Michael LeBoeuf,author of How to Win Customers and Keep Them

Multiple Choice

Michael LeBoeuf,author of How to Win Customers and Keep Them for Life,says that a surprising number of yes responses occur:

A) during the first trial close
B) on the fourth or fifth closing attempt
C) during the approach stage of the sales process
D) after the salesperson asks for the order twice
E) after the salesperson gives up the sale as lost