Question 1

Once you no longer need a rule, you should delete it.

Accepted Answer

A) True 
 B)False

Question 2

When sending a message, you cannot choose to use voting buttons.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is a junk email option in Outlook?

Accepted Answer

A) Spam Safeguard 
B) Safe Recipients 
C) Safe Senders 
D) International

Question 4

To customize your Outlook email with default settings such as the message format, you use the Outlook Options dialog box.

Accepted Answer

A) True 
 B)False

Question 5

After you install Outlook, the ____________________ feature runs and helps you to set up the first email account that Outlook manages.

Accepted Answer

The answer of After you install Outlook, the ____________________ feature...

Question 6

Outlook's ____ options can help you become more productive.

Accepted Answer

A) data analysis 
B) customization 
C) graphics 
D) compatibility

Question 7

Email messages can be formatted as HTML , Plain Text, or Rich Text. _________________________

Accepted Answer

A) True 
 B)False

Question 8

Email messages can be formatted only as Plain Text.

Accepted Answer

A) True 
 B)False

Question 9

Critical Thinking Questions Case 5-1 The number of emails that you are receiving in a given day has begun to get out of control since you accepted new responsibilities in your job. You have started to explore Outlook's features in order to figure out how to use them to ease your email burden. You want to make sure that, effective immediately, all emails from your boss are flagged as having high importance. What Outlook feature can help you automate this process?

Accepted Answer

A) dictates 
B) signatures 
C) rules 
D) stipulations

Question 10

When working with an email account, you can set ____ default signatures.

Accepted Answer

A) two 
B) three 
C) four 
D) five

Question 11

If necessary, you can ____ to a rule.

Accepted Answer

A) specify exceptions 
B) add colors 
C) specify word limits 
D) add alerts

Question 12

Rules that you create run for ____ received after you create the rule.

Accepted Answer

A) all incoming email messages 
B) flagged incoming email messages 
C) email messages marked high importance 
D) email messages in html

Question 13

Critical Thinking Questions Case 5-1 The number of emails that you are receiving in a given day has begun to get out of control since you accepted new responsibilities in your job. You have started to explore Outlook's features in order to figure out how to use them to ease your email burden. You have had a couple of instances lately of emails from colleagues at your vendors being treated as junk email, which caused a lot of confusion and concern for you and your manager. Which of the following junk email options can you use to make sure this does not happen again?

Accepted Answer

A) Blocked Senders 
B) Safe Senders 
C) Approved Senders 
D) Options

Question 14

Which of the following information should you gather before you start to add an account in Outlook?

Accepted Answer

A) type of account 
B) the address of the incoming mail server 
C) the address of the outgoing mail server 
D) your email password

Question 15

The first step in creating a(n) ____________________ is to select the content that you want to reuse.

Accepted Answer

The answer of The first step in creating a(n) ____________________...

Question 16

By default, when turned on, Outlook will archive messages every ____ days.

Accepted Answer

A) 6 
B) 7 
C) 14 
D) 21

Question 17

At the top of the message pane is the ____________________ text box, which displays search results based on any matching words in your email messages.

Accepted Answer

The answer of At the top of the message pane...

Question 18

You cannot attach image files to an email message.

Accepted Answer

A) True 
 B)False

Question 19

The benefit of displaying a(n) ____ in Outlook is the ability to combine feeds from multiple web sources in one place.

Accepted Answer

A) Complete feed 
B) AutoTask 
C) RSS feed 
D) Quick Step

Question 20

You may want to block a specific email address or ____ to prevent people or companies from sending you messages you do not want to receive.

Accepted Answer

A) country of origin 
B) domain 
C) server 
D) html code

Exam 5: Customizing Outlook

Once you no longer need a rule, you should delete it.

When sending a message, you cannot choose to use voting buttons.

Which of the following is a junk email option in Outlook?

To customize your Outlook email with default settings such as the message format, you use the Outlook Options dialog box.

After you install Outlook, the ____________________ feature runs and helps you to set up the first email account that Outlook manages.

Outlook's ____ options can help you become more productive.

Email messages can be formatted as HTML , Plain Text, or Rich Text. _________________________

Email messages can be formatted only as Plain Text.

When working with an email account, you can set ____ default signatures.

If necessary, you can ____ to a rule.

Rules that you create run for ____ received after you create the rule.

Which of the following information should you gather before you start to add an account in Outlook?

The first step in creating a(n) ____________________ is to select the content that you want to reuse.

By default, when turned on, Outlook will archive messages every ____ days.

At the top of the message pane is the ____________________ text box, which displays search results based on any matching words in your email messages.

You cannot attach image files to an email message.

The benefit of displaying a(n) ____ in Outlook is the ability to combine feeds from multiple web sources in one place.

You may want to block a specific email address or ____ to prevent people or companies from sending you messages you do not want to receive.