The Salesperson Makes Statements That Add Value During the Need

Multiple Choice

The salesperson makes statements that add value during the need satisfaction stage of the consultative sales process by:

A) questioning the customer about their needs
B) informing,persuading,or reminding the customer of the correct product or service for them
C) empathizing and identifying with the customer to establish rapport
D) asking for the sales directly
E) servicing the customer after they have purchased initially