Multiple Choice
Which role would typically have the least amount of interaction with the customer?
A) support group analyst
B) level one analyst
C) dispatcher
D) level one specialist
Correct Answer:
Verified
Correct Answer:
Verified
Q1: In organizations that do not have a
Q2: Typically, when hiring people for front-line positions,
Q3: Knowledge management is a critical process because
Q4: Skills people need that are unique to
Q5: Once a service desk analyst has developed
Q7: A typical service desk supervisor _.<br>A)works closely
Q8: Completion<br>-One responsibility of a service desk professional
Q9: Typically, organizations expect individuals in the technical
Q10: A set of tools that are used
Q11: _ is considered a soft skill.<br>A)Time-management<br>B)Problem-solving<br>C)Stress-management<br>D)Organizational ability