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    Culinary, Hospitality, Travel & Tourism
  3. Study Set
    Managing Hospitality
  4. Exam
    Exam 13: Fixing Service Failures
  5. Question
    Employees Should Be Encouraged and Even Rewarded for Soliciting and Reporting
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Employees Should Be Encouraged and Even Rewarded for Soliciting and Reporting

Question 41

Question 41

True/False

Employees should be encouraged and even rewarded for soliciting and reporting service failures even if they are their own failure.

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