Multiple Choice
In a multi-level support model, application and network support analysts are typically ____.
A) level 0
B) level 1
C) level 2
D) level 3
Correct Answer:
Verified
Correct Answer:
Verified
Q31: The service desk model is requiring service
Q32: Which is true about outsourcing service desk
Q33: Taking ownership of an incident means tracking
Q34: Completion<br>-A(n) _ service desk responds to questions,
Q35: Which is the most active (i.e., allows
Q37: Technology such as knowledge management systems, network
Q38: Which is true?<br>A)Efficient and effective one-person service
Q39: A(n) _ call center primarily does telemarketing.<br>A)blended<br>B)multi-purpose<br>C)outbound<br>D)inbound
Q40: Medium service desks typically take on the
Q41: Moving equipment, installing and configuring new systems,