Question 1

Which of the following challenges is faced PRIMARILY when developing a global competency model?

Accepted Answer

A)  Base model only on past experience 
B)  View the global plan as a sum of individual country plans 
C)  Differences in perceptions of various attributes 
D)  Balance the day-to-day demands with strategic plans

Question 2

A company is evaluating its performance appraisal method for its international office in Japan. According to Japanese culture, feedback should be formal and focused around the performance of the group. Similarly, rewards should be applied evenly across those at the same level within a group and progressively increase as you go up the hierarchy. Which of the following performance appraisal methods would be the most effective tool to manage their performance ?

Accepted Answer

A)  Criterion referenced measurement 
B)  Norm referenced measurement 
C)  360 degree rating 
D)  Open ended essay

Question 3

Which of the following functional HR goals do NOT align with the organization's long-term objective to expand international operational capacity?

Accepted Answer

A)  Develop a pool of candidate to draw on for expatriate assignments 
B)  Develop selection methods to hire individuals from diverse racial backgrounds to add talent for potential 
C)  Develop a skills inventory to identify talents available to the company and its match to specific assignments 
D)  Develop models to better predict a person's likelihood of success or failure in foreign environment

Question 4

A U.S. based Engineering Manager was sent to England for a short-term six-month assignment to recruit and build a team. He is done with the assignment and has returned home. When going out with family and friends, he describes the entire opportunity as being exciting and challenging. He wishes he could have stayed in Europe longer. Which of the following repatriation programs is the MOST appropriate to ensure a successful repatriation ?

Accepted Answer

A)  Re-entry training program 
B)  Compensation and benefits adjustment 
C)  Policies on repatriation 
D)  Recognition and appreciation

Question 5

Which of the following is the most important step when outsourcing the sert up of a new HRIS (human resource information system)?

Accepted Answer

A)  Select the best HRIS system with extensive capabilities 
B)  Prepare a detailed request for proposal (RFP) defininf desired specifications 
C)  Analyze the organization's needs for building a HRIS system 
D)  Develop a complaint procedure for all work disputes

Question 6

You have decided to measure the organization's recruiting effectiveness in the long term by calculating of turnover. Which of the following reasons represents the PRIMARY purpose of this measurement?

Accepted Answer

A)  Improve quality of employee 
B)  Motivating employees effectively 
C)  Risk management 
D)  Assessing cost effectiveness of programs

Question 7

Which of the following is one of the primary outcomes of a job analysis?

Accepted Answer

A)  Job specifications 
B)  Performance criteria 
C)  Highly structured questionnaires 
D)  Competency model

Question 8

Which of the following is a difference in the career management process between an individual in the home country vs. one an international assignment?

Accepted Answer

A)  Utilization of mentoring as tool 
B)  Understanding of cultural effects on performance appraisals and feedback 
C)  Use of performance appraisals 
D)  Importance of understanding of career planning tools that are available

Question 9

An organization is in the growth stage of the organizational life cycle. The company is a small staffing firm made up with a founder who largely performs a business development individuals, and 2 junior recruiters who perform most the administrative function. Each recruiter is paired up with a business development individual to target a specific niche in professions-sales and marketing vs. engineering vs. administrative staff (ie clerical, accounting, etc). Which of the following types of organizational structures is recommended?

Accepted Answer

A)  Centralization 
B)  Divisional 
C)  Functional 
D)  Narrow span of control

Question 10

Which of the following actions is a PRIMARY deterrent against employees organizing to form labor unions?

Accepted Answer

A)  Developing an alternative dispute resolution mechanism 
B)  Employer encourages a participative style management 
C)  Creation of work councils 
D)  Creation of codetermination requirements

Question 11

A company decides to pursue an international assogment program to fill a new position in is new office in Beijing, China. With the assistance of the human professional, the management team has finalized a list of job-specific selection crieria of the ideal candidate for the role. During the interviewing process, the key selection tool utilized was role-playing. Role-playing was done entirely in Mandarin bases around common business and family situations an expatriate may face. In addition , role-playing was utilized to show how the candidate had successfully protrayedidentified success factors in past behavior. Which of the following selection methods was NOT utilized in this scenario?

Accepted Answer

A)  Work sample 
B)  Situational assessments 
C)  Self-assessment 
D)  Interview

Question 12

Which of the following processes has the primary objective of creating a pool of potential employees?

Accepted Answer

A)  Recruitment 
B)  Availability analysis 
C)  Selection 
D)  Employee referral program

Question 13

A company just posted openings for entry-level finance positions. There were 400 total job applicants. The organization narrows the candidate pool to 20 qualified applicants and schedules interviews with all of them. The company offers employment to 10 applicants and 6 individuals accept the offers. What is the yield ratio of offers to interviews?

Accepted Answer

A)  50% 
B)  60% 
C)  2.5% 
D)  33%

Question 14

In which of the following situations do HR managers have the greatest impact on organizations?

Accepted Answer

A)  Assume management roles on cross-functional projects 
B)  Actively participates in the long-term organizational strategic planning process 
C)  Providing legal counsel to managers 
D)  Evaluate and implement process improvements throughout an organization

Question 15

Which of the following types of organizational structures would be MOST effective in being responsive to customer?

Accepted Answer

A)  Line units 
B)  Matrix 
C)  Divisional 
D)  Functional

Question 16

Which of the following isNOT one of the four fundamental principles and rights at work established by the International Labor Organization (ILO)?

Accepted Answer

A)  Collective redundancy 
B)  Elimination of forced or  compulsory labor 
C)  Abolition of child labor 
D)  Elimination of employment-related discrimination

Question 17

Which of the following factors is LEAST likely to affect how attractive an international assignment may be to a potential expatriate?

Accepted Answer

A)  Employment lows in the country where the international assignment is located 
B)  Opportunity for career growth and learning 
C)  Competitive compensation consistent with corporate standards 
D)  Company is in the multinational stage of globalization

Question 18

An organization is in the growth stage of the organizational life cycle. It has five locations, one in the U.S. (headquarters), two in Asia, one in South America, and one in Europe. The foreign operations are relatively new, fully operational only within the last 5 years. During this time, each office has caucused on building both technical and managerial talent within its own site. Once a year the executive team from headquarters visits each office to meet with the managers at each site to discuss the coming fiscal year's strategic goals and objectives. Which of the following stages of globalization BEST descries the phase this company is in?

Accepted Answer

A)  International 
B)  Transnational 
C)  Multinational 
D)  Domestic

Question 19

A good MBO (management by objectives) shares all of the following aspects EXCEPT:

Accepted Answer

A)  Periodic feedback about objectives 
B)  Goals which align with corporate level goals and strategies 
C)  Goals are established by the supervisor/manager 
D)  Goals which are measurable

Question 20

You are responsible for hiring an engineering architect in Bangalore, India through a short-term international assignment. Which of the following techniques is the LEAST relevant selection criterion tool for this position ?

Accepted Answer

A)  Standardized measures of psychological traits 
B)  Evaluation of work samples 
C)  Self-assessment 
D)  One-on-one interviewing

Exam 1: Global Professional in Human Resources