Multiple Choice
In the framework for service design, 'increased perception of control' is provided by which service redesign concept?
A) Bundled the service
B) Direct service
C) Self-service
D) Pre-service
E) Physical service
Correct Answer:
Verified
Correct Answer:
Verified
Q8: In the development process of a service
Q9: _ concept defines the essential nature of
Q10: Most _ services represent _ to _
Q11: Bills for services should NOT be:<br>A)timely<br>B)accurate<br>C)illegible<br>D)complete<br>E)itemised
Q12: Creating a formal relationship with customers is
Q14: Professional consultation in, for example, a trip
Q15: The four groups of facilitating services are:<br>A)information,
Q16: Companies do not need to perform well
Q17: Supplementary services hold strategic value for a
Q18: Which of the following is most aptly