Accepted Answer

A) readjust the pay structure. 
B) increase the bonuses given to employees. 
C) implement a plan that uses a cafeteria-style structure. 
D) provide more generous pension plans.

Question 7

An appraisal that focuses on relatively enduring human characteristics but that is difficult for employees to use to improve their performance is called a ________ appraisal.

Accepted Answer

A) result 
B) trait 
C) behavior 
D) formal

Question 8

A sales manager for a Ford Motor Co. dealer evaluates each one of his sales staff monthly on the basis of the number of new cars sold during the past month. This is a(n)________ type of appraisal.

Accepted Answer

A) trait 
B) behavior 
C) personality 
D) objective

Question 9

The set of activities in which managers generate a pool of qualified candidates for open positions is known as

Accepted Answer

A) selection. 
B) outsourcing. 
C) induction. 
D) recruitment.

Question 10

When a manager appraises the performance of an employee by the actual outcomes of the employee's work behaviors, it is called a ________ appraisal.

Accepted Answer

A) selective 
B) 360-degree 
C) trait 
D) results

Question 11

When interviewers present a job applicant with a scenario that is likely to occur on the job and ask the applicant how he or she would respond, this type of question is known as a(n)________ interview question.

Accepted Answer

A) unstructured 
B) ad hoc 
C) situational 
D) personality

Question 12

A manager changes jobs within an organization and moves to another job at the same level without any major changes in authority or responsibility. This is known as

Accepted Answer

A) internal development. 
B) a lateral move. 
C) external development. 
D) a vertical move.

Question 13

The goal of EEO is to ensure that all citizens have an equal opportunity to obtain employment regardless of their gender, race, country of origin, religion, age, or disabilities.

Accepted Answer

A) True 
 B)False

Question 14

The process by which managers determine the relative qualifications of job applicants for an open position is known as

Accepted Answer

A) validation. 
B) selection. 
C) recruitment. 
D) appraisal.

Question 15

The process by which a manager shares performance information with a subordinate and develops a plan for the future development of that subordinate is known as

Accepted Answer

A) training. 
B) selection. 
C) feedback. 
D) assessment.

Question 16

The component of an HRM system that focuses on attempting to attract and hire employees who have the abilities and experiences that will help the organization achieve its goals is known as

Accepted Answer

A) job searching. 
B) development. 
C) recruitment and selection. 
D) advertising.

Question 17

An organization reimburses managers for graduate school tuition whenever they receive a grade of A or B in management-related courses. This component of the HRM process is

Accepted Answer

A) on-the-job training. 
B) development. 
C) orientation. 
D) role-playing.

Question 18

While providing effective performance feedback to an employee, which of the following is an effective approach for a manager?

Accepted Answer

A) providing performance feedback only formally and not informally 
B) approaching performance appraisal as an exercise in problem solving and solution finding 
C) avoiding being specific on an employee's behaviors that are correctable. 
D) avoiding focusing on outcomes of a worker that are within the worker's ability to improve

Question 19

The purpose of training activities within organizations is to teach current employees new skills so they can be better prepared to take on new responsibilities within the organization.

Accepted Answer