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    Managing Hospitality
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    Exam 13: Fixing Service Failures
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    The Company's Worst-Case Scenario Is Called A/an
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The Company's Worst-Case Scenario Is Called A/an

Question 43

Question 43

Multiple Choice

The company's worst-case scenario is called a/an


A) avenger
B) evangelist
C) complainer
D) fighter

Correct Answer:

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