Solved

Which Practice Uses Technologies Such as Intelligent Telephony Systems, a Knowledge

Question 31

Multiple Choice

Which practice uses technologies such as intelligent telephony systems, a knowledge base and monitoring tools?

A) Service configuration management
B) Service desk
C) Problem management
D) Deployment management

Related Questions

Q26: Which practice establishes a channel between the

Q27: Identify the missing word in the following

Q28: Which TWO statements about an organization's culture

Q29: What is a change schedule used for?<br>A)

Q30: Which activity is part of the 'continual

Q32: Which statement about value creating activities is

Q33: What is a service?<br>A) A possible event

Q34: Which guiding principle recommends using the minimum

Q35: Which is the CORRECT approach for managing

Q36: Which practice recommends using tools for collaboration