Question 1

When a message is forwarded, the original message text is included in the message window.

Accepted Answer

A) True 
 B)False

Question 2

____ could set up an email account for you.

Accepted Answer

A)  Your employer 
B)  A slide transition 
C)  A Smart Guide 
D)  Windows Explorer

Question 3

A(n) ____________________ is an organization that provides servers for routing and storing email messages.

Accepted Answer

The answer of A(n) ____________________ is an organization that provides...

Question 4

Modified Multiple Choice The message area consists of ____.

Accepted Answer

A)  a greeting line or salutation 
B)  the message text 
C)  the subject line 
D)  a signature line(s)

Question 5

Modified Multiple Choice Outlook messages can use the ____.

Accepted Answer

A)  JPEG format 
B)  HTML format 
C)  Plain Text format 
D)  Rich Text Format

Question 6

Microsoft Outlook uses a special file format called a ____ to save your email files, calendar entries, and contacts.

Accepted Answer

A)  Sensitivity level 
B)  mailbox 
C)  data file 
D)  personal storage table

Question 7

A(n) ____________________ account is an electronic mailbox that you receive from an email service provider.

Accepted Answer

The answer of A(n) ____________________ account is an electronic mailbox...

Question 8

Modified Multiple Choice An email's message header contains ____.

Accepted Answer

A)  the email address of the recipient(s) 
B)  the subject line 
C)  the message area 
D)  a signature line

Question 9

A ____ wavy underline indicates the text may contain a contextual spelling error such as the misuse of homophones.

Accepted Answer

A)  red 
B)  green 
C)  blue 
D)  purple

Question 10

The ____ is the part of an email address that identifies a specific user.

Accepted Answer

A)  user name 
B)  icon 
C)  profile 
D)  domain

Question 11

Email is a convenient way to send information to multiple people simultaneously.

Accepted Answer

A) True 
 B)False

Question 12

RTF supports fewer formats than HTML or Plain Text, as well as hyperlinks. _________________________

Accepted Answer

A) True 
 B)False

Question 13

An email ____ is an app that allows you to compose, send, receive, store, and delete email messages.

Accepted Answer

A)  address 
B)  client 
C)  account 
D)  service provider

Question 14

The list of messages displayed in the message pane is called the ____.

Accepted Answer

A)  reading list 
B)  message list 
C)  subject list 
D)  subject line

Question 15

Critical Thinking Questions Case 1-2 Your colleague Diane wants to take advantage of Outlook's spelling and grammar-checking capabilities, and she turns to you for help. Diane notices a blue wavy underline in her email message. What does this indicate about the underlined text?

Accepted Answer

A)  It is not in Outlook's main dictionary. 
B)  It may be incorrect grammatically. 
C)  It may contain a contextual spelling error. 
D)  It may be a proper name.

Question 16

Critical Thinking Questions Case 1-1 Your friend Frank has just received an email message that a colleague sent to all of the members of Frank's department. Frank is new to Outlook, so he asks for help in processing the message. Frank also wants to forward the message to his son. However, he has tried forwarding messages to him in the past, and his son has not received them. You suggest that the messages may be getting blocked by an antivirus program. Is there anything that Frank can do to prevent this?

Accepted Answer

A)  Yes, he can change the message format to Plain Text. 
B)  Yes, he can change the message format to Rich Text. 
C)  Yes, he can change the message format to HTML. 
D)  No, Frank's son must make changes on his computer to allow the message to be received.

Question 17

To help protect your computer, Outlook does not allow you to received files as attachments if they are a certain file type.

Accepted Answer

A) True 
 B)False

Question 18

____ is the default format for a new email message.

Accepted Answer

A)  Plain Text 
B)  STMP 
C)  Rich Text 
D)  HTML

Question 19

An email account is an electronic mailbox you receive from an ____.

Accepted Answer

A)  ISP 
B)  email service provider 
C)  email client 
D)  email address

Question 20

Email messages are stored in a(n) ____________________ file, also known as a .pst file.

Accepted Answer

The answer of Email messages are stored in a(n) ____________________...

Exam 1: Managing Email Messages With Outlook

When a message is forwarded, the original message text is included in the message window.

____ could set up an email account for you.

A(n) ____________________ is an organization that provides servers for routing and storing email messages.

Modified Multiple Choice The message area consists of ____.

Modified Multiple Choice Outlook messages can use the ____.

Microsoft Outlook uses a special file format called a ____ to save your email files, calendar entries, and contacts.

A(n) ____________________ account is an electronic mailbox that you receive from an email service provider.

Modified Multiple Choice An email's message header contains ____.

A ____ wavy underline indicates the text may contain a contextual spelling error such as the misuse of homophones.

The ____ is the part of an email address that identifies a specific user.

Email is a convenient way to send information to multiple people simultaneously.

RTF supports fewer formats than HTML or Plain Text, as well as hyperlinks. _________________________

An email ____ is an app that allows you to compose, send, receive, store, and delete email messages.

The list of messages displayed in the message pane is called the ____.

Critical Thinking Questions Case 1-2 Your colleague Diane wants to take advantage of Outlook's spelling and grammar-checking capabilities, and she turns to you for help. Diane notices a blue wavy underline in her email message. What does this indicate about the underlined text?

To help protect your computer, Outlook does not allow you to received files as attachments if they are a certain file type.

____ is the default format for a new email message.

An email account is an electronic mailbox you receive from an ____.

Email messages are stored in a(n) ____________________ file, also known as a .pst file.