Which Is True About Outsourcing Service Desk Services

Multiple Choice

Which is true about outsourcing service desk services?

A) When companies initially began outsourcing in the 1980s, they were always able to show a reduction in costs.
B) 53% of companies surveyed by the Help Desk Institute outsource at least part of their service desk activities.
C) In early outsourcing efforts, companies found success in being able to let the outsourcers handle all the service problems.
D) Some companies want to increase hours of service without increasing the number of staff; therefore, they outsource.