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    Culinary, Hospitality, Travel & Tourism
  3. Study Set
    Managing Hospitality
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    Exam 13: Fixing Service Failures
  5. Question
    When Guests Make Mistakes Themselves Like Trip Over Their Own
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When Guests Make Mistakes Themselves Like Trip Over Their Own

Question 42

Question 42

True/False

When guests make mistakes themselves like trip over their own feet and fall, it is best to make light of the incident and have a good laugh with them to diffuse the situation.

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