Question 1

A printed copy of an email should not be counted on as a backup.

Accepted Answer

A) True 
 B)False

Question 2

Many outgoing email servers use ____ as a set of rules for communicating with other computers.

Accepted Answer

A) HTML 
B) ISP 
C) POP 
D) SMTP

Question 3

To preview an attached file created in an Office 2013 application, you do not need to have that application installed on your computer.

Accepted Answer

A) True 
 B)False

Question 4

When a message is forwarded, the original message text is included in the message window.

Accepted Answer

A) True 
 B)False

Question 5

Many email users prefer to reply to a message without including the original email address along with their response.

Accepted Answer

A) True 
 B)False

Question 6

You should receive permission from the sender before forwarding a message.

Accepted Answer

A) True 
 B)False

Question 7

When you reply to a message, you send the message to someone other than the person who sent the message.

Accepted Answer

A) True 
 B)False

Question 8

When you send someone an email address, it travels across the Internet to the ____________________ email server at your ISP.

Accepted Answer

The answer of When you send someone an email address,...

Question 9

Critical Thinking Questions Case 1-2 Your colleague Diane wants to take advantage of Outlook's spelling and grammar-checking capabilities, and she turns to you for help. Diane notices a blue wavy underline in her email message. What does this indicate about the underlined text?

Accepted Answer

A) It is not in Outlook's main dictionary. 
B) It may be incorrect grammatically. 
C) It may contain a contextual spelling error. 
D) It may be a proper name.

Question 10

Email is short for ____________________ mail.

Accepted Answer

The answer of Email is short for ____________________ mail....

Question 11

A word flagged by Outlook using a wavy underline is a misspelled word.

Accepted Answer

A) True 
 B)False

Question 12

Changing the Sensitivity setting in the Outlook Options dialog box changes the default Sensitivity level of all messages created afterward.

Accepted Answer

A) True 
 B)False

Question 13

The message area consists of ____.

Accepted Answer

A) a greeting line or salutation 
B) the message text 
C) the subject line 
D) a signature line(s)

Question 14

A ____ is a device that forwards data on a network.

Accepted Answer

A) router 
B) server 
C) format 
D) protocol

Question 15

A message's ____ advises the recipient on how to treat the contents of the message.

Accepted Answer

A) Sensitivity level 
B) Internet Service Provider 
C) Personal Folders File 
D) Information Wizard

Question 16

Email is a convenient way to send information to multiple people simultaneously.

Accepted Answer

A) True 
 B)False

Question 17

A(n) ____________________ account is an electronic mailbox that you receive from an email service provider.

Accepted Answer

The answer of A(n) ____________________ account is an electronic mailbox...

Question 18

Outlook offers three message formats: HTML, Plain Text, and Rich Text.

Accepted Answer

A) True 
 B)False

Question 19

Outlook creates email accounts for its users.

Accepted Answer

A) True 
 B)False

Question 20

A ____ identifies the sender of an email message and may contain additional information, such as a job title and phone number(s).

Accepted Answer

A) signature line 
B) greeting line 
C) subject line 
D) closing line

Exam 1: Managing Email Messages With Outlook

A printed copy of an email should not be counted on as a backup.

Many outgoing email servers use ____ as a set of rules for communicating with other computers.

To preview an attached file created in an Office 2013 application, you do not need to have that application installed on your computer.

When a message is forwarded, the original message text is included in the message window.

Many email users prefer to reply to a message without including the original email address along with their response.

You should receive permission from the sender before forwarding a message.

When you reply to a message, you send the message to someone other than the person who sent the message.

When you send someone an email address, it travels across the Internet to the ____________________ email server at your ISP.

Critical Thinking Questions Case 1-2 Your colleague Diane wants to take advantage of Outlook's spelling and grammar-checking capabilities, and she turns to you for help. Diane notices a blue wavy underline in her email message. What does this indicate about the underlined text?

Email is short for ____________________ mail.

A word flagged by Outlook using a wavy underline is a misspelled word.

Changing the Sensitivity setting in the Outlook Options dialog box changes the default Sensitivity level of all messages created afterward.

The message area consists of ____.

A ____ is a device that forwards data on a network.

A message's ____ advises the recipient on how to treat the contents of the message.

Email is a convenient way to send information to multiple people simultaneously.

A(n) ____________________ account is an electronic mailbox that you receive from an email service provider.

Outlook offers three message formats: HTML, Plain Text, and Rich Text.

Outlook creates email accounts for its users.

A ____ identifies the sender of an email message and may contain additional information, such as a job title and phone number(s) .