Multiple Choice
A typical service desk supervisor ____.
A) works closely with senior service desk management on the service desk's budget
B) focuses on long-term service desk goals
C) oversees day-to-day operation of the service desk
D) establishes the service desk mission
Correct Answer:
Verified
Correct Answer:
Verified
Q2: Typically, when hiring people for front-line positions,
Q3: Knowledge management is a critical process because
Q4: Skills people need that are unique to
Q5: Once a service desk analyst has developed
Q6: Which role would typically have the least
Q8: Completion<br>-One responsibility of a service desk professional
Q9: Typically, organizations expect individuals in the technical
Q10: A set of tools that are used
Q11: _ is considered a soft skill.<br>A)Time-management<br>B)Problem-solving<br>C)Stress-management<br>D)Organizational ability
Q12: Experience with ITSM and quality management frameworks