Multiple Choice
Creating a formal relationship with customers is important for some service providers.Which of the following is least likely to require this form of relationship?
A) Banks
B) Insurance companies
C) Medical benefits funds
D) All of the above
E) None of the above
Correct Answer:
Verified
Correct Answer:
Verified
Q7: When developing service products, core and supplementary
Q8: In the development process of a service
Q9: _ concept defines the essential nature of
Q10: Most _ services represent _ to _
Q11: Bills for services should NOT be:<br>A)timely<br>B)accurate<br>C)illegible<br>D)complete<br>E)itemised
Q13: In the framework for service design, 'increased
Q14: Professional consultation in, for example, a trip
Q15: The four groups of facilitating services are:<br>A)information,
Q16: Companies do not need to perform well
Q17: Supplementary services hold strategic value for a