True/False
Taking ownership of an incident means tracking the incident to ensure that the customer is kept informed about the status of the incident, that the incident is resolved within the expected time frame, and that the customer is satisfied with the final resolution.
Correct Answer:
Verified
Correct Answer:
Verified
Q28: External service desks typically face the same
Q29: A blended call center is a call
Q30: Most hardware and software companies have _
Q31: The service desk model is requiring service
Q32: Which is true about outsourcing service desk
Q34: Completion<br>-A(n) _ service desk responds to questions,
Q35: Which is the most active (i.e., allows
Q36: In a multi-level support model, application and
Q37: Technology such as knowledge management systems, network
Q38: Which is true?<br>A)Efficient and effective one-person service