True/False
Typically, when hiring people for front-line positions, employers look for people who are highly technical and then teach them customer service and teamwork skills on the job.
Correct Answer:
Verified
Correct Answer:
Verified
Q1: In organizations that do not have a
Q3: Knowledge management is a critical process because
Q4: Skills people need that are unique to
Q5: Once a service desk analyst has developed
Q6: Which role would typically have the least
Q7: A typical service desk supervisor _.<br>A)works closely
Q8: Completion<br>-One responsibility of a service desk professional
Q9: Typically, organizations expect individuals in the technical
Q10: A set of tools that are used
Q11: _ is considered a soft skill.<br>A)Time-management<br>B)Problem-solving<br>C)Stress-management<br>D)Organizational ability